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MAC Mail not saving all sent items

141341 Views 575 Replies Latest reply: Apr 4, 2014 6:36 AM by __kckc__ RSS Branched to a new discussion.
  • schveiguy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 26, 2013 3:46 PM (in response to bluesbreaker1962)

    bluesbreaker1962 wrote:

     

    Can you please stop going on with this stupid drivel ! I am getting all of your **** filling up my email box

    Thank you

     

    Screen Shot 2013-01-26 at 6.43.56 PM.png

  • Csound1 Level 7 Level 7 (32,395 points)
    Currently Being Moderated
    Jan 26, 2013 3:48 PM (in response to schveiguy)

    You need to read better and look better, I said nothing about just sent mail, so you looked in the wrong place!

     

    "Mac Mail does keep a local copy of your mail (unless you deselected that option)"

    schveiguy wrote:

     

    I don't see the "keep a local copy of my sent mail" checkbox.  All I see is "store sent items on the server", which I have checked.  In advanced, I have "Keep copies of all messages and their attachments".  Yes, I could say store sent messages on my local machine, and I likely would not have a problem with sent mail being lost, but then I don't have access to it from the web interface or from my iPhone.  There are other options I could also use, like automatically BCC or CC myself.

     

    The 5 seconds it takes for the combination of Mail and the Server to lose my sent email unfortunately is too fine a time in order for Time Machine to catch it!  I wish it was something as simple as that.  The email never shows up in Mail's interface or the server's interface.  Once it is sent, it's gone.

    Screen Shot 2013-01-26 at 5.44.02 PM.png

     

    And this is where the option is.

     

    The mail is stored (cached) locally unless you elected not to save All messages and their attachments.

     

    Just as I said.

  • Brij011 Level 2 Level 2 (150 points)
    Currently Being Moderated
    Jan 26, 2013 3:49 PM (in response to Csound1)

    For many years I've used Yahoo through a POP acount. I never chose this, I set up my email with BT which was probably the best at the time. BT then did a deal with Yahoo and migrated alll their users, to keep my email address I had to go along with this.

     

    Recently I changed to IMAP, again not my choice! Then I had the problem with sent items not being saved. I had decided switching to POP was the answer but after jumping through hoops to achieve this I've decided that IMAP is in fact the best all round option.

     

    However, I still have the sent items problem!

     

    I suspect the blame is partly Appple and partly Yahoo. I'm now committed to Apple for better or for worse after investing a considerable amount of money on a Macbook Pro and iPhone in the last two months. The result is, I'm now seriously considering ditching BT and switching to a new email providor through iMap and relegating my email address of the last 15 years to a secondary account. I'm angry about the need to do this knowing that it'll create me a heap of issues.

     

    I think Google is probably the best option for an IMAP account on my Mac and iPhone. Any comments on this would be much appreciated.

  • Csound1 Level 7 Level 7 (32,395 points)
    Currently Being Moderated
    Jan 26, 2013 3:51 PM (in response to Brij011)

    iCloud is the most reliable, Gmail almost as good, but more complex.

  • hwv.5934 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 26, 2013 4:09 PM (in response to dmt1)

    RE: MAC Mail not saving all sent items

     

    or

     

    RE: Can't see Sent items from other devices in my MAC Mail

     

    This is a permanent fix for me:

     

    BEFORE:

     

    MAILBOXES

    Inbox

    Flagged

    Drafts

    Sent

    - Gmail  (NOT RECEIVING ALL SENT ITEMS/SENT ITEMS FROM OTHER DEVICES)

    - iCloud

    Trash

     

    ...

