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iMac 12,2 (mid 2011) airport (wireless) problem

I bought this week an iMac Mid 2011.

I have done every update from " software update", but i have an issue with the wireless connection.

Sometime the wi-fi connection freezes and internet doesn't work (ping with router fails). To solve I have to disconnect airport and re-connect.

The router wireless works (i have 4 pc + 2 mac + iphone, and i have this problem only with this iMac). In windows (bootcamp) wireless works fine.

Yesterday, when i opened Network Utility, opening the airport interface (en1) I had a kernel panic (this happened 2-3 times). So I reinstalled MacOsX.

Today I have the same issue with the wi-fi, but when i open network utility i have not kernel panic.


Someone has this problem?!


Solutions? Next week I'll call apple support to see if this is a known problem

iMac, Mac OS X (10.6.7)

Posted on May 7, 2011 5:35 AM

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Question marked as Top-ranking reply

Posted on May 7, 2011 6:58 AM

You can call AppleCare today, they're open in the US on Saturdays however because you don't state where you're located I can't vouch for your country.


You can try some fundamentals such as repairing Disk Permissions in Disk Utility, resetting the SMC and resetting the PRAM.


It also could be a simple issue with the DNS settings your ISP is using. Macs can be sensitive to these, if you are not familiar with DNS setting please read MacWorlds DNS Troubleshooting article and then make the follow change:


1. System preferences

2. Network

3. Click Advanced

4. Click DNS tab

5. Click + sign

6. Add 208.67.222.222

7. Click + sign

8. Add 208.67.220.220

9. Click OK.

10. Exit System Preferences

11. Try out your iMac and report what happened.


Roger

417 replies

May 23, 2011 12:29 PM in response to Keerock?

Ok, iMac has returned home.


All I can gather from the Apple store guy was that they'd replaced the Airport card.


Apart from the batteries in my keyboard being dead (annoying) and the iMac being returned to it's original factory state (still working out Time Machine to get back to some state of how it was previously), the machine appears to be behaving itself (fingers crossed!!).


I don't know if I have any new updates installed, so if someone wants to tell me where to look, I can let you all know.

May 25, 2011 6:00 PM in response to gareth97

I purchased a new 27" iMac Sunday and have been having the same wifi problems. It seems to go in and out and not reconnect after sleep or display sleep. It still shows as connected though with full bars


I am connected to an airport extreme with 802.11g.


Feel free to email me if you need any additional data or tests. It is a very frustrating bug.

May 26, 2011 2:52 AM in response to sander81

I have brand new 27" imac and can't believe the wireless problems I am having - it keeps losing connection and I have to turn off airport and back on.


I have no problems on the iphones, ipads or PC's connected to my router. Have tried changing channel, g mode only etc. but no difference


This problem seems to have been going on for years looking at these forums - come on Apple please fix it!

May 26, 2011 3:06 AM in response to sander81

Hello, I have the EXACT same problem in AUS with my new 21.5 inch imac. Wireless drops out every 2-5 mins and need to toggle the airport on/off button to reconnect. Been on the telephone support for hours and was assigned a supervisor who knew nothing. He tried to do everything...reinstall mac OSX, DNS & channel changes have done nothing. He thinks its the router, however I refuse to believe it as my brother's Dell All in One works flawlessly. My router is compatible with Mac OSX according to Netcomm's website therefore there is no excuse! This is my first Mac I have bought and I'm extremely disappointed. Apple fix it ASAP! This is ludicrous.

May 26, 2011 3:09 AM in response to slopter

OK this is now what I know.


Like everybody else here I had the same problems, I phoned the support line and was given a rubbish attempt to clear the problem but I have found that the following, while not a fantastic workaround, seems to work for my 27 inch imac just fine.


1. Go into System Preferences and click energy saver.

2. Move the slider that says computer sleep all the way over to Never.

3. Restart the mac.


Job Done. I have found that I was having drop outs every 10-15 minutes after a mac sleep but now I have changed the setting to never I have had just 1 dropout in 4-5 days.


The only problem with this is that you will use more energy unless you switch it off, while away from the mac. Lets hope a better fix is implemented with the next driver update.

May 26, 2011 9:15 AM in response to sander81

I seem to have very brief dropouts throught the day that are self-correcting. I've had two of about 30 minutes that self-corrected, and one that required restart of the Airport Express. Some seem to be after sleep and others are just while using browser.


I changed the Airport channel and so far haven't had any more long dropouts. I've had the machine about 3 weeks.

May 26, 2011 2:22 PM in response to droyoung

Same problems here, mid 2011 27" iMac i7 using Aiport Express N. Start up: Internet is fine, along with all other devices. Sleep > Wake: WiFi shows full connection but all internet connections freeze until a restart, yet all other devices still work.


Tried configuring my Airport Express to 5ghz only and that seemed to work for a few hours, though iPhone 4 only works on 2.4ghz...


Filed an issue with Apple and will update with any news/progress.

May 27, 2011 2:02 PM in response to sander81

Add me to the list: replaced 2007 iMac with 2011 21.5" model, and have experienced frequent connection / speed issues. MacBook Pro (mid-2009), iPad, and iPhones work fine, as did previous iMac. Airport Time Capsule in use. Finally I've given up and placed the Time Capsule right next to the iMac and wired it in. Given the layout of the office this is not a long term solution. Here's to hoping for a quick fix from Apple.

iMac 12,2 (mid 2011) airport (wireless) problem

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