Alternatives to Apple Support Communities

I realize there will be growing pains as we all adapt to this new format and I have read all the detailed explanations for why the changes were made, but that still doesn't change the fact that until improvements are made, the new format is just a small step from useless if you have a problem now.


I have had moderate success in the past with the forums at macrumors.com and even macfixit (cnet), but I was wondering if anyone had any luck elsewhere and if anyone new of another source for help from users and peers?


In the past, the discussion groups at apple were an amazing support system that helped me reslove issues fast and accurately. Questions posted were answered almost immediately and I could search back years for information and perspective on all Apple products current and retired. I didn't always like the answers, (reinstall the system) but I knew I was getting good advice.


I have two nagging but minor issues that in the past I would have had answers to in moments, but that I will now likely have to live with because I can no longer search productively or intuitively.


I wish Apple success with this new format and I hope it improves soon enough not to lose the faithful, but until then, any alternatives?

MacBook Pro 15", Mac OS X (10.5.2)

Posted on May 10, 2011 3:16 PM

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24 replies

May 12, 2011 10:07 AM in response to etresoft

etresoft wrote:

People whose names are just single letters with spaces are particularly hard. "R C-R" and "K T" are well-hidden. You do have to use page two for them.

For me at least, the search tool will not allow me to refine a search on some phrase to restrict it to results for my user name. IOW, say I want to look for my posts with the phrase "Alternatives to Apple Support." I can enter "R C-R" in the "People" box, but it just ignores that because it isn't among the found set of user names.

May 12, 2011 1:08 PM in response to etresoft

etresoft wrote:


I suggest looking into RSS feeds a bit more closely. You are making a judgement based on a apparently erroneous assumptions. You can subscribe to RSS feeds in any web browser. You can choose to have them show up in your e-mail or as a toolbar link that gets a little "3" icon next to it when there have been 3 new posts. If you click on it, you get a list of subject lines and maybe some context if you want.


You can use whatever features you want. It just seems silly to rip on some feature and then describe how you want things to work in a way that sounds very much that the feature you just trashed.


I've done some checking and don't believe I will ever turn RSS feeds on (unless there is a major catastrophe); it really doesn't matter how a notification arrives or makes itself known - it is still a notification and I consider that an instrusion. I do not even allow Mail to check automatically - I do it manually whenever I feel like it. I can afford to do that - I do not run a business - so, it is of little consequence if I do not immediately answer an email. I do not need or care to feel connected 24 hours a day. I'm not sure how notifications could ever be a feature I am looking for.


So, it is possible that I did not express myself well enough; occasionally using a second language does not do justice to what I really wanted to say. But, thank you for your efforts.


OT: I had to compose this three separate times because I forgot to copy it continuously and the "extra" feature here now of simply having what you've typed vanish is still present. But, I finally got it done.

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Alternatives to Apple Support Communities

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