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iMac 2011 27inch i7 screen flicker dark left side

I made this subject like this so people can easily find this thread and comment.


Exactly as it says, my iMac 2011 27inch i7 purchased in Feb this year,

about 2 weeks ago the screen started to flicker,

but now the bottom left side of the screen is darker than the rest of the screen, sometimes it will start to flicker again and then (when the room is quite) I hear a noise like a florescent bulb illuminating and the screen comes back to its correct even illumination for a while and then it can happen again any time.


I spoke to Apple today and of course they said bring it in and we will have a look at it and if it needs repair it could take upto 10days, which i don't like the idea of.




I know there are plenty of posts on this subject but i can't see any recent ones that can answer my 3 questions:-


1. Has anyone seen this problem this year ?


2. How long did Apple Store take to repair the fault ?


3. What was the actual failure, i'm guessing it would either be the display or the graphics card ?



Cheers..

Posted on May 26, 2011 11:05 AM

Reply
223 replies

Mar 10, 2012 12:45 AM in response to nicholasfromconfolens

Here are some photos inside the mysterious gray strip.


Unfortunately in my case SQUEEZING did not solve the problem. It is annoying because if I squeeze or especially bang it, it will "flick" to being correct for a few moments. But then it falls back to the dim state. It's easy to assume that something is simply loose. So I thought, can I get inside the **** LG LED unit??


Let's see! Notice the piece of scotch tape, which is pointless - rip it off.


Here are the six enormous images: http://postimage.org/gallery/toakbhq/


That site is very useful for posting large images. Click on an image, and click again for the enormous image where you can easily see individual pixels on the running mac screen, etc.



User uploaded file


Here is the mysterious black strip. Rip it off. Underneath is mysterious slots.

User uploaded file


What is inside the mysterious slots?


Unfortunately I do not know and couldn't find out, but it must have something to do with the backlights. I shoved every sort of tool inside all of the slots, I used a hammer and chisel and so on. (You can see the marks in the hires photo.) Unfortunately as I say I could only make it "flick" to the correct lighting -- I was unfortuantely not able to get a permanent fix by applying pressure.

User uploaded file

Note that WITHOUT disconnecting the four cables that connect the LED unit, you CAN carefuly edge out the LED unit, and, sit it on top of the frame - you can get your hands under all four sides at the same time. So the mac will still be running normally with the screen hanging out. A small point, don't forget to thread just the power cable on the back of the machine "not" through the elegant stand hole, so that it does not foul the stand when the machine is lying down. By the way in this photo you can clearly see the problem where half the screen is dim.


To be clear just unscrew the eight simple screws which stop the screen from tumbling out. Then lift out one edge of the screen. LOOK UNDERNEATH AT THE FOUR CABLES, to see how much play you have (you can only lift it a few inches. Then pull it towards you an inch, and then the other edge of the screen will slip out. Then you can lift all four edges and sit it on the iMac case like this.


User uploaded file


So I could not achieve anything other than a "blink" fix by squeezing or beating on the LED unit. Next I tried to remove the piece of metal that wraps around the screen. Notice you can see TWO screwholes on the relevant piece of metal here (one pointing left one right), there are two more at the top. I unscrewed them, but unfortunately, the piece of metal does not come off in any way I could get it to come off. (I don't know if it's due to adhesive or what - I used chisels, heavy pliers, roofing tools etc and it would not budge.)

User uploaded file


Continued ...

Mar 10, 2012 12:54 AM in response to nicholasfromconfolens

I think there's a limit of five images per post.


Finally in relation to what Nicholas said:


User uploaded file


Very large images ... http://postimage.org/gallery/toakbhq/


in the photo I am squeezing my thumb DOWN towards the floral tablecloth and fingers UP towards my thumb with as much force possible, I also used big pliers, clamps etc. And I tried all the way along.


I am pretty sure, this is just where Nicholas was able to apply pressure -- and in fact in his case totally fix the problem and save 1500 bucks.


I found that the "magic point" was EXACTLY where Nicholas describes it in his post above. I am sure this will help others in the future.


