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MAC Mail not saving all sent items

140550 Views 575 Replies Latest reply: Apr 4, 2014 6:36 AM by __kckc__ RSS Branched to a new discussion.
  • Csound1 Level 7 Level 7 (32,245 points)
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    May 19, 2013 9:04 AM (in response to Sybil Ann Chick)

    The @mac address started with iTools (1/5/2000) and was Imap only. In 2005 (with the release of DotMac) POP protocols were added, the POP protocol was removed with the release of MobileMe but the phase out was gradual (2008). I really don't think that you changed from POP to Imap back in 2007, but maybe you did.

     

    You obviously have your own take on this issue so I will leave you to work it out. Good Luck.

     

    My .mac address dates from April 2000.

  • Csound1 Level 7 Level 7 (32,245 points)
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    May 19, 2013 9:05 AM (in response to Sybil Ann Chick)

    That was 5 years ago.

     

    Sybil Ann Chick wrote:

     

    IMAP was the default but it could be set up as POP.

     

    These were the POP settings (tried sending a link to a page but it wouldn't post)

     

    • MobileMe Mail Me.com POP server address: mail.me.com
    • MobileMe Mail Me.com POP user name: Your MobileMe Mail user name (what precedes "@me.com" in your MobileMe Mail address; if your MobileMe Mail email address is "example@mac.com", your user name is "example")
    • MobileMe Mail Me.com POP password: Your MobileMe Mail password
    • MobileMe Mail Me.com POP port: 995
    • MobileMe Mail Me.com POP TLS/SSL required: yes

    And those are the Mobile Me Imap settings, they do not work any longer.

  • Sybil Ann Chick Level 2 Level 2 (220 points)
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    May 19, 2013 9:15 AM (in response to Csound1)

    Yes, that's when I got my .mac address, 2000, and set it up as IMAP with Outlook Express. Didn't like IMAP so changed to POP when it was allowed.

     

    If you already had it set up as POP it didn't change with MobileMe. That was for new email addresses only. I only changed from POP to IMAP last summer when MobileMe was shut down.

  • Sybil Ann Chick Level 2 Level 2 (220 points)
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    May 19, 2013 9:19 AM (in response to Csound1)

    Exactly! You had replied before I had a chance to delete this as it duplicated what I'd tried posting that didn't show up till quite a while after I posted it (in the UK so maybe there was some sort of network glitch).

  • Csound1 Level 7 Level 7 (32,245 points)
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    May 19, 2013 9:22 AM (in response to Sybil Ann Chick)

    Sybil Ann Chick wrote:

     

    Yes, that's when I got my .mac address, 2000, and set it up as IMAP with Outlook Express. Didn't like IMAP so changed to POP when it was allowed.

     

    If you already had it set up as POP it didn't change with MobileMe. That was for new email addresses only. I only changed from POP to IMAP last summer when MobileMe was shut down.

    Hmmm, I never changed to POP so missed that POP was grandfathered into MM. Thankfully that is no longer available at all, in time the mess caused by it will fade.

     

    Not that this matters, post the settings you currently use, Imap and SMTP, port numbers and SSL/TLS settings included.

  • NatureGuy Calculating status...
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    May 20, 2013 4:55 PM (in response to chrisaxe21)

    New OSX user here (10.8.3).  I've had a Yahoo account for years, so hooked it up to my MacBook Mail.app (6.3), using the standard IMAP settings.  Remapped Sent folder with "Use This Mailbox For...", so I have just one "Sent" folder in Yahoo.  Same problem originally described, some sent emails simply don't get saved to the sent folder.  I have "Store sent messages on the server" checked, and I've looked all over for them, including the Spotlight.

     

    So, I ran a little test.  Sent 10 emails, over the course of 30 minutes, to my work email.  All 10 arrived perfectly.  Out of these 10, only 7 were saved to my local "Sent" folder.  Of the 3 that didn't get saved, each had a much longer than normal "Outgoing Message" progress box (perhaps 10 seconds instead of 1 second), and a transfer rate often at "Zero KB/sec".  My local Sent folder always matches my Yahoo Sent folder, as seen from their Web Interface.

