Previous 1 2 Next 26 Replies Latest reply: Mar 10, 2014 12:46 AM by PC-Mac.de
dsloan Level 1 Level 1 (0 points)

Mail will not launch.


iMac, Mac OS X (10.6.3)
  • Linc Davis Level 10 Level 10 (165,490 points)

    Launch the Console application and enter "Mail" (without the quotes) in the search box. Try to launch Mail again. Post any messages that appear.

  • dsloan Level 1 Level 1 (0 points)

    This is what I got...

     

    5/31/11 9:27:59 AM          Mail[723]          0x101186c58 got exception _reloadMessageIDsWithToDosCache failed (error 11: database disk image is malformed), current retries 2

    5/31/11 9:27:59 AM          Mail[723]          0x1011882a8 got exception _reloadMessageIDsWithToDosCache failed (error 11: database disk image is malformed), current retries 2

    5/31/11 9:27:59 AM          Mail[723]          0x1011d0e28 got exception _reloadMessageIDsWithToDosCache failed (error 11: database disk image is malformed), current retries 2

    5/31/11 9:28:00 AM          Mail[723]          0x114690ae8 got exception _reloadMessageIDsWithToDosCache failed (error 11: database disk image is malformed), current retries 1

    5/31/11 9:28:00 AM          Mail[723]          0x114690c98 got exception _reloadMessageIDsWithToDosCache failed (error 11: database disk image is malformed), current retries 1

    5/31/11 9:28:00 AM          Mail[723]          0x1011d10b8 got exception _reloadMessageIDsWithToDosCache failed (error 11: database disk image is malformed), current retries 1

    5/31/11 9:28:02 AM          Mail[723]          0x114690c98 got exception _reloadMessageIDsWithToDosCache failed (error 11: database disk image is malformed), current retries 0

    5/31/11 9:28:02 AM          Mail[723]          [+[Library executeBlock:isWriter:useTransaction:isPrivileged:]] Error 11 _reloadMessageIDsWithToDosCache failed

    5/31/11 9:28:02 AM          Mail[723]          0x1146a5048 got exception _reloadMessageIDsWithToDosCache failed (error 11: database disk image is malformed), current retries 0

    5/31/11 9:28:02 AM          Mail[723]          [+[Library executeBlock:isWriter:useTransaction:isPrivileged:]] Error 11 _reloadMessageIDsWithToDosCache failed

    5/31/11 9:28:02 AM          Mail[723]          0x1011d8e38 got exception _reloadMessageIDsWithToDosCache failed (error 11: database disk image is malformed), current retries 0

    5/31/11 9:28:02 AM          Mail[723]          [+[Library executeBlock:isWriter:useTransaction:isPrivileged:]] Error 11 _reloadMessageIDsWithToDosCache failed

  • Linc Davis Level 10 Level 10 (165,490 points)

    It's a corrupt SQLite database, but I don't know which one. Let's go for the easiest option first. Delete the file Library/Caches/com.apple.mail/Cache.db from your home folder and try again.

  • dsloan Level 1 Level 1 (0 points)

    Thanks...found the folder and the file. Deleted. Restarted. Mail still won't launch.

  • Linc Davis Level 10 Level 10 (165,490 points)

    In Console, navigate to ~/Library/Logs/CrashReporter and post the most recent Mail crash log.

  • dsloan Level 1 Level 1 (0 points)

    Doesn't appear to have a recent log...here is what I found at the bottom of the log...

     

    Thread 26:

    0   libSystem.B.dylib                       0x970ee2e6 semaphore_timedwait_signal_trap + 10

    1   libSystem.B.dylib                       0x971202af _pthread_cond_wait + 1244

    2   libSystem.B.dylib                       0x97121b33 pthread_cond_timedwait_relative_np + 47

    3   ...ple.CoreServices.CarbonCore          0x909d5d96 TSWaitOnConditionTimedRelative + 246

    4   ...ple.CoreServices.CarbonCore          0x909f6b00 MPWaitOnQueue + 208

    5   com.apple.DesktopServices               0x915c7899 TPropertyTask::PropertyTaskProc(void*) + 105

