You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

delete wrong apple ID from the appstore login

when I try to update my apps on the ipad the box that pops up has the wrong apple ID in it and I can not change it no matter what I do. I have re set the info in the settings and when viewed there the info is correct. When I get into the app store I still get the wrong ID no matter what I do... anyone have any suggestions

iPad

Posted on May 25, 2011 6:10 AM

Reply
409 replies

Dec 11, 2013 2:37 PM in response to ThisisdannyVega

ThisisdannyVega ,

This is by far the best solution I've found. I work in a repair shop and we have to back data up before a restore. I was having customers returning because they are propted to enter the password for an Apple ID that wasn't theirs when updating apps. After confirming that the customer was logged into iTunes, iCloud , ect. with the correct Apple ID I just deleted the apps and redownloaded with their Apple ID. Problem solved!! I also deleted all apps from our iTunes to prevent future issues. Thank you!

Dec 11, 2013 3:27 PM in response to Chris CA

My issue is slightly different than the original issue posted, as I work with very large volumes of iPhones that need to be backed up. The apps were being backed up to iTunes. I didn't realize that those apps, even though free, would still be attached to the apple id that originally downloaded it. When I restored a different device, iTunes recognized that, let's say "facebook" was on the device. Instead of having the device redownload "facebook" using the correct apple id, it would restore the app backed up to computer, which was associated with the wrong apple id. The problem was when the customer was notified to update an app, they were propted to enter the password to a different apple id; the apple id that originally downloaded the app. In most cases the apple id seemed to be completely random. But deleting the app directly from the phone and redownloading using the correct apple id is the best solution that I've found.

Dec 11, 2013 3:34 PM in response to freddydrumbum

freddydrumbum wrote:


My issue is slightly different than the original issue posted, as I work with very large volumes of iPhones that need to be backed up. The apps were being backed up to iTunes


How were you transferring apps from customers phones to your computer? Did they give you their AppleID & Password? (which is needed to copy the apps to your computer)

A backup does not contain any apps. And to get the apps back onto the phone, your computer needs to be aurthorized for that AppleID.


When I restored a different device, iTunes recognized that, let's say "facebook" was on the device. Instead of having the device redownload "facebook" using the correct apple id, it would restore the app backed up to computer, which was associated with the wrong apple id.

So th eapps were most likely from a previous customer.

Gotcha.

Dec 12, 2013 1:48 PM in response to annfrombath

finally i found the solution...

install itunes software in ur pc

then login with ur new apple id ( with the same id as u r logged in2 ur iphone's itunes store)

download the apps from itunes store in2 ur pc itunes software which were asking for old apple id.

connect ur iphone to pc, then install via itunes software in2 ur iphone.

thats it..use ur updated apps...njoy !!!!

delete wrong apple ID from the appstore login

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.