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Is the iTunes Store down?

1237 Views 21 Replies Latest reply: Aug 9, 2012 7:17 AM by ksamb RSS
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celtdkey Calculating status...
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May 27, 2011 12:45 PM

I open iTunes, it almost immediately adds the Downloads item to the Store section in de side bar, it says I there are 24 iTunes downloads available in the status bar, it says "Checking for downloads" up in the toolbar and then finally, after a long time, I get an error message saying "We could not complete your iTunes Store request. The network connection was lost. There was an error in the iTunes Store. Please try again later." Is anybody else having this problem with the US iTunes Store?

iMac, Mac OS X (10.6.7)
  • Nu2AppleMacs Calculating status...
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    Jul 25, 2011 8:51 PM (in response to celtdkey)

    YES!  Did you figure this out? 

  • r333k Calculating status...
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    Jul 25, 2011 8:58 PM (in response to celtdkey)

    I'm having the issue as well.  I suspect it's an issue on the iTunes Store side.

  • DMBnhky19 Calculating status...
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    Jul 25, 2011 9:06 PM (in response to celtdkey)

    i'm having the same problem too. I can't access iTunes on my phone or computer....it has to be down

  • Mark Yamamoto2 Calculating status...
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    Jul 25, 2011 9:11 PM (in response to celtdkey)

    Yes. Same here. Trying to update apps and login fails. Have to wait till they re-boot the login system...

  • PrelateDetroit Calculating status...
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    Jul 25, 2011 9:24 PM (in response to celtdkey)

    I'm having this problem too. Has anyone heard anything from Apple?

  • AlmightyMega Calculating status...
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    Jul 25, 2011 9:28 PM (in response to celtdkey)

    Came here for same problem... trying to update 2 apps and will not acccept password in iPod nor iTunes program with errors of connection problem... no connection problems at all on 12MB cable. Always blaming the user instead of service.

    Glad some others have posted so I know it isn't the unit.

  • Nu2AppleMacs Level 1 Level 1 (0 points)
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    Jul 25, 2011 9:30 PM (in response to celtdkey)

    Super frustrating... Especially when a preorder is available!

  • phpjeff Calculating status...
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    Jul 25, 2011 9:35 PM (in response to celtdkey)

    Same here.

  • Mongu Calculating status...
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    Jul 25, 2011 9:37 PM (in response to celtdkey)

    I also have the same problem. I was in the process of downloading a rental movie from the itunes store. Now it is gone and I am not able to "check for available downloads" or even view my account. I did some research trying to figure out the problem. I cam across this old thread from 2007. Apparently they had many similar issues then. I ran through the "remedies" throughout the thread and none worked: proxies, networkinterfaces, modem reset, software update, keychain assitant, etc. None worked. Hopefully the iTunes Store is temporarily down at the moment. At this point I will wait. If anyone comes across a solution for this problem, or hears of a statement from apple concerning the issue...please post.

  • Mackobg Calculating status...
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    Jul 25, 2011 9:42 PM (in response to celtdkey)

    Yeah, ive got the same issue. i am trying to redeem an itunes gift card so that i can download Lion, but the redeem screen nor my account screen will load. The home page of iTunes loads, but i cant redeem my gift card.

  • oruphilip Calculating status...
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    Jul 25, 2011 9:42 PM (in response to celtdkey)

    yeah, same thing isn't working here either.

  • alex251 Level 1 Level 1 (0 points)
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    Jul 25, 2011 9:49 PM (in response to celtdkey)

    YES iTunes is down here in Orlando, FL 2. I wanted to watch a movie on one of my computer that is connected to my HDTV but when I tried to play it, it wanted me to authorize the computer but when I tried to I got the message..."We're sorry, We cannot complete your request on the iTunes Store at this time. Please try again later" I have been tiring for 2hrs now. Pluck this *****

  • runa99 Level 1 Level 1 (5 points)
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    Jul 25, 2011 9:50 PM (in response to celtdkey)

    Same here on my 3GS, for a moment I panicked thought something was wrong with my phone but when I opened iTunes on my laptop and encountered the same problem I knew something is up.

    Awhile back ago I had a similar problem and fixed it with changing my DNS servers. Now it doesn't work anymore, although they were two slightly different problems to begin with.

  • Nu2AppleMacs Level 1 Level 1 (0 points)
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    Jul 25, 2011 9:52 PM (in response to celtdkey)

    So this must be related to why my Apple TV couldn't find my computer earlier?

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