OT, A very helpful answer above. Thanks.
I would like to ask you one more question, not related to this thread:
I have been trying to sign in to my normal Apple ID but have been failing with the following error message:
I called Apple Care and they said that they could not help me. I asked where I could go. They said they did not know. I tried that same Apple Care login ID on iTunes, and the Apple Store without a problem. I then created a new login ID and have been able to sign in to the Apple Support Communities and hence this thread. I would like to be able to go back to my original account; however, I am being blocked as you can see.
How can I get help with my issue.
Thank you for your assisstance.
Regards,
Ken