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iMac 12,2 (mid 2011) airport (wireless) problem

I bought this week an iMac Mid 2011.

I have done every update from " software update", but i have an issue with the wireless connection.

Sometime the wi-fi connection freezes and internet doesn't work (ping with router fails). To solve I have to disconnect airport and re-connect.

The router wireless works (i have 4 pc + 2 mac + iphone, and i have this problem only with this iMac). In windows (bootcamp) wireless works fine.

Yesterday, when i opened Network Utility, opening the airport interface (en1) I had a kernel panic (this happened 2-3 times). So I reinstalled MacOsX.

Today I have the same issue with the wi-fi, but when i open network utility i have not kernel panic.


Someone has this problem?!


Solutions? Next week I'll call apple support to see if this is a known problem

iMac, Mac OS X (10.6.7)

Posted on May 7, 2011 5:35 AM

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Question marked as Top-ranking reply

Posted on May 7, 2011 6:58 AM

You can call AppleCare today, they're open in the US on Saturdays however because you don't state where you're located I can't vouch for your country.


You can try some fundamentals such as repairing Disk Permissions in Disk Utility, resetting the SMC and resetting the PRAM.


It also could be a simple issue with the DNS settings your ISP is using. Macs can be sensitive to these, if you are not familiar with DNS setting please read MacWorlds DNS Troubleshooting article and then make the follow change:


1. System preferences

2. Network

3. Click Advanced

4. Click DNS tab

5. Click + sign

6. Add 208.67.222.222

7. Click + sign

8. Add 208.67.220.220

9. Click OK.

10. Exit System Preferences

11. Try out your iMac and report what happened.


Roger

417 replies

Jun 12, 2011 5:36 AM in response to sander81

The saga continues and I guess I will try the channel change idea as my encryption downgrade worked for about five days and now I am back to sporadic connectivity. I can say, my temp fix (like others have stated), is to simply turn off the airport and then back on and she works like a charm till the next time it wakes from sleep.

Jun 14, 2011 1:23 PM in response to sander81

Hi, i´ve like many users here experinced slow and dropping wifi connection. As I can see there seems to be an issue with how the driver/firmware for the iMac 27" (2011) in OS X 10.6.7 (All updates installed) handles WPA2 security and 802.11n?.


I´ve now configured my Cisco 1252AG (Entrprise class WiFi accesspoint) the following way to get WIFI working on a iMac 27" I7 (2011) with OS X 10.6.7.


I´ve configured the 2.4Ghz band to only support WPA Personal key (TKIP) and set it to channel 6.

The iMac now connects like it should and performance is as to be expected from a 54 Mbit 802.11g network.

Eg. 802.11n is now disabled on this interface.

Before it had support for both g and n with MCS rates up to 144Mb and the iMac world have sever performance issues and dropouts.


So in short if I revert back to WPA2 and 802.11n settings the connection will be very slow at best and there will be some connection dropouts.


NOTE! This happens when connecting the iMac 27 (2011) to both 2.4 and 5Ghz networks.

Which means it works on both bands 802.11g/a with a simple WPA personal key setup , but not with WPA2 personal key on both bands with 802.11n MCS rates support.


On Windows 7 64Bit Ultimate SP1 w/Boot Camp drivers the wireless network works flawlessly on both bands with WPA2 personal key and 802.11n rates enabled 144/300.


So the simplest solution for the wireless connection issues on the iMac 27" (2011) for me is to revert to WPA (TKIP) 802.11g only setup for the 2.4Ghz band.

And use the 5Ghz band with 802.11n support with Windows 7 until Apple fixes this issue.


For those who might or might not be interested the issue with the driver seems to behave in a way that floods the access point with authentication data which in turn makes the access point belive its under attack.

NOTE! More research needed on this tho.


Cisco AP log.


Jun 14 18:07:07.524: %DOT11-4-CCMP_REPLAY: Client <wireless card mac address> had 1 AES-CCMP TSC replays

Jun 14 18:07:14.524: %DOT11-4-CCMP_REPLAY: Client <wireless card mac address> had 3 AES-CCMP TSC replays

Jun 14 18:07:53.524: %DOT11-4-CCMP_REPLAY: Client <wireless card mac address> had 1 AES-CCMP TSC replays

Jun 14 18:08:00.524: %DOT11-4-CCMP_REPLAY: Client <wireless card mac address> had 2 AES-CCMP TSC replays

Jun 14 18:08:07.521: %DOT11-4-CCMP_REPLAY: Client <wireless card mac address> had 4 AES-CCMP TSC replays

Jun 14 18:08:13.519: %DOT11-4-CCMP_REPLAY: Client <wireless card mac address> had 4 AES-CCMP TSC replays

Jun 14 18:08:19.519: %DOT11-4-CCMP_REPLAY: Client <wireless card mac address> had 3 AES-CCMP TSC replays

Jun 14 18:08:26.519: %DOT11-4-CCMP_REPLAY: Client <wireless card mac address> had 1 AES-CCMP TSC replays