     

    So, I'm at a 30% failure rate!

     

    I set up my daughter's MacBook Pro for her Yahoo account, and she's having the same problem.  I'll try other providers next.  I'd really like to stick with the Mail.app if possible.

  • Csound1 Level 7 Level 7 (32,245 points)
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    May 20, 2013 5:01 PM (in response to NatureGuy)

    NatureGuy wrote:

     

    New OSX user here (10.8.3).  I've had a Yahoo account for years, so hooked it up to my MacBook Mail.app (6.3), using the standard IMAP settings.  Remapped Sent folder with "Use This Mailbox For...", so I have just one "Sent" folder in Yahoo.  Same problem originally described, some sent emails simply don't get saved to the sent folder.  I have "Store sent messages on the server" checked, and I've looked all over for them, including the Spotlight.

     

    So, I ran a little test.  Sent 10 emails, over the course of 30 minutes, to my work email.  All 10 arrived perfectly.  Out of these 10, only 7 were saved to my local "Sent" folder.  Of the 3 that didn't get saved, each had a much longer than normal "Outgoing Message" progress box (perhaps 10 seconds instead of 1 second), and a transfer rate often at "Zero KB/sec".  My local Sent folder always matches my Yahoo Sent folder, as seen from their Web Interface.

    That is not possible, your local sent folder is not on the Yahoo server because it is local. Identify which folder is which, then count.

  • NatureGuy Level 1 Level 1 (0 points)
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    May 20, 2013 5:13 PM (in response to Csound1)

    Seems like splitting hairs, but if you need clarification, the "Sent" mailbox in the Mail.app, the one with the little paper airplane icon, is mapped to the "Sent" folder in Yahoo mail, such that they mirror each other, using the IMAP protocol, since I have "Store sent messages on server" checked.  I get that.  All my old sent messages from Yahoo were properly synchronized into the Mail.app.  The new ones, though, sometimes get lost, as described by the OP.

  • Csound1 Level 7 Level 7 (32,245 points)
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    May 20, 2013 5:21 PM (in response to NatureGuy)

    NatureGuy wrote:

     

    Seems like splitting hairs, but if you need clarification, the "Sent" mailbox in the Mail.app, the one with the little paper airplane icon, is mapped to the "Sent" folder in Yahoo mail, such that they mirror each other, using the IMAP protocol,

    Then it is not a local folder, it is a Yahoo folder, and it should contain the same content as the folder on the Yahoo website. When it does not the (usually because of Internet connectivity issues) the mail that cannot be stored in the Yahoo sent folder should go to the local Sent folder in Mail (which will be a different folder). Try using Spotlight to search for one of the missing mails, if you find one you will also find the local sent folder.

     

    eg:

     

    Screen Shot 2013-05-20 at 7.17.15 PM.png

     

    This is an Imap account, the topmost folder marked Sent is the server folder, mapped to that mailbox, the lower one is the local folder, when a piece of sent mail is unable to be stored on the server it ends up in the lower (local) Sent folder.

  • NatureGuy Level 1 Level 1 (0 points)
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    May 20, 2013 5:42 PM (in response to Csound1)

    Yes, the topmost folder marked Sent is the sever folder in my configuration.  If the missing sent emails went to a separate local folder, that would be an improvement.  I don't have any other folders marked "Sent", and both the Spotlight and the Mail.app search don't find the missing sent items.

     

    So in your example, the "Sent" folder under ICLOUD is actually a local folder?  Interesting, all the folders under my YAHOO! are server folders;  "Bulk Mail" is the same as Yahoo's "Spam".

     

    Screen Shot 2013-05-20 at 7.31.27 PM.png

    In any case, the missing emails are nowhere to be found on my mac.  The emails consistently get sent.

     

    Ran another test the last 20 minutes.  Out of 5 emails sent, all 5 were received by recipient, only 4 show up in my "Sent" mailbox.

