delete wrong apple ID from the appstore login

when I try to update my apps on the ipad the box that pops up has the wrong apple ID in it and I can not change it no matter what I do. I have re set the info in the settings and when viewed there the info is correct. When I get into the app store I still get the wrong ID no matter what I do... anyone have any suggestions

iPad

Posted on May 25, 2011 6:10 AM

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409 replies

Nov 16, 2015 9:13 AM in response to gail from maine

ROFL Gail, did you consider that unless you remember the answers to the secret questions... you can only reset your password if the email address is still valid?


Also, the post may be old, but the problem still exists. It has obviously never been fixed.


Either way, there are no restrictions to "sticking with an old account". A customer is supposed to be free to change accounts as long as he is willing to lose past purchases. As a matter of fact... I believe Apple requires it if you move permanently to another country/AppleStore area.


A customer isn't supposed to get harassed by poor programming that keeps asking for an account that is not the one in the phone's Settings/iTunes/AppleID. Lame is lame. Defending lameness instead of giving a solution is pointless, and if you were an apple employee... then it would be gross incompetence.


And no I am not talking from ignorance, even if "that is how it works today". I am a software developer myself. If I designed and coded something that poorly thought out and then antagonized users that noticed the flaw instead of fixing ASAP... I'd get fired on the spot. But then, maybe that is why Apple has volunteers manning these forums instead of having an easy to find proper customer support department.


What I would suggest as a start is answering what people are asking for: HOW DO WE IDENTIFY EVERYTHING PRESENT IN AN iPHONE THAT IS USING AN APPLE ID DIFFERENT THAN WHAT IS IN "Settings/iTunes/AppleID". And then submit an iOS request for enhancement to provide an easy to use mechanism that is on the phone and is obvious enough that people can find it without coming to the forums.

Nov 16, 2015 9:15 AM in response to BrunoGenovese

If you want to make a suggestion to Apple do so here: Apple - Feedback


And again, your post makes no sense. Why would anyone create a new Apple ID and lose all of their past purchases when they can just change the one they have?


Also, it is very simple to find out which app is tied to the old ID. Update one app at a time. When one comes up with the password request to the old ID, delete it.


Finally, if you forget the answers to your Security Questions, and the Rescue email address (which is not the same as the Apple ID email address) is also no longer valid, then all you have to do is contact Apple Support to get them reset: ACCOUNT SECURITY CONTACT


GB

Mar 10, 2016 3:02 PM in response to gail from maine

I like using Apple products I have to say. So back off o the issue so maybe we can help someone else? It appears that some of my apps have been downloaded by a different Apple id. It must have been done in the past by someone else bc I didn't do it. So here is My question to you: how do I solve my real problem? How can you see in iTunes what Apple ID downloaded the app originally??


<Edited by Host>

Mar 10, 2016 2:30 PM in response to jofjacxpli

Well, first, I don't work for Apple. Everyone here unless specifically identified as a Community Specialist is a user just like you. We volunteer our time here, and the point I made was that your statement was patently false. "Wished someone had said it an hour ago"? Someone did....

And to answer the question which you now just asked, you find that out by going to iTunes on the computer you sync with, open the Apps view, click on My Apps, select an app, press CTL+I to "Get Info", click on the File tab, and it will show what Apple ID purchased the item.

GB

Apr 6, 2016 2:03 PM in response to annfrombath

For me I updated my apps individually through the iPhone. When I click the update button if it asks for the password for the old account I simply delete that app.


Once good advantage to doing this is I got rid of a bunch of apps I don't use anymore 🙂


Once I got rid of all the apps I had purchased under the old account, it no longer asked me for the old account password.

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delete wrong apple ID from the appstore login

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