iTunes forces update for never-installed app

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nym.null Author

Level 1

0 points

iTunes forces update for never-installed app

iPod Touch 4g / iTunes 10.2.2.12 / Windows Vista

iTunes today notified of 2 updates for apps in my library. One was legitimate = for an installed application.

The other app update is for an application I have never heard of, never used and certainly never installed on my iPod.

The app is not in my library and not on my iPod. Yet iTunes insists there is an update required under "My App Updates".

The same is also true for all of the apps offered by this developer - never installed, never used, not in my library.

app = G-Toolkit, ver 2.0; developer = Evolens Productions Ltd. I don't want this app or this 'update'.

Questions:

1. How do I remove this 'update' from my library wihtout installing the app?

2. How do I prevent getting updates for apps I've never installed and do not use and are not in my library?

3. How could this 'update' begin for something I've never installed or used and is not in my library?

[Thanks]

iPod touch, Windows Vista, iTunes 10.2.2.12

Posted on May 25, 2011 10:26 AM

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Answer 1

lllaass

Level 10

210,411 points

May 25, 2011 11:27 AM in response to nym.null

Have you tried going to the developer's site or contacting the developer?

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Answer 2

nym.null Author

Level 1

0 points

May 25, 2011 4:26 PM in response to lllaass

Thanks for your reply.

Maybe I should have posed the questions in reverse order. If we start with question 3, we see that this is an iTunes AppStore problem:

3. How could this 'update' begin for something I've never installed or used and is not in my library?

I've never even heard of "G-Toolkit, ver 2.0; developer = Evolens Productions Ltd." much less installed it on my iPod. Even if I had at some point installed their free app under a trial basis it is not in my library.

It is like some back-door APP-SPAM virus from iTunes that allowed the publisher to push an unwanted app directly to my library and then to my device. So, not to be difficult, but shouldn't Apple be doing something about this and the vendor activity?

With my email, my provider and I can filter for spam: how do you do that in iTunes/AppStore?

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Answer 3

nym.null Author

Level 1

0 points

May 27, 2011 2:23 PM in response to nym.null

Answering my own problem post, I have found the solution in the iPhone discussion forum here:

https://discussions.apple.com/thread/3077643

The offender is an app vendor named EVOLENS a.k.a. Zedsoft. They sneakily (i.e. gave no information or clue as to what they were doing**) renamed their 'GmailApp' as 'G-Toolkit'. If you processed the update, you would lose the app you thought you had and end up with another app that proposes to do more but, by all reviews todate, does nothing but cause problems.

**for the record, this is all they say [verbatim] in the product announcement for their "2.0" app version:

G-Toolkit is an all-in-on toolkit for G services.

What's New in Version 2.0

New user interface, more functionality.

No indication that this is really version 1.0 of a new app.

Quickfix: delete GmailApp from your device/iTunes. Use the built-in mail app for Google Mail.

Thanks to users Lawrence Finch, Betteboop57 .

Consider this thread closed.

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