tranceraver: I hope you deleted MacKeeper using the instructions provided here...
...because if you didn't, you didn't get all of it.
Wow! So glad I looked up this discussion before following the impulse to download Mackeeper. From past experience, I'm always a bit suspicious of software that interacts with or alters system-level components, but I almost fell for Mackeeper's claim of being the No.1 system utility for the Mac. Thank you all for bringing me back to my senses. No thanks Mackeeper, I'll leave my OS in Apple's excpert hands.
Very interesting thread. Only reason I'm here is because of an email I received (I'll get to that later).
I installed MacKeeper over 6 months ago. So far I have had no problems at all. I don't seem to have the popup problem or have experienced any performance issues (27" iMac, 12GB ram, 1TB HD, multiple external drives). I run Disk Utility every week and seldom is anything out of whack. It found tons of duplicate files and did let me know of a couple sketchy downloads and files. I guess you could say "good user experience". I have no complaints.
THIS is my issue and it's a BIG one. It's about TRUST:
This morning I received this email from ZeoBit.
Hello From the MacKeeper Street Team!
Official Street Team Invitation
I would like to start by saying thank you for being a MacKeeper user. We value your support of our software and sincerely hope that MacKeeper has become an integral part of your Mac. We here at ZeoBit are always working hard to constantly improve MacKeeper and we are proud to invite you to become a part of that!
MacKeeper now needs your help!
You probably already know that ZeoBit's MacKeeper is a popular software and with nearly 15 million downloads, you can find real reviews and links to our product at many popular Mac-related websites like MacUpdate, Applegazete, and countless others. Many of these actual review sites rate MacKeeper as a 5 star utility, but not all. The bad thing about the internet is that anyone can have their reputation destroyed at any time and for any reasons and in the last few months we have become a victim of a massive "Negative P.R. Campaign" by an unethical competitor and we would like to make a team of "Real MacKeeper Users and Fans" to help spread the word of real users and real people. We need just a few seconds of your time to just write down how MacKeeper has helped you or if you find any value in our product. You can do as little or as much as you want and we want nothing more than your valuable opinion.
We need you to join our team!
Today I would like to invite you to become not just a regular user, but a real part of the MacKeeper team. If you don't have time or your not interested in helping us, no problem and we just appreciate you using MacKeeper.
I believe that you can help us with just a few seconds of your time to share your thought and views. We believe that if we build a team of people who use and like our products then we can challenge the myths about MacKeeper that are being spread all over the web. We want real people like you telling your real user experience. Are you interested and will you help me?
What Benefits will you get as a Team Member?
I know your time is valuable and for our Street Team members we will give you a Free upgrade of the all new generation of MacKeeper 2012 that was recently launched at MacWorld/iWorld 2012.
This new version of MacKeeper 2012 has over 170 improvements! You can have the chance to get an additional license that you can give as a gift or put on an additional Mac. We will also have additional gifts and prizes for our street team members as a token of our deep appreciation of you spending a few minute of your time. If you value your MacKeeper application please consider joining our Street Team. This is a no pressure offer and you can stop anytime you want.
What will you do as a team member?
This is the easy part, you just share your opinion and views about MacKeeper online. Share your experience with other people on the web and with us, because your voice and opinion matters! We need you and your help and nothing else. Just send me a message and I will be happy to give you more information to get started and get you your FREE Upgrade or Additional Free License. Don't worry we won't bother you if your not interested, we just really need help getting real experiences out and that requires reaching out to MacKeeper users like you. Thank you again!
Will you join our Street Team?
Just send a message to StreetTeam@ZeoBit.com
I work in eComm and marketing. We run many different ecomm sites (and I'm starting a few of my own). I hated traditional retail because of the rampant "pay to play" payola that was needed to get a product on the shelf. This reeks just the same. It's bad to "recruit" your customers to become PR shills for your company. Making a Facebook page for your company is one thing - it's an open forum for people to share their likes and dislikes about a company or product, it's a whole different thing to ask your customers to actively counteract negative publicity on an anonymous basis. Now, I could be wrong and you won't be asked to do this anonymously - if so, I stand corrected, but if not it's a bad PR model that will only bite you hard in the end.
I you send an email out saying, "Guys, we're getting trashed in the media. If you got good things to say about us now would be a great time to do it. We need the help. Thanks!" No free upgrade offer or bonus gift or prizes. I'd be all over that. Like I said, I like the product, but this kind of stunt smells.
It's impossible to "make" a viral campaign. It just never works out well. People are becoming too "Net Sophisticated" to fall for much anymore. Stop trying.
The most interesting thing about this is that they are still promoting that blatant lie about getting a good review on MacUpdate (they say the same on their website). Here's the MacUpdate page for MacKeeper...difficult to see how they could have accidentally confused 1.5/5 stars with 5 stars....
As regards the ethics of this kind of promotiion, well, nothing suprises me with these people. I'm not sure what good it will do them, though.
While Zeobit may get some success in buying positive comments, such reviews are likely to only generate angry responses from people whose computers have been harmed by MacKeeper. If the upshot is that MacKeeper gets more publicity through controversy, I suspect that will put more people off buying it than turn them on to it. I don't know about you, but if I read a review where even one person says the software had a negative effect on their system I won't go near it, no matter how many other people say its great.
I also wonder how many upset MK customers will get this email and respons with '...well, actually, now you mention it, your software has been causing me loads of problems..."
You'll also find that ZeoBit "representatives" will go around to sites which MacKeeper receives negative reviews on, or on discussion forums where people advise against downloading MacKeeper. We even have ZeoBit representative(s) visiting THESE forums!
You wouldn't believe the effort they put in to try to get you to download their lousy product.
They also have a very aggressive campaign with adds on all kinds of sites. I was so fed up with that on a particular (photomaterial) site that I contacted the owners of that site, explained to them for what company (zeobit) they were advertising (I pointed them to this thread) and they have now blocked zeobit.com from their site! No more of their aggressive adds there at least.
I've been using MacKeeper for the last 2 months without any issues. My MacBook Pro was running very slow and after extended research I found MacKeeper and decided to down load it. Mysteriously after I ran it for the first time my MBP started running like new! Now, is that a coincidence, maybe (I don't think so!)... But every since then it has been running great!
My 2 cents.
Manolo: Has Zeobit contacted you and asked you to be a shill for MacKeeper? Whenever we see anyone praising the product, we assume that's what has happened, because that's one of Zeobit's many deplorable marketing practices. And when they can't find a willing shill, they make up a false identity and post what they pretend is a favorable review from a real user. Everything they do to sell their product is unethical and obnoxious.
Victor Romero1 wrote:
How can I prove you that it is not them!
For starters, you can explain why your only posts are comments promoting MacKeeper.
Then, you can explain why it is so important to you to prove to us that you are not a representative of Zeobit. If we think you are, that shouldn't matter to you, you should just let us have our opinion and move on. Unless, of course, you are a representative of Zeobit persistantly trying to persuade us to download your "safe" product.
If you ARE a representative, know this: you are fighting a losing battle, and we won't budge. If you're NOT, then nothing to worry about.
They did not contacted me at all. I was just posting my honest opinion and personal experience with the product. Like I said, I've been using it for a while and it has been nothing but good. I may be wrong, but I can only speak for my own experience.
And this is exactly what a Zeobit shill or fake "reviewer" will always say. Consequently, no one with a grain of sense will ever believe you are sincere even if you really are. That's the sad truth about advocating any product from a company as dishonest as Zeobit has shown itself to be. Even if the product were valuable, its maker is so repugnant that no one should buy it.