    6   ...ple.CoreServices.CarbonCore          0x909f5057 PrivateMPEntryPoint + 56

    7   libSystem.B.dylib                       0x9711f155 _pthread_start + 321

    8   libSystem.B.dylib                       0x9711f012 thread_start + 34

     

     

    Thread 27:

    0   libSystem.B.dylib                       0x970ee2e6 semaphore_timedwait_signal_trap + 10

    1   libSystem.B.dylib                       0x971202af _pthread_cond_wait + 1244

    2   libSystem.B.dylib                       0x97121b33 pthread_cond_timedwait_relative_np + 47

    3   ...ple.CoreServices.CarbonCore          0x909d5d96 TSWaitOnConditionTimedRelative + 246

    4   ...ple.CoreServices.CarbonCore          0x909f6b00 MPWaitOnQueue + 208

    5   com.apple.DesktopServices               0x915c7899 TPropertyTask::PropertyTaskProc(void*) + 105

    6   ...ple.CoreServices.CarbonCore          0x909f5057 PrivateMPEntryPoint + 56

    7   libSystem.B.dylib                       0x9711f155 _pthread_start + 321

    8   libSystem.B.dylib                       0x9711f012 thread_start + 34

     

     

    Thread 0 crashed with X86 Thread State (32-bit):

      eax: 0x00000000  ebx: 0x923c250a  ecx: 0x00000001  edx: 0xa02a61a0

      edi: 0x00000001  esi: 0x00000000  ebp: 0xbfffea08  esp: 0xbfffe9f0

       ss: 0x0000001f  efl: 0x00010246  eip: 0x923c2524   cs: 0x00000017

       ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037

      cr2: 0x00000005

     

     

    Binary Images:

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      0x690000 -   0x692fff  com.apple.ExceptionHandling 1.5 (10) /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHand ling

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    0x1596e000 - 0x1596effd  liblangid.dylib ??? (???) <4310e568d617f1ce7178266630e1b71a> /usr/lib/liblangid.dylib

    0x17769000 - 0x177bcfe7  com.apple.AppleProResDecoder 2.0 (223) /System/Library/QuickTime/AppleProResDecoder.component/Contents/MacOS/AppleProR esDecoder

    0x17858000 - 0x178a6fe3  com.apple.AppleVAFramework 4.1.16 (4.1.16) /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA

    0x1790c000 - 0x1790ffff  com.apple.audio.AudioIPCPlugIn 1.0.6 (1.0.6) <63c9ef8da77eb8768e03991ec0e413fd> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn

    0x17917000 - 0x17918ff3  ATSHI.dylib ??? (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib

    0x17caa000 - 0x17ccafff  com.apple.Mail.Syncer 3.6 (935.3) <d1a9e4d8b8a9a4a9a2deca443d42d08a> /System/Library/Frameworks/Message.framework/Versions/B/Resources/Syncer.syncsc hema/Contents/MacOS/Syncer

    0x17cde000 - 0x17cf1fff  com.apple.syncservices.syncservicesui 4.2 (389.17) <c00f2d6abc43047900e025c3d525fb45> /System/Library/PrivateFrameworks/SyncServicesUI.framework/Versions/A/SyncServi cesUI

    0x17fc9000 - 0x1814efe3  GLEngine ??? (???) <3bd4729832411ff31de5bb9d97e3718d> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine

    0x18223000 - 0x18228fff  com.apple.audio.AppleHDAHALPlugIn 1.6.8 (1.6.8a3) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn

    0x18800000 - 0x18adeff1  com.apple.ATIRadeonX2000GLDriver 1.5.44 (5.4.4) <aeb5e93202779fb8e0f5da88291ce9f6> /System/Library/Extensions/ATIRadeonX2000GLDriver.bundle/Contents/MacOS/ATIRade onX2000GLDriver

    0x1a440000 - 0x1a4a5fef  com.apple.AppleVAH264HW.component 1.0 (1.0) <f6bca4c02af7d34f5131dacdd4fa6e41> /System/Library/QuickTime/AppleVAH264HW.component/Contents/MacOS/AppleVAH264HW

    0x70000000 - 0x700e6ff2  com.apple.audio.units.Components 1.5.2 (1.5.2) /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio

