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MAC Mail not saving all sent items

140866 Views 575 Replies Latest reply: Apr 4, 2014 6:36 AM by __kckc__ RSS Branched to a new discussion.
  • schveiguy Calculating status...
    Currently Being Moderated
    Jan 27, 2013 9:16 AM (in response to Brij011)

    If ALL your sent emails were not showing up, I am curious if possibly you had a mapping that was incorrect.  If you are having the problem that this thread is about, MOST of the time the sent mail is saved properly, just some of the messages are lost.

     

    For my work account, my iPhone never saved sent messages.  Ever.  Then I remapped  the sent message folder (told iOS which folder to save sent messages to), and it started working.  That is not the same problem as Mail occasionally losing sent mail.

     

    Perhaps when you were turning on and off these settings, it correclty mapped the sent mail folder?  Just a guess.  If that is the case, you may be one of the lucky ones where Mac mail does not lose your sent messages!

  • Leefromdurban Calculating status...
    Currently Being Moderated
    Jan 27, 2013 9:24 AM (in response to chrisaxe21)

    I am also fairly new to the Mac ecosystem.  Like you, I am also having intermittent problems with my Macbook, iPad, iPhone saving sent items.  It is only with Ymail (I use 2 e-mail accounts/platforms and the other, non-Yahoo account has never had a problem).

     

    I would put the sent item dissapearing at about 1 in every 20 to 25.  I have tried a variety of fixes, mostly related to mapping, and have come to the conclusion that it is a server error between Yahoo and Apple.  As I am located in South Arica, I am realistic and will sit in the shadows of the internet waiting for someone to fix this!

     

    Moral: use Gmail.

  • Brij011 Level 2 Level 2 (150 points)
    Currently Being Moderated
    Jan 27, 2013 9:41 AM (in response to schveiguy)

    schveiguy wrote:

     

     

    Perhaps when you were turning on and off these settings, it correclty mapped the sent mail folder?  Just a guess.  If that is the case, you may be one of the lucky ones where Mac mail does not lose your sent messages!

     

    This is the best explanation I can think of too. I can't go back and investigate because the issue has gone away but my mailbox structure has changed since trying out POP etc. and I think this is good evidence that some sort of remapping has occurred. I now have two sent message folders on each device, one seems to store sent emails from iOS devices and the other for messages sent from my Mac. Is this normal?

     

    In some ways I don't care because it works (although I could still have the intermittent problem others seem to have, I guess I'll find out over the next few days?).

     

    I am very curious though..

  • Csound1 Level 7 Level 7 (32,320 points)
    Currently Being Moderated
    Jan 27, 2013 9:43 AM (in response to Brij011)

    Brij011 wrote:

     

    schveiguy wrote:

     

     

    Perhaps when you were turning on and off these settings, it correclty mapped the sent mail folder?  Just a guess.  If that is the case, you may be one of the lucky ones where Mac mail does not lose your sent messages!

     

    This is the best explanation I can think of too. I can't go back and investigate because the issue has gone away but my mailbox structure has changed since trying out POP etc. and I think this is good evidence that some sort of remapping has occurred. I now have two sent message folders on each device, one seems to store sent emails from iOS devices and the other for messages sent from my Mac. Is this normal?

    Yes and no, it's because you have a mapping error, or if you like a mapping difference between the mail server and the 2 devices, remap one or the other (device) so they all use the same sent folder. (The Mac is easier to remap). If you have selected to store sent mail locally then it doesn't matter of course, it won't change.

    MacBook Pro, OS X Mountain Lion (10.8.2), Hybrid HD
  • Brij011 Level 2 Level 2 (150 points)
    Currently Being Moderated
    Jan 27, 2013 9:51 AM (in response to Leefromdurban)

    Leefromdurban wrote:

     

    Moral: use Gmail.

    Csound1 (page 17 of this thread) recomends icloud.com with gmail a close 2nd. I'm seiously thinking about ditching Yahoo and switching gradually to icloud.com, mainly because I have this set up already.

     

    Several people, however, are insisting that apple mail is the root of the problem, not yahoo. I suspect they're right but the problem does seem to be more prevalent with Yahoo than others and I'm more interested in a solution rather than finding the guilty party. I'm going to stay with Yahoo for now, that is afterall my email adress of the last 15 years. However, if I lose just one sent email I'm going to start the migration to icloud email.

  • Csound1 Level 7 Level 7 (32,320 points)
    Currently Being Moderated
    Jan 27, 2013 9:55 AM (in response to Brij011)

    Brij011 wrote:

     

    Leefromdurban wrote:

     

    Moral: use Gmail.

