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Safari 5.05 breaks Paypal shopping cart

I had a customer complain today that they were having a problem ordering products from my web site, they were using Safari. I thought maybe it was a temporary Paypal problem or something but after extensive 4 hours of testing I find it's Safari that is the problem I know v5.05 is broken but don't know about older versions.


I have many items on my website and use Paypal's "add to cart" buttons. The problem happens at random times. Basically when adding items to the cart, it will occasionally empty it's contents only leaving the last added item. My customer was buying over 20 items and never got past item 18 even after trying 4 times.


Sometime the cart would show up empty after the second item, sometimes it looked like it was going to work all the way but showed empty at the 18th item.


I tried to duplicate the problem and was able to constantly re create it though sometimes it took more like 30 items added. I even created a new page with new buttons and was again able to recreate the issue over and over. This proves it's not related to a single button or item.


So I then loaded up Chrome and tried it. I added over 80 items 3 times and it never failed. Went back to Safari and bam, it happens.


I am convinced it's either a bug in Safari of something that's just not compatible with the way Paypal works.


I don't know where the temporary cart info is stored, I thought it was stored on Paypal but now I don't know.


If anybody could shed any light on this subject I would really appreciate it.


Thanks!

iMac, Mac OS X (10.6.7), Safari 5.05

Posted on May 16, 2011 11:30 PM

Reply
18 replies

Jun 28, 2012 12:26 AM in response to tmorris9

happens for me with approx > 6 items in cart. Cart will empty itself using Lion 10.7.4, Safari 5.1.7.


I've tried clearing my cache, resetting safari, and changing cookie settings to Block:Never.


I can still reproduce when testing my simple html storefront. In reply to the user who said switch to web code from html - that's not an issue for me - I always use the website code.


Like others, not a concern so much for me but major issue for my customers.

Sep 19, 2012 5:31 PM in response to violet_13

It is worse... I was just trying to send money to a private party, using Safari 5.1.7, running 10.6.8. PayPal reported multiple times that it was unable to process my transaction. I had to resort to Chrome to reset my password. Once that was done the transaction went with no trouble. Now I have seen three major websites that do not work properly with Safari: PayPal, Cricket (bill paying), and Yahoo Mail (contacts drop downs.) I am NOT a newbie, so don't give me some line about auto-fills and resetting Safari - that should NOT be needed...


Oro Valley Dude

Safari 5.05 breaks Paypal shopping cart

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