    0x8fe00000 - 0x8fe2db43  dyld 97.1 (???) <100d362e03410f181a34e04e94189ae5> /usr/lib/dyld

    0x90003000 - 0x90003ffd  com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

    0x90004000 - 0x90802fef  com.apple.AppKit 6.5.7 (949.46) <a80f8cb62f6bdcb3bed3c8675d55881d> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

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    0x909ac000 - 0x90c86ff3  com.apple.CoreServices.CarbonCore 786.11 (786.13) <9e2d85d52e5e2951aa4dd53c48ccc52f> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore

    0x90c87000 - 0x90d68fff  com.apple.syncservices 3.2 (389.17) <baa8467fb9c7ded4bbcccc864d24d327> /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices

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    0x90da9000 - 0x90ddaffb  com.apple.quartzfilters 1.5.0 (1.5.0) <22581f8fe9dd2cb261f97a897407ec3e> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters

    0x90ddb000 - 0x90e08feb  libvDSP.dylib ??? (???) <b232c018ddd040ec4e2c2af632dd497f> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib

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    0x91e54000 - 0x91e58ffd  com.apple.AOSNotification 1.0.0 (68.13) <d2a1f7c6e054d7451b17c7301e4dadd5> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication

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    0x91f63000 - 0x91f8efe7  libauto.dylib ??? (???) <42d8422dc23a18071869fdf7b5d8fab5> /usr/lib/libauto.dylib

    0x91f8f000 - 0x91fd0fe7  libRIP.A.dylib ??? (???) <69bd09fcd8d8b235cee7a405290d6818> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib

    0x91fd1000 - 0x9202effb  libstdc++.6.dylib ??? (???) <04b812dcec670daa8b7d2852ab14be60> /usr/lib/libstdc++.6.dylib

    0x9202f000 - 0x920acfeb  com.apple.audio.CoreAudio 3.1.2 (3.1.2) <5a4e6329f8dbca5dcd70924525afd24a> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

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  • Linc Davis Level 10 Level 10 (165,490 points)

    That doesn't help. Rather than continuing with a long rigmarole that may never get anywhere, I suggest you make a fresh start with your Mail setup. Move the folder Library/Mail and the file Library/Preferences/com.apple.mail.plist in your home folder to your Desktop. Launch Mail and set it up as if for the first time. You should then be able to import your old mailboxes (File > Import Mailboxes...) or restore the messages from Time Machine, if you use it. It will take some work, but I don't know of an easier way. Back up everything before you start.

  • dsloan Level 1 Level 1 (0 points)

    Thanks much. Got it running okay now.

  • Clutha Level 1 Level 1 (15 points)

    Had the same problem with my Mail yesterday.

    Could it have been from mail containing .doc or .exl files?

     

    I have now got it going as advised, for which I too am very gratefull

     

     

    What do I do with the folders moved to desktop?

     

    Thanks again.

     

    PS I'm on 10.4 Tiger

  • Linc Davis Level 10 Level 10 (165,490 points)

    Once you've imported the messages, you can delete the old files.

  • CapWinkie Level 1 Level 1 (0 points)

    I used the Migration Assistant to move my complete system from my Macbook Pro to my iMac. All applications worked except my mail app. It would indicate failure to launch each time I tried. I threw it away and downloaded a new mail app from my Install disk (10.4). Now when I try to launch mail I get a dialogue box that says "You cannot use this version of the application Mail.app with this version of Mac OS X." Software update indicates everything is up-to-date. Any ideas?

  • Linc Davis Level 10 Level 10 (165,490 points)

    Your problem is not related to the OP's. I suggest you post your question in the 10.4 (Tiger) area.

  • thetoptomato Level 1 Level 1 (0 points)

    Woo Hoo! and YAY! This works. I'm watching my mailboxes load up as I type. Tedious, but working. Easy fix, really. Thanks, Linc!

  • ..:: Tiger ::.. Level 1 Level 1 (35 points)

    I was having the same problem. I moved the Mail folder to my desktop, and the pref file as well. What option should I use for the mail import? Import from Mac Mail or the .mbox, or is it the same?

     

    Thanks in advance for you reply!

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