Skip navigation

MAC Mail not saving all sent items

140547 Views 575 Replies Latest reply: Apr 4, 2014 6:36 AM by __kckc__ RSS Branched to a new discussion.
  • Sybil Ann Chick Level 2 Level 2 (220 points)
    Currently Being Moderated
    May 19, 2013 8:02 AM (in response to Csound1)

    "This may be so but it is an error, and errors can always be fixed.  Clearly Mail works (or millions of people would have the issue)"

     

    I only became aware of this issue when I wanted to check to see if I had included something in an email I'd sent and couldn't find the message anywhere. It could be happening to countless other people who are totally unaware it's happening because they haven't needed to look for something in their 'sent' folder.

  • Csound1 Level 7 Level 7 (32,245 points)
    Currently Being Moderated
    May 19, 2013 8:07 AM (in response to Sybil Ann Chick)

    It could be happening to countless other people who are totally unaware it's happening because they haven't needed to look for something in their 'sent' folder.

    It could be that the world will end, "could be" tells us nothing, let's deal with how it is.

     

    Look on the server for the mail you want to check, if it is there (and not in Mail) you have setup Mail incorrectly (unless this is a Yahoo account, all bets are off if it is)

  • razzo Calculating status...
    Currently Being Moderated
    May 19, 2013 8:08 AM (in response to Csound1)

    @Csound1

     

    You don't seem to understand what I've stated. The account IS set up to save to the server, but it doesn't. I've demonstrated this to Apple Care by them sharing my screen. It should save to the server, but when I send a message it does not save it on the computer or on the server. This is proven because it can not be found anywhere on the computer and when we go to the server, its not there either. Apple Care has acknowledged that this is clearly a problem with Mac Mail. They can't explain why it is happening, but they have elevated the issue to engineering to look for a real fix since nothing we tried yesterday worked and they saw that for themselves.

  • Csound1 Level 7 Level 7 (32,245 points)
    Currently Being Moderated
    May 19, 2013 8:10 AM (in response to razzo)

    razzo wrote:

     

    @Csound1

     

    You don't seem to understand what I've stated. The account IS set up to save to the server, but it doesn't.

    I simply don't believe that, in my experience it is far more likely that the user has failed to identify which Sent folder is in use (there are always 2, 1 local, 1 not).

  • razzo Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 19, 2013 8:11 AM (in response to Sybil Ann Chick)

    @ Sybil Ann Chick

     

    What you have described is exactly what happened to me. I converted from a POP to an IMAP account about a year ago. Fortunately, I still have both running in Mail on my Mac, but I only have the IMAP account running on my iPhone and iPad. When I look for Sent Mail on my Mac, I usually look in the POP account and its always there. However, the other day I had to look for Sent Mail on my phone and it was missing. This is how I knew that something had gone awry in the IMAP account. I agree with you, its probably happening to many more than the 74,000+ people that have viewed just this one of over 10 forums on this very issue.

  • razzo Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 19, 2013 8:17 AM (in response to Csound1)

    @Csound1

     

    You can believe what you want. As far as I can tell, you're not an Apple Care Tech Support person. When I demonstrated this yesterday to the Apple Care expert, they saw it for themselves. We deleted the box, set it back up and saw the same behavior. We reinstalled the OS, created a new account, then saw the same behavior. So believe what you want but you're incorrect and you're not helping move the conversation forward to a possible resolution by just disagreeing with what everyone here is saying. I choose to defer to the Apple Care supervisor who was baffled by what she saw and decided that it is a real problem that they can't explain and then she elevated the issue to engineering to look for a real fix. If that isn't enough to prove to you that something is indeed wrong with Mail, then we're all wasting our time reading your posts and replying. That's it for me, I'm out of the conversation. I was only trying to help by offering the work around that the Apple Care Tech Support supervisor and I came up with until engineering can find a fix to the now identified problem.

  • Csound1 Level 7 Level 7 (32,245 points)
    Currently Being Moderated
    May 19, 2013 8:23 AM (in response to razzo)

    Good luck.

  • Sybil Ann Chick Level 2 Level 2 (220 points)
    Currently Being Moderated
    May 19, 2013 8:34 AM (in response to Csound1)

    I looked on the server i.e. I logged into iCloud and it was nowhere there either.

     

    That's when I searched discussions and found this thread which confirmed it's something that happens to a lot of people. (This was around 8 weeks ago.)

     

    I've since set up my .mac.com* address in Mail not to store sent messages on the server. It only started doing that when I was forced to change to IMAP from POP when iCloud was introduced. I don't have that option with my other, ISP provided, email accounts and don't need to sync with other devices, so it's no problem for me but it would be for anyone constantly using Mail on their iPhone or iPad.

     

    I would never use Yahoo for email! Appears pretty insecure judging by the number of people who have their accounts hacked.

     

    *Having a .mac.com address indicates I've been using Macs for more than just the last few years (I've been using Mail since Jaguar)

    .