Jun 14 18:08:34.519: %DOT11-4-CCMP_REPLAY: Client <wireless card mac address> had 1 AES-CCMP TSC replays

Jun 14 18:08:50.519: %DOT11-4-CCMP_REPLAY: Client <wireless card mac address> had 1 AES-CCMP TSC replays

Jun 14 18:09:10.517: %DOT11-4-CCMP_REPLAY: Client <wireless card mac address> had 5 AES-CCMP TSC replays

Jun 14 18:09:16.515: %DOT11-4-CCMP_REPLAY: Client <wireless card mac address> had 1 AES-CCMP TSC replays

Jun 14 18:09:22.515: %DOT11-4-CCMP_REPLAY: Client <wireless card mac address> had 9 AES-CCMP TSC replays

Jun 14 18:09:28.515: %DOT11-4-CCMP_REPLAY: Client <wireless card mac address> had 25 AES-CCMP TSC replays

Jun 14 18:09:34.515: %DOT11-4-CCMP_REPLAY: Client <wireless card mac address> had 10 AES-CCMP TSC replays

Jun 14 18:09:40.515: %DOT11-4-CCMP_REPLAY: Client <wireless card mac address> had 7 AES-CCMP TSC replays

Jun 14 18:09:46.515: %DOT11-4-CCMP_REPLAY: Client <wireless card mac address> had 7 AES-CCMP TSC replays

Jun 14 18:09:56.515: %DOT11-4-CCMP_REPLAY: Client <wireless card mac address> had 10 AES-CCMP TSC replays

Jun 17, 2011 7:05 AM in response to sander81

OMG it's not just me!!!! I have been fighting with this problem for 2 weeks and had no idea it was a problem everyone was having. I have a 21.5" new iMac and everytime I wake it from sleep the thing crawls. Speednet download speeds go from 30Mps down to 5 if i'm lucky. Add to that Time Machine kicking in as well after sleep and the machine is practically useless. I have SL up-to-date as well as the recent AirPort software update and that has not helped.


Oh I use a 1TB TC.


APPLE HELP!!!!!

Jun 18, 2011 10:06 AM in response to sander81

After a month of trying out everything that came to my mind or could be found in this - and other - thread(s) related to the WLAN connectivity issue I finally carried my iMac 12,2 back to an Apple Store to hopefully get it fixed by exchanging hardware (antennas and airport card) as Apple yet has not released a software patch.


I will report results here a week from now...


And I still would not be surprised if a driver/software update shipped with 10.6.8 or Lion would solve the issue for many or even all of us. Let's hope for the best!

Jun 20, 2011 8:53 AM in response to wifiguru

Boy am I glad I'm not the only one having these issues. I thought I'd bought a dud. Same here. All devices work flawlessly on wireless and have for months. I just got Bootcamp on my iMac (had it for 3 days) and will see if the issue crops up in Windows. Will be calling apple support to add my voice as well. I may have to run a few hundred feet of wiring to my switch at this point. This is crazy. All my photos (200GB) are on my NAS and it keeps dropping on me.....

Jun 20, 2011 9:39 AM in response to sander81

Hi all,



Thought of sharing my experience because my airport is perfectly working now. I'm not really good in technical stuff but you might want to consider following what I did. So here it goes.


1. updated my AirPort Utility (apple > software update)

2. set the service order of the network - made the AirPort first on the list (System Pref > Network)

3. followed Darkozon's solution - which is basically to re-configure the router (refer to his post above)


Note: I deleted apps like skype, firefox and yahoo messenger before doing those, but I'm not sure if that really helped


So that's all, hope that will help.



Cheers

jester



PS

I'm using iMac 3.1GHz Intel Core i5, 8G memory and D-link router

Jun 22, 2011 4:04 AM in response to sander81

I am also having the same problem on my Mid 2011 iMac 27inch with i7 processor - if I go to System settings/Network/Assist Me/Network Diagnostics it will say my ISP has failed, but I can then reconnect to my network without problems. Unfortunately this is very inconvenient as I am having to do it at LEAST 10 times per day and there are no problems with my 3.1 17 inch Macbook Pro (also running SL) on the same Network (although the upgrade to Snow Leopard on this did stop the DVD player from being able to burn on any media type - ironic considering I also have Window's Vista on it and the DVD burns fine through this). In short, I have had nothing but problems since "upgrading" my Macbook Pro to Snow Leopard, and it looks like the change to a brand new computer has not been an adequate solution.

Jun 23, 2011 2:15 PM in response to sander81

As OS 10.6.8 has been released - any positive impact on the 12,2 iMac WLAN issue to be stated so far?


If the update shows no improvement on that subject I am sure that Apple treats it as a hardware issue and that no further software updates will fix the bug.


However - I will hopefully collect my iMac repaired from an Apple store over the next days!


Looking forward to your posts...

iMac 12,2 (mid 2011) airport (wireless) problem

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