You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Lost Password to iPhone Backup

Actually, I don't recall ever setting one. Now however, I have a new phone and cannot restore it from the backup, as there it prompts me for a password I don't have! I tried all the ones I've used for my iPhone and pretty much every other one of which I can think, all to no avail. I need the data in the back up. But I can't get to it. I've already tried the keychain route to no avail. Does anyone have any suggestions? I have a MacBook Pro running Mac OSX 10.6.7 and iTunes 10.2.2. The iPhone is an iPhone 4.

iPhone 4

Posted on May 31, 2011 9:28 PM

Reply
Question marked as Top-ranking reply

Posted on May 3, 2018 4:29 PM

Lawrence Finch wrote:


m-zreik wrote:


I lost backup password. But I dont remember that i put any password . is their any solution to get back my backup??

Start guessing. You entered it, twice, possibly years ago. It never changes. You get unlimited guesses. to speed up the process uncheck "Encrypt Backup" and you will be prompted immediately. If you are like most people you reused a password, probably related to your iPhone or your Apple ID. If you have a company MS Exchange account on your phone it might have been a company email or domain password, and on rare occasion, it was actually entered by your system administrator.


To jog your memory, I have created a list of passwords that users in this thread have discovered when they guessed the right one:


  • First iTunes account password (40 different users)
  • Old iTunes account password, but not the oldest one
  • Password used for almost all accounts (3 different users)
  • All digit Password created a long time ago
  • Computer/laptop login password (4 users)
  • Laptop password (2 users)
  • Computer password (4 users)
  • Email password (3 users)
  • iTunes with no capital letters
  • Password not used anywhere else
  • All numeric used in the past
  • Password for old gaming site
  • PC password (5 users)
  • “iphonelogin”
  • work computer password
  • Current app store password (2 users)
  • Paypal account password
  • iPad unlock passcode
  • Strongest variation of the base password I have ever used
  • Old password
  • Old work password
  • Macbook password (2 users)
  • Restriction passcode
  • Gmail password (2 users)
  • Current Apple ID password (2 users)
  • Apple MobileMe password
  • Apple ID password, but all lower case (8 users)
  • Apple ID password, first one ever used, but all lower case (2 users)
  • iPhone passcode when corporate profile was installed
  • Passcode for a website
  • iPhone screen unlock passcode (9 users)
  • iPhone unlock passcode at the time the first backup was made (3 users)
  • First password for work computer
  • Old password used over 2 years ago (2 users)
  • Previous owner’s iTunes password
  • Current laptop password
  • Wireless network password
  • Electric bill and Skype password
  • icloud password, all lower case
  • Windows login for very old laptop
  • iMac password (3 users)
  • First iPhone 4 digit passcode
  • iTunes password from last year
  • 4 year old password
  • iTunes password (current) (3 users)
  • Old PC password
  • Password for “Good” application
  • Password used for everything+1234
  • 1234 (4 users)
  • 12345 (2 users)
  • 0000
  • Password I use for everything else (2 users)
  • One of my husband’s passwords
  • Some old non-Apple product password
  • Screen passcode of the first iPhone that was backed up (2 users)
  • Old password with different case on first letter
  • “password” (2 users)
  • Windows Administrator password (2 users)
  • Original Windows Administrator password
  • Mackbook administrator password
  • “iphone”+4 digit unlock code
  • Voicemail password
  • asd
  • “herpderp”
  • “darwin” (first name from credit card account)
  • First name, all lower case
  • Ms Exchange account password
  • Facebook password
  • Browser password
  • Network admin password

Nice list, Lawrence! My god, I can't believe this issue is continuing. ITunes needs to warn people about the implications of entering a password for a backup. If it said "This password will be used automatically without prompting for all future backups. Please record it in a safeplace" then people wouldn't continue making the same mistake they've been making since this thread started 7 years ago.


Yes, I've suggested it at Product Feedback - Apple. If all the people here reporting problems did too then it would be fixed.

1,060 replies

Dec 2, 2012 11:26 PM in response to buckeye89

ANSWER (well... that worked for me)


First and foremost. If your iPhone or iPod is LOCKED nothing you do in iTunes will work. So, before you try and change or test passwords make sure your phone is unlocked.


Then try the default Apple passwords: 1234 or 0000


I had actually set my password, but couldnt get it to re-set because the phone was locked. Unlocking it and re-entering the password solved all of my issues. This suggestion was made very deep in this thread.


Personally Apple....as a software vet of 23 years I think you totally screwed the pooch on this one. The "Forgot Password" ability needs to be added OR... you really must allow a full reset of the phone to work and re-set this to a null password. The UI and workflow for this is dumb. People shouldnt have to fight with this. Especially on Windows.... you know, that crappy operating system that 90% of the world uses...??


Thanks to the community for the help. Had I not found this trick I would have never been able to get this to work. So I thought I would re-share it back at the top in hopes it helps someone else.

Dec 5, 2012 10:15 AM in response to buckeye89

I do realize that Apple clearly stated here: http://support.apple.com/kb/HT4946

that it is impossible to recover the encrypted password nor data.


"Warning: If you encrypt an iPhone backup in iTunes and then forget your password, you will not be able to restore from backup and your data will be unrecoverable."


However I still this this is quite a large problem, as so many people are becoming overly frustrated at their lost data. Apple seriously needs to get off their lazy behinds, and look into an alternative for this.