Unfortunately as I explain .. in my case whetever is loose would not go together: if I bang or squeeze it, it sometimes "flickers" back to perfect brightness, for a moment, but I can't get it to stay like that.


You have to assume it's nothing more than something being loose. And again very sadly as I explain in the previous with images, I was not able to get further in to the LG LED unit. Bad luck for me!


So unfortunately the machine is essentially a write-off. A great pity as it would have been good for at least another year, it's not even 2 years old. I find it depressing using an external monitor and then "half" of the main monitor, you feel like you are homeless or somerhing 🙂 So, bad news for me but great info for others with the problem, thanks Nicholas.


Hope this helps someone.

Mar 23, 2012 4:51 AM in response to John-Paul May

Just adding my name to the list of people suffering problems. I have a 2011 27 inch iMac (12.1) and am getting the intermittent flickering and random significant changes in the display's brightness. Full brightness is now consistently the same as the level I used to have it on which was approximately brightness set at 50%. I don't yet have problems with the left side of the screen, but it sounds as though these symptoms are a precurser. I'll need to work out whether my Uni break comes before my warranty expires to take it in for repair, or if I'll have to be without it during semester. 😟

Mar 23, 2012 1:59 PM in response to urmyuk1

Model Name: iMac

Model Identifier: iMac12,2

Processor Name: Intel Core i7

Processor Speed: 3.4 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 8 MB

Memory: 32 GB

Boot ROM Version: IM121.0047.B1F

SMC Version (system): 1.72f1

1GB GDDR5 AMD radeo 6970M


Great im having the sim Dim Flicker issue, its suddle but aggrivating during low light work... Kept waiting for the

updates to fix the Issue I guess apple wants us to be a little louder about this...

Mar 24, 2012 8:26 AM in response to DamenS

I have the same iMac and same problem DamenS is having. Apple Care said to take the iMac back to the Apple Store. I took my iMac to the university book store, where I purchased it, and the Mac Tech kept it for several days. He stated he never saw the flickering and brightness problem. So, the iMac is back at home and the flickering brightness problem continues. I am not able to make the problem happen, it is random. I plan to contact Apple Care again - not sure this situation will be resolved - I doubt this is software related.

Mar 24, 2012 3:25 PM in response to FFS48

If that's the case, get an ext FWHD. put a bootable backup/clone onto it, and ensure that it works like the original. Then, erase the HD and reinstall Lion and set it up with a generic user and password. Pass that info along to Apple. When the new machine arrives, follow the steps in Pondini's Setup New Mac guide, using the bootable backup/clone as the source. Once that's finished, the new machine should act exactly like your current one; hopefully, w/o the flicker issue.

Mar 31, 2012 10:54 AM in response to baltwo

Baltwo,


I sent my old computer in on Monday, had the new computer on Friday. I set up the new computer via Time Machine and it is exactly as the old computer was set up. Looking at the new computer, I realize that in addition to a screen flicker, my old computer's screen was darker than the new computer.


Apple treated me right by replacing the computer!

Apr 4, 2012 3:39 PM in response to celatino

I am having the same problem with my iMac 27"

Third of the left side of the screen dims after I turn it on. I believe it's an LD thing similar to what happens to laptops, but as you all have pointed out. Probably a connection issue in this case. Have an appointment to go to the Applestore on Friday. I have a time Machine backup and on the latest version of Lion 10.7.3. Anybody recommend a bootable backup over a time machine version?


Mark


Model Name: iMac

Model Identifier: iMac11,3

Processor Name: Intel Core i3

Processor Speed: 3.2 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache (per Core): 256 KB

L3 Cache: 4 MB

Memory: 8 GB

Processor Interconnect Speed: 5.86 GT/s

Boot ROM Version: IM112.0057.B01

SMC Version (system): 1.59f2

Serial Number (system): QP0470KDDNP

Hardware UUID: 30CE64A3-7D86-5E4C-A537-E47FB124D536

iMac 2011 27inch i7 screen flicker dark left side

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