Apple TV loses video signal

Question

Level 1

19 points

Apple TV loses video signal

I have my Apple TV 2 running through a Onkyo stereo receiver via HDMI. The receiver is attached to a 50" Panasonic plasma TV. I also have a PS3, 360 and DIRECTV receiver hooked in to the same receiver. The PS3, 360, & DIRECTV units work perfectly. However, while watching the Apple TV, I am constantly losing the signal. The TV will display HDMI 2 on a black screen. This is the same thing that will happen if I turn off a connected componet. With the Apple TV, this happens with a 1-10 minute interval. I have swapped the input port on the receiver, and I have swapped HDMI cables, and the behavior has continued. As I mentioned, I only have this problem with the Apple TV unit. It will occur wil watching Netflix, or will streaming video from my computer via iTunes. I can watch either on my iPhone or iPad with no issues. Is the Apple TV 2 unit bad, or is this a known problem that Apple has not corrected?

AppleTV 2

Posted on May 14, 2011 10:02 PM

Reply

Answer 1

Aug 5, 2011 8:48 AM in response to Algeron

I too am having this problem. Is anyone else having this issue and/or found a solution? I was hoping the new update would solve it but it did not....

Reply

Answer 2

Aug 5, 2011 9:47 AM in response to Algeron

Welcome to the Apple Community.

Is the Apple TV 2 unit bad, or is this a known problem that Apple has not corrected?

Connect the Apple TV direct to the TV and miss out the receiver, if the problem goes away it's your receiver.

If the problem persists try the Apple TV connected directly to another TV, if the problem goes away it's your TV.

If the problem persists then the problem is with the Apple TV or the HDMI cable.

Reply

Answer 3

Algeron Author

Level 1

19 points

Aug 5, 2011 10:03 AM in response to Winston Churchill

I have since tried this with another receiver, and I am having the same results. I do not see how the problem is the receiver if any other device plugged into the same port works flawlessly. 4 HDMI ports all have the same problem when attaching the Apple TV, and 4 HDMI ports have zero problems when using a PS3, 360, DIRECTV HD receiver.

Reply

Answer 4

Aug 5, 2011 10:19 AM in response to Algeron

I'm sure whether that proves anything or not, until you isolate where the problem lies it will all remain a big guessing game.

Reply

Answer 5

Aug 5, 2011 12:10 PM in response to Winston Churchill

Thanks for the welcome... It seems obvious that the problem lies with the Apple TV to me, specifically in its ability to communicate with the receiver. It works fine when not plugged into the receiver, the receiver works fine when the Apple TV isn't going, it's only when those two are supposed to work together that things fail. ANyone have any ideas if it's something to change with the settings? I've tried the different HDMI settings on the Apple TV to no avail; perhaps something on the receiver? I'm using an Onkyo 509 if that matters.....

Reply

Answer 6

Algeron Author

Level 1

19 points

Aug 5, 2011 1:58 PM in response to timothy234

I would agree with you timothy234. I have had the same exprience, as you can see. I am starting to think the the Apple TV 2 is pushing out such a weak signal, that it gets lost at the receiver.

Reply