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"Invalid Address Tap Continue to sign in" Error Please help

Hello, I was just going to download an app from the app store and It asked me for my Apple password as it normally does, I put it in and then a notification popped up saying "Invalid Address Tap Continue to sign in" If i Tap continue it takes me to my account information.

I havent used a credit card on my ipod ever, so in it's feild it says none.

My name, address is all correct, as well as my phone number, my county and area within that county is correct too, what could be wrong?

Any thing is appreciated.

iPod touch

Posted on May 10, 2011 5:39 PM

Reply
33 replies

May 12, 2011 12:44 AM in response to Oh iPod

I had this endless "invalid address" problem, and I wound up fixing it for me. Here is what worked for me...


1. Remember that there are not actually three, not just two, places that your billing address and credit card information are edited in the Apple Store world. (1) The website http://store.apple.com... (2) the music store that you access from your copy of iTunes that runs on a computer... and (3) the Settings->Store configuration on your iPhone or Ipod touch (and I guess on your iPad)


2. For me, the problem was originally caused because I had actually gone and CHANGED my billing address over at location number 1 mentioned above, the apple store website, because I wanted them to bill an iPad purchase to a specific credit card. That wound up creating some kind of confusion somehow within those three systems.


3. So, what worked to fix the problem for me:

  • I first closed out of all three of those locations that I mention above (web store, iTunes store, and ipod touch config screen.
  • Then, I went to the very first one I list above, the website of the apple store, and I totally reset my credit card and billing address back to a specific credit card I have (namely, the one that I used when I first ordered an iPod purchase that is in fact still waiting to be shipped.)
  • When I hit submit on that apple store website credit card screen, it nicely did a little online confirmation of my credit card/billing info.
  • Then, I went to the second location, the copy of iTunes on my computer and went to the iTunes Store entry for that, and clicked on my account (i.e. my email address that is up in the upper right corner.) I saw that this screen nicely reflected the totally new address that I had just entered over on the apple store website. Then, I don't think I changed a thing here in the iTunes config screen, just clicked back out of it.
  • Last, I went to the third location, my iPod Touch, and I went to do the operation that had been causing the "Invalid Address" errors (in my case, updating some apps.) This time, of course, it gave me the same error, because it needs me to "confirm" the changes that I just made elsewhere in apple's system. So it brought up that same **** address screen. This screen also happily showed the new info I had set elsewhere in apple's billing system. SO, I went and entered the three-digit security code from the credit card in its place on this screen, and hit Submit. The ipod thought for a bit, and then...
  • Thank god, it actually started updating my darn apps!


I hope you'll have luck with this also... just take it super slow like I did. Also, if it still doesn't work:

* Make sure that you indeed know what mailing address your credit card's bank actually uses for that credit card. Naturally, the address that you tell apple has to EXACTLY match that address!

* If you still have a problem after checking that and doing it again, then consider goign through all these steps, but using a different credit card in your collection (if you're lucky enough to have one)

May 14, 2011 9:57 PM in response to Oh iPod

had the same problem - used to have a "random" address (I "buy" only free stauff from apple, no credit card with them)


the problem is fixed by changing your address at Apple with a *valid* one


if you have no credit card on file at Apple (e.g. you buy only free apps), it can be any valid US address, not necessarily your actual address 🙂

May 14, 2011 10:56 PM in response to Oh iPod

FOLKS. Like I said above, the way to fix this problem is to be very thorough and patient at correcting the address to an address that matches your credit card's mailing address, and doing that at all three places that apple lets you change it.


1. Remember that there are not actually three, not just two, places that your billing address and credit card information are edited in the Apple Store world. (1) The website http://store.apple.com... (2) the music store that you access from your copy of iTunes that runs on a computer... and (3) the Settings->Store configuration on your iPhone or Ipod touch (and I guess on your iPad)


2. (For me, the problem was originally caused because I had actually gone and CHANGED my billing address over at location number 1 mentioned above, the apple store website, because I wanted them to bill an iPad purchase to a specific credit card. That wound up creating some kind of confusion somehow within those three systems.)


3. So, what worked to fix the problem for me:

  • First close out of all three of those locations that I mention above (web store, iTunes store, and ipod touch config screen.
  • Then, go to the very first one I list above, the website of the apple store, and I totally and correctly set the credit card to a valid credit card, and then set the address to be the exact same mailing address that the bank has on file for that credit card. (Also, note: if you currently have a purchase pending with the itunes store -- maybe an iPad that has not yet been shipped? -- then I recommend that you use the card that that pending purchase is under.)
  • When you hit submit on that apple store website credit card screen, it makes you wait while it checks that credit card/billing info.
  • Then, go to the second location I mentioned -- the copy of iTunes on your computer -- and go to the iTunes Store link in the left column. click to go to your account (in other words click your email address that is up in the upper right corner.) This screen should nicely show the totally new address/credit card that you just entered over on the apple store website. if it does show the same ones you entered above, then don't change either.
  • Last, go to your third location I mentioned, in other words your actual device (iphone or ipod touch or ipad), and go and do the operation that had been causing the "Invalid Address" errors (in my case, it was updating some apps.) This time, it will at first still give the same error message, because it needs to "confirm" the changes that were just made elsewhere in apple's system. So it brings up that same darn bad-address screen. But then, when you click your way through that error to "fix" your address, it will probably show that address/card that you have recently just entered in the other places in apple's billing system. SO, simply confirm that three-digit security code from the back of the credit card in its place on this screen, and hit Submit. For me, the ipod thought for a bit, and then...
  • Thank god, it actually started updating my darn apps!


I hope you'll have luck with this also... just take it super slow like I did. Also, if it still doesn't work:

* Make sure that you indeed know what mailing address your credit card's bank actually uses for that credit card. Naturally, the address that you tell apple has to EXACTLY match that address!

* If you still have a problem after checking that and doing it again, then consider goign through all these steps, but using a different credit card in your collection (if you're lucky enough to have one)

"Invalid Address Tap Continue to sign in" Error Please help

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