    Csound1 (page 17 of this thread) recomends icloud.com with gmail a close 2nd. I'm seiously thinking about ditching Yahoo and switching gradually to icloud.com, mainly because I have this set up already.

     

    Several people, however, are insisting that apple mail is the root of the problem, not yahoo. I suspect they're right but the problem does seem to be more prevalent with Yahoo than others and I'm more interested in a solution rather than finding the guilty party. I'm going to stay with Yahoo for now, that is afterall my email adress of the last 15 years. However, if I lose just one sent email I'm going to start the migration to icloud email.

    Right now there are 3 new threads about Mail not saving sent items, all posts are about Yahoo, not iCloud, not Gmail but Yahoo, the majority of older threads on this subject are also about Yahoo. Personally I think it's magic aliens interfering, but Yahoo might actually be the issue.

  • LateMacAdopter Calculating status...
    Currently Being Moderated
    Jan 27, 2013 9:57 AM (in response to Everic)

    Regarding the disappearing "sent" emails behavior:

     

    1. Approximately, one out of 5 emails doesn't appear in the sent folder on my Mac, as well as at the yahoo server.

     

    2. It does not matter at all if it has an attachment, if it's a forward, or a self-drafted email.

     

    3. Emails are (as far as I can tell) usually received by recipient.  (I only call/follow-up on the really important ones)

  • schveiguy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 27, 2013 10:00 AM (in response to Csound1)

    Csound1 wrote:

     

    Brij011 wrote:

     

     

    This is the best explanation I can think of too. I can't go back and investigate because the issue has gone away but my mailbox structure has changed since trying out POP etc. and I think this is good evidence that some sort of remapping has occurred. I now have two sent message folders on each device, one seems to store sent emails from iOS devices and the other for messages sent from my Mac. Is this normal?

    Yes and no, it's because you have a mapping error, or if you like a mapping difference between the mail server and the 2 devices, remap one or the other (device) so they all use the same sent folder. (The Mac is easier to remap). If you have selected to store sent mail locally then it doesn't matter of course, it won't change.

     

    I agree with Csound here, you should map both sent folders to the same place. I don't think it will affect anything, you probably had a bad mapping originally.

     

    However, I would add that if this is a web-based account (like Yahoo), yahoo has a notion of which folder is sent mail, and there is NO way to remap that.  So I would remap all your devices to use that folder.  To test which folder it is, send a message from the web client, then see what folder the sent mail goes on your other devices.  Use that as your mapped sent folder.

     

    One thing extra, if you want to put all your sent message history into the correct sent folder, once you have mapped the correct folder on the mac, click on the old sent folder, type command-A, then drag all the messages to the new folder, it will deposit them there.  I did the same thing when I remapped.  Then once you are sure the mail has moved (I'd wait about 5 minutes, sometimes mail comes back after moving the data and says "couldn't do it", puts it all back into the original folder!), delete the extra sent folder.

     

    Very nice to have all sent messages on all devices in the same place!

  • Csound1 Level 7 Level 7 (32,320 points)
    Currently Being Moderated
    Jan 27, 2013 10:03 AM (in response to Brij011)

    Brij011 wrote:

     

    Leefromdurban wrote:

     

    Moral: use Gmail.

    Csound1 (page 17 of this thread) recomends icloud.com with gmail a close 2nd. I'm seiously thinking about ditching Yahoo and switching gradually to icloud.com, mainly because I have this set up already.

     

    Several people, however, are insisting that apple mail is the root of the problem, not yahoo. I suspect they're right but the problem does seem to be more prevalent with Yahoo than others and I'm more interested in a solution rather than finding the guilty party. I'm going to stay with Yahoo for now, that is afterall my email adress of the last 15 years. However, if I lose just one sent email I'm going to start the migration to icloud email.

    Free email systems all have limitations, delivery is not guaranteed, retention is unavailable, even the existence of your email address is not guaranteed to continue any longer than Yahoo, Google or Apple want it to, it is in fact not your email address, it is the providers.

     

    If you really want reliable mail you will have to pay for it, then you can set the terms. Remember if a service is free, You are the product.

  • schveiguy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 27, 2013 10:03 AM (in response to LateMacAdopter)

    LateMacAdopter wrote:

     

    3. Emails are (as far as I can tell) usually received by recipient.  (I only call/follow-up on the really important ones)

     

    One thing that is usually a key, if you have your volume up on your mac, and you hear the "swoosh" of the mail being sent, it means the mail was sent out.  I have not had a case where the swoosh played, but the mail did not go out (others have stated that as well).