     

    GMAIL

    - [Gmail]

    --- All Mail

    --- Drafts

    --- Sent

    --- Spam

    --- Trash

     

    (These are subfolders that by default or by my own selection are selected as Shown (vs. hidden) and also ticked as Show in IMAP - see Settings, Labels within your GMAIL account - in GMAIL directly on the internet)

     

    For the Sent mails from other devices of yours to appear in your MAILBOXES/Sent above --select GMAIL/[Gmail]/Sent, then go to the Mailbox dropdown menu above and select Use This Mailbox For and select Sent/Gmail

     

    Your Sent folder will vanish from GMAIL/[Gmail] - and the mails from ALL your devices (ie ALL your Sent mail) will start to appear in your MAILBOXES/Sent/Gmail folder and its mother folder MAILBOXES/Sent

     

     

    AFTER:

     

    MAILBOXES

    Inbox

    Flagged

    Drafts

    Sent

    - Gmail  (RECEIVING OK ALL SENT ITEMS INCLUDING SENT ITEMS FROM OTHER DEVICES)

    - iCloud

    Trash

     

    ...

     

    GMAIL

    - [Gmail]

    --- All Mail

    --- Drafts

    --- Spam

    --- Trash

  • LateMacAdopter Calculating status...
    Currently Being Moderated
    Jan 26, 2013 4:32 PM (in response to Brij011)

    Let me save Csound1 some time with your request for suggestions and solutions:  It's not Apple's fault, nor is it their problem to fix.

     

    Anything I left out?

  • Csound1 Level 7 Level 7 (32,395 points)
    Currently Being Moderated
    Jan 26, 2013 4:38 PM (in response to LateMacAdopter)

    LateMacAdopter wrote:

     

    Let me save Csound1 some time with your request for suggestions and solutions:  It's not Apple's fault, nor is it their problem to fix.

     

    Anything I left out?

     

    Thanks for helping me out there, you left out nothing. (bar the truth). Good luck with solving your problems, I have no more time for you.

  • schveiguy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 26, 2013 4:42 PM (in response to Csound1)

    Csound1 wrote:

     

    You need to read better and look better, I said nothing about just sent mail, so you looked in the wrong place!

     

    "Mac Mail does keep a local copy of your mail (unless you deselected that option)"

    schveiguy wrote:

     

    I don't see the "keep a local copy of my sent mail" checkbox.  All I see is "store sent items on the server", which I have checked.  In advanced, I have "Keep copies of all messages and their attachments".  Yes, I could say store sent messages on my local machine, and I likely would not have a problem with sent mail being lost, but then I don't have access to it from the web interface or from my iPhone.  There are other options I could also use, like automatically BCC or CC myself.

     

    The 5 seconds it takes for the combination of Mail and the Server to lose my sent email unfortunately is too fine a time in order for Time Machine to catch it!  I wish it was something as simple as that.  The email never shows up in Mail's interface or the server's interface.  Once it is sent, it's gone.

    Screen Shot 2013-01-26 at 5.44.02 PM.png

     

    And this is where the option is.

     

    The mail is stored (cached) locally unless you elected not to save All messages and their attachments.

     

    Just as I said.

     

    You are reading my messages, no?  Take a look above.  I'll highlight it again for you:

     

    schveiguy wrote:

     

    I don't see the "keep a local copy of my sent mail" checkbox.  All I see is "store sent items on the server", which I have checked.  In advanced, I have "Keep copies of all messages and their attachments".

    But In case this doesn't convince you, here is MY screenshot:

     

    Screen Shot 2013-01-26 at 7.40.38 PM.png

  • Brij011 Level 2 Level 2 (150 points)
    Currently Being Moderated
    Jan 26, 2013 4:43 PM (in response to LateMacAdopter)

    I've now decided on a slow transition to iCloud (IMAP of course) for email. I've never liked Yahoo and I didn't chose them in the first place.

     

    As I said earlier, I'm already committed to Apple for the foreeable future so I may as well go for the whole package.

     

    Here's hoping I don't regret it!

  • schveiguy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 26, 2013 4:45 PM (in response to hwv.5934)

    hwv.5934 wrote:

     

    RE: MAC Mail not saving all sent items

     

    or

     

    RE: Can't see Sent items from other devices in my MAC Mail

     

    This is a permanent fix for me:

     

     

    Hi hwv5934, this is not the problem we are having.  We see sent messages go to the correct mailbox, it's just that it doesn't happen for every sent message.  Some work some don't.

     

    Thanks for your suggestion, but it's not the same problem.