  • Csound1 Level 7 Level 7 (32,245 points)
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    May 20, 2013 5:49 PM (in response to NatureGuy)

    NatureGuy wrote:

     

    Yes, the topmost folder marked Sent is the sever folder in my configuration.  If the missing sent emails went to a separate local folder, that would be an improvement.  I don't have any other folders marked "Sent", and both the Spotlight and the Mail.app search don't find the missing sent items.

     

    So in your example, the "Sent" folder under ICLOUD is actually a local folder?  Interesting, all the folders under my YAHOO! are server folders;  "Bulk Mail" is the same as Yahoo's

    Yes, makes no sense to me either but if a piece of mail is in there it is not on the server or any other devices, but the mail never gets lost so periodically I look in there and move the content to the other sent folder. The folder itself shows up (in Mail) as on the server but does not actually appear, on the server. That doesn't answer your question though. I will refer you to the large number of posters reporting missing mail issues with Yahoo, I won't blame Yahoo (yet) but your problem is not uncommon. Check over to the right under "More Like This", maybe there will be a clue in there.

  • Csound1 Level 7 Level 7 (32,245 points)
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    May 20, 2013 5:59 PM (in response to NatureGuy)

    1 question?

     

    Do they appear in the Sent folder on the Yahoo website? If not do they appear in any folder on the website (I have a Sent Messages folder on the site, it does not appear on the Mail client). And do you have another Imap account?

  • NatureGuy Level 1 Level 1 (0 points)
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    May 21, 2013 7:36 PM (in response to Csound1)

    The missing sent items do not appear in the Sent folder from Yahoo's web interface, or any other folder visible from the web interface.

     

    Another test tonight, send 10 emails to my work account, all 10 made it there, but only 9 show up in the Mail.app Sent Mailbox.  The one that didn't had an approximate 30s delay before the Mail Activity progress bar completed (woosh sound).  The same 9 show up in Yahoo's Web Interface.  (I'm serializing the message subjects to keep track)

     

    One new piece of data, though;  On another one of the emails, there was a long delay, typical of the lost ones, but this time an error message popped up.  I clicked "Try with selected server", and it went through fine.  This error message did not pop up on the missing sent item.  I'd much rather have an error message than a silent failure.

    Screen Shot 2013-05-21 at 9.12.16 PM.png

     

    So, to summarize, all 10 messages received, only 9 in Mail.app Sent folder, one of these 9 with a popup error, after which a retry was successful.

     

    The next test will be with a new gmail account.  Stay tuned...

  • Csound1 Level 7 Level 7 (32,245 points)
    Currently Being Moderated
    May 21, 2013 7:47 PM (in response to NatureGuy)

    NatureGuy wrote:

     

    The missing sent items do not appear in the Sent folder from Yahoo's web interface, or any other folder visible from the web interface.

     

    Another test tonight, send 10 emails to my work account, all 10 made it there, but only 9 show up in the Mail.app Sent Mailbox.  The one that didn't had an approximate 30s delay before the Mail Activity progress bar completed (woosh sound).  The same 9 show up in Yahoo's Web Interface.  (I'm serializing the message subjects to keep track)

     

    That is telling, the delay is symptomatic of a failure to connect to the sent folder on the server, 30 seconds is most likely the 'retry' timeout. The question is where did it go?

  • daithi101 Calculating status...
    Currently Being Moderated
    May 24, 2013 8:04 AM (in response to chrisaxe21)

    Hi All,

    Just add my "2 pence" i am having the same problem.

    using IMAP setup on Mail Version 5.3 (1283) on OSX 10.7.5 just realised, twice in the last two days that emails did not make it to my sneti items folder. the vast majoirty does when i test it . I checked with my ISP and they can see the log of the email being sent but no copy o nthe server. clearly it is set up correctly as has worked for years (or at least I havent noticed it!)  ...not using yahoo.

     

    clearly i have no option but to stop using mac mail ? or has anone found a solution yet ?

     

    Thanks

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