     

    Another thing to remember is that email is NOT a reliable protocol,  It is quite possible for email to get lost somewhere on the Internet, even if it was properly sent to your SMTP server.

  • Csound1 Level 7 Level 7 (32,320 points)
    Currently Being Moderated
    Jan 27, 2013 10:08 AM (in response to schveiguy)

    schveiguy wrote:

     

    LateMacAdopter wrote:

     

    3. Emails are (as far as I can tell) usually received by recipient.  (I only call/follow-up on the really important ones)

     

    One thing that is usually a key, if you have your volume up on your mac, and you hear the "swoosh" of the mail being sent, it means the mail was sent out.  I have not had a case where the swoosh played, but the mail did not go out (others have stated that as well).

     

    Another thing to remember is that email is NOT a reliable protocol,  It is quite possible for email to get lost somewhere on the Internet, even if it was properly sent to your SMTP server.

    Actually email is extremely reliable and highly trackable, it does not 'get lost' somewhere. However free email systems offer none of the tools required in order to utilise these factors, you get what you pay for.

     

    I use iCloud for personal use, MS Exchange for business, I have never lost a mail from either, but with Exchange I can track exactly where the mail went when a client claims not to have received it (I can tell whether the recipient deleted it, when and where it is now) No free system gives anything like the features of a real system.

  • schveiguy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 27, 2013 10:40 AM (in response to Csound1)

    Csound1 wrote:

     

    Actually email is extremely reliable and highly trackable, it does not 'get lost' somewhere. However free email systems offer none of the tools required in order to utilise these factors, you get what you pay for.

     

    I use iCloud for personal use, MS Exchange for business, I have never lost a mail from either, but with Exchange I can track exactly where the mail went when a client claims not to have received it (I can tell whether the recipient deleted it, when and where it is now) No free system gives anything like the features of a real system.

     

    Extremely reliable, yes, 100% reliable, no.  I have had messages dropped when sending between two exchange servers, without a bounce notification.  From our company's side, we determined that the other side properly received the message, but none of the recipients got the email.  The other side was not a small company either.

     

    I should have stated that a lost message is actually rare, "quite possible" makes it sound more common.  But it is possible.

  • Csound1 Level 7 Level 7 (32,320 points)
    Currently Being Moderated
    Jan 27, 2013 10:48 AM (in response to schveiguy)

    schveiguy wrote:

     

    Csound1 wrote:

     

    Actually email is extremely reliable and highly trackable, it does not 'get lost' somewhere. However free email systems offer none of the tools required in order to utilise these factors, you get what you pay for.

     

    I use iCloud for personal use, MS Exchange for business, I have never lost a mail from either, but with Exchange I can track exactly where the mail went when a client claims not to have received it (I can tell whether the recipient deleted it, when and where it is now) No free system gives anything like the features of a real system.

     

    Extremely reliable, yes, 100% reliable, no.  I have had messages dropped when sending between two exchange servers, without a bounce notification.  From our company's side, we determined that the other side properly received the message, but none of the recipients got the email.  The other side was not a small company either.

     

    I should have stated that a lost message is actually rare, "quite possible" makes it sound more common.  But it is possible.

    100% reliable, no, nothing is. However I have never lost a message using Exchange, they can always be located in my experience. Once located they can be retrieved (I have a number of Law firms as clients, location of emails is a priority, and one they pay highly for). iCloud has also been extremely reliable (for me) which is a good thing because I would probably not be able to find a lost one on iCloud.

  • Leefromdurban Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 27, 2013 11:06 AM (in response to Csound1)

    I'm an attorney by profession and teach law - I cannot accept sent e-mails going missing. 

     

    Thanks for the advice; I am migrating to iCloud, although I will keep the Yahoo account, I have had it for many years.

  • Csound1 Level 7 Level 7 (32,320 points)
    Currently Being Moderated
    Jan 27, 2013 11:12 AM (in response to Leefromdurban)

    Leefromdurban wrote:

     

    I'm an attorney by profession and teach law - I cannot accept sent e-mails going missing. 

     

    Thanks for the advice; I am migrating to iCloud, although I will keep the Yahoo account, I have had it for many years.

    I would advise not using a free system for your business, you need effective retention, tracking, auditing and location services (especially retention) I would pay for a business system rather than use a free consumer system, just saying.

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