I am also struggling with the same problem the majority is here, there should at least be an option to create a new backup, with perhaps a separate password, or no password. (For those who are still in possession of the data, and are backing up with an unknown encryption.)
For those who are still unable to recover their data, keep the backup. Perhaps one day in the future, Apple will solve finally solve this extremely irritating, time wasting, and comtemptible crisis for us, and award us for our meaningless endeavor.


[ Seriously Apple, it's been long over a YEAR since this problem started. ]


P.S. Excuse my ranting, I believe the majority of you can understand my frustration at this point.

Dec 6, 2012 6:16 AM in response to buckeye89

There might be a way! In iTune, instead of backing up your iphone to local hard disk, try backup to iCloud. There is no separate password to iCloud, except maybe the password to your Apple ID. So, after backing up the data to icloud, you can wipe your iPhone clean before restoring your backup from iCloud.


However, there is a maximum storage of 5GB on iCloud, unless you pay to purchase more space. Good thing is that there are different ways to get around this restriction:

1. Don't select backup your photos, videos to iCloud. Sync your iPhone and copy your stuff to iPhoto.

2. Don't select backup your music to iCloud. Sync them to your iTunes.

3. Go through the list of apps under iCloud storage management (you can do that under iCloud in your iphone). Turn off backup to icloud for those apps that you do not need, especially those large ones. Of course, leave those essential ones such as whatsapp and iBook turned on.


For me, I have reduced the storage to less than 1 GB.


The above should work, including the case when you choose your backup password, you have not click to select storing the password to the keychain access utility. This is actually my case when I first input the password more than a year ago.


I haven't try this yet as I am still waiting for my new iPhone 5. If you find this works, please share.

Dec 11, 2012 1:28 AM in response to Benjuano

SOLVED?!?! How?!


My problem was solved by entering my Apple user password in lower case. However, this was tried on numerous occassions as part of the "try every password I have ever used solution" as listed deep in this thread.


My guess - is that I may have done it with the phone unlocked as per Rittic above. Easy way to tell is to wipe my phone and do it again. However, I can't afford it to go wrong.


I cannot say for 100% that I never set a password in the past. What I can say with absolute certainty is, THE PASSWORD WAS UNCHECKED at the time I did the backup. Hope it helps........

Dec 26, 2012 9:03 PM in response to buckeye89

I, too, recently got a new iPhone (5), plugged it in to my laptop to restore all my backed up data from my previous iPhone, and received the message about a password. I entered my AppleID password, the passcode from my iPhone, and anything else I could think of...nothing worked. I remembered nothing about a password for backup or restoring a backup--because I had never set one. I came to these posts and started running through each suggestion, but nothing worked. I finally closed iTunes while my phone was still plugged in to my computer. I reopened iTunes expecting to see the same "Welcome to your new iPhone!" page to start all over again. For some reason, iTunes opened on the new phone registration page, and after I registered my phone, it started the backup. As with most things in Apple-land, I have no idea why this transpired. Hope this helps someone else.

Jan 2, 2013 1:05 PM in response to buckeye89

Something bizzare happened today


For some sick reason my 4 digit lock code was not working


The screen / touch interface was putting in a 1 instead of 7. Needlessto say my Phone was wiped and I could only restore from a backup.


None of my normal passwords worked and I got the same massage. I did not recall setting a password either.


I rarely use itunes on the PC and noticed my apple ID was not currently logged in. Once I logged it in the restore worked. I did try entering the apple ID password prior with no luck. I would assume you would get two different messages. maybe when your not logged in it wants some other password, maybe the one from the original comouter you set it up on? I have no idea but just logging in gave me access.

Jan 21, 2013 10:13 AM in response to buckeye89

Hello all,


I also struggled with this problem for the last...few hours.


Want to share Trenzalore solution which works for me!


Connect new device

tick "Encrypt iPhone backup" change password and set new one.

It works!!


Wish you all good luck!



trenzalore


I may have found a solution to this, as it has worked for me already.



My problem was similar to this; I had restored my phone to an old point just to see what it was like and when I tried to restore it back to my most recent one it asked for a password. I put in any it could possibly be to no avail. On the summary page on itunes, I went down to the back up section and saw the "Encrypt iPhone backup" part was unchecked, so I checked it and entered a new password. I went to restore it and when asked for the password, I simply put in the password I just set it as and it worked. From my observation everything is back exactly how it was.


I hope this helps anyone with this problem.

Jan 21, 2013 3:56 PM in response to hojo216

We both had iPhone 3gs' here with iOS 5.

Had all our passwords on them. We bought iPhone 5's

with iOS 6.0.2 and wanted to do a sync to port everything

over. We found it turned into an "either or" situation

- repeatedly and immediately.

When all passwords ported properly we lost Siri completely.

When we tried again without passwords we got Siri back.

So it was either have Siri available or the passwords available

not both. We wrote down the many many passwords (necessary

in today's world) in a book and restored with Siri minus

all our passwords. The fact we did this repeatedly on two

iPhone 5's between two iPhone 3gs' indicates that Apple techs are

smart but sometimes they are very absent minded and stupid.


To remind again... They still haven't made the Appstore compatible

with iPhone 3gs. The back button in the App Info section worked for

awhile then they did an OS update to supposedly fix - it disappeared again.

Lost Password to iPhone Backup

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.