  • Csound1 Level 7 Level 7 (32,245 points)
    Currently Being Moderated
    May 19, 2013 8:35 AM (in response to Sybil Ann Chick)

    Sybil Ann Chick wrote:

     

    I looked on the server i.e. I logged into iCloud and it was nowhere there either.

     

    That's when I searched discussions and found this thread which confirmed it's something that happens to a lot of people. (This was around 8 weeks ago.)

     

    I've since set up my .mac.com* address in Mail not to store sent messages on the server.

    Then the mail is not on the server, or any other device.

    *Having a .mac.com address indicates I've been using Macs for more than just the last few years and I've been using Mail since Jaguar.

    DotMac, MobileMe and iCloud mail are all Imap, and always have been, so this next statement makes no sense at all (it is in fact impossible) so tell me how you managed the impossible please

     

    I've since set up my .mac.com* address in Mail not to store sent messages on the server. It only started doing that when I was forced to change to IMAP from POP when iCloud was introduced. I don't have that option with my other, ISP provided, email accounts and don't need to sync with other devices, so it's no problem for me but it would be for anyone constantly using Mail on their iPhone or iPad.

    .Mac was never a POP system, your statement is invalid.

     

     

     

    It is statements such as your claim to have changed from POP to Imap that cause me to believe that consumer error is the root cause of the issue, clearly you were under the impression that your mail system was something that it was not, when you are that far off of the facts anything can happen.

  • RufusT Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 19, 2013 8:36 AM (in response to Sybil Ann Chick)

    I should have added that, in addition to turning off "Store sent messages on the server", I almost immediately move messages, via drag-and-drop, from my local Sent folder, to categorized folders on my secondary iCloud account, a step I would do anyway.  That way, I can view the messages from anywhere, including via SmoothSync on my Android phone.  I do the same synchronization for my Contacts and Calendar.  I have not seen the manual copy step fail, yet, during the last several months, and hundreds of messages later.

     

    I don't know how Apple Mail engineering prioritizes bug fixes, but I still suggest that if all those 70K viewers entered a case, this bug may get more attention.  Nothing else has worked.

  • Csound1 Level 7 Level 7 (32,245 points)
    Currently Being Moderated
    May 19, 2013 8:39 AM (in response to razzo)

    razzo wrote:

     

    @ Sybil Ann Chick

     

    What you have described is exactly what happened to me. I converted from a POP to an IMAP account about a year ago. Fortunately, I still have both running in Mail on my Mac, but I only have the IMAP account running on my iPhone and iPad.

    Accessing 1 account via 2 protocols (Imap & POP) will cause errors, you say that this is what you are doing, it is incorrect. Set the account up correctly.

     

    What mail system is this, POP is not available in an iCloud, MM or DotMac account, so who is your Mail provider?

     

    Once more the situation described by the OP is impossible as POP access to Apple mail systems does not exist.

  • Sybil Ann Chick Level 2 Level 2 (220 points)
    Currently Being Moderated
    May 19, 2013 8:50 AM (in response to Csound1)

    You could always set up the .mac.com address as POP and that's what I had for years. IMAP was the default set up but it could be changed. It was only with the advent of iClioud that you could no longer have that set up.

     

    See the first sentence in this article. It's not about Mail but Entourage but you used to be able to set up access to the Apple mailservers using POP. Unfortunately, the link to the Apple article just goes to the main support page as it's been deleted by them now.

    http://www.office.mvps.org/accounts/mac_com.html

     

    All settings here

    http://email.about.com/od/accessingmobilememail/f/What-Are-The-Mobileme-Mail-Me- Com-Pop-Settings.htm

  • Sybil Ann Chick Level 2 Level 2 (220 points)
    Currently Being Moderated
    May 19, 2013 9:06 AM (in response to Csound1)

    Apologies for duplication. Messages weren't appearing so assumed they weren't posting.

  • Sybil Ann Chick Level 2 Level 2 (220 points)
    Currently Being Moderated
    May 19, 2013 8:59 AM (in response to Csound1)

    IMAP was the default but it could be set up as POP.

     

    These were the POP settings (tried sending a link to a page but it wouldn't post)

     

    • MobileMe Mail Me.com POP server address: mail.me.com
    • MobileMe Mail Me.com POP user name: Your MobileMe Mail user name (what precedes "@me.com" in your MobileMe Mail address; if your MobileMe Mail email address is "example@mac.com", your user name is "example")
    • MobileMe Mail Me.com POP password: Your MobileMe Mail password
    • MobileMe Mail Me.com POP port: 995
    • MobileMe Mail Me.com POP TLS/SSL required: yes
  • Sybil Ann Chick Level 2 Level 2 (220 points)
    Currently Being Moderated
    May 19, 2013 9:04 AM (in response to Csound1)

    Apologies for duplications of last 2 messages. They weren't appearing so I assumed they weren't posting.

1 ... 26 27 28 29 30 ... 39 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (32)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.