  • funkster Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 26, 2013 4:49 PM (in response to chrisaxe21)

    Regrettably I am now going to have to unsubscribe from this thread due to the ridiculous increase of messages between some individuals who really ought just to be corresponding between themselves! I need to be able to find my important messages.

     

    A shame because I woudl like to have known whether this problem was ever fixed by Apple.

  • Brij011 Level 2 Level 2 (150 points)
    Currently Being Moderated
    Jan 28, 2013 8:42 AM (in response to funkster)

    <Edited by Host>

  • bluesbreaker1962 Calculating status...
    Currently Being Moderated
    Jan 28, 2013 8:46 AM (in response to schveiguy)

    <Edited by Host>

  • schveiguy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 26, 2013 4:56 PM (in response to funkster)

    funkster wrote:

     

    Regrettably I am now going to have to unsubscribe from this thread due to the ridiculous increase of messages between some individuals who really ought just to be corresponding between themselves! I need to be able to find my important messages.

     

    A shame because I woudl like to have known whether this problem was ever fixed by Apple.

    I hope you understand that to leave the end of the conversation at "It's Yahoo Mail's fault" is not acceptable, because then it not only instructs people searching for an answer to this problem to falsely think they can avoid the problem by eliminating their Yahoo mail account, but it also diminishes the weight that this thread has in terms of showing Apple what the possible problem could be.

     

    In any case, I hope this can be resolved by Apple sometime in the near future.  It's not a good problem for them to have.

  • LateMacAdopter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 26, 2013 8:25 PM (in response to chrisaxe21)

    It's like Alice in Wonderland...or some bizarre Windows type world where no one that should answer a question has an answer, and all that should have answers waste time and blame it on everything but Apple Mail.

     

    1. Two calls to Apple Support outlining missing "sent" mail problems on Mac AND Yahoo server = No acknowledgement there's ever been a problem with this - not a single other customer according to two reps.

    --- It's all over here on Apple's OWN support site, it's all over the internet.  There's been many problems.

     

    2. First call to Apple Support, talked to two reps and when I said everything was fine prior to IMAP, and I kept prodding how there seems to be now way to switch back to POP - I am told, finally, that Apple doesn't support POP.  There's no way to do this anymore.

    --- Except for a guy from Europe on this very thread, "Everic", who has info that if you hold the "Alt" key while hitting "Continue" on the first Mail account set-up screen it overrides and switches to a mode that used to be there in Snow Leopard and (at least with settings imported upon upgrade) Lion.  It worked perfect for POP on Yahoo.  The functionality is there - Apple just wants to force you into IMAP for their own various reasons.

     

    3. I just installed my Microsoft Office 2011 for Mac an hour ago.  Outlook *allowed me* to choose between POP and IMAP upon set-up.  Worked great within minutes. 

    ---Yahoo is not the problem...of course.  And, if Yahoo is the problem, Microsoft obviously knows how to put together a mail program.

     

    4. A support guy on this thread, Csound1, defaults to "Yahoo is the problem", regardless of the question. 

    --- Every question, no matter what, it could be phrased in the most detailed, logical and thoughtful way - but, it's definitely not Apple.  His suggestion is to switch from Yahoo.  It doesn't matter that iOS devices work just fine on IMAP with Yahoo...he says it can't be Apple Mail.

     

    5. None of these problems, not a single one, existed before upgrading to Mountain Lion and having to accept the auto-default settings for Yahoo.

    --- Reinstall?  Did it?  Clean install without importing settings?  Did it.  Didn't matter.  Yahoo is an email service they proudly sponsor amongst about 3 others when you pick upon account set-up.  They just don't, well, support it if you use Apple Mail.

     

    Or, you can do what every other person on this thread is doing, apparently.  Be so *stubborn* that you keep whatever email address you have had for the last 8 - 12 years (yahoo, gmail, aol - they all list these problems on IMAP with Apple Mail) and just go use a third party program.

     

    Steve Jobs should be rolling over and moaning:   ""***?!".  You can't handle a fng Mail program guys?  You can't figure out how to patch this?  OUTLOOK is working just great, but Apple Mail is a Fail...?  This is basic stuff, kids..."

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