Currently Being ModeratedJan 26, 2014 5:08 PM (in response to buckeye89)
Try using your wifi password set for your router.
Or the password you use to log in to your mac.
The only way out is to think of each and every password you have used in your life for your accounts, devices. Try thinking close to the time you bought your iphone. Were you obsessed with some song, book or band then that you could have set.
Go to your Keychain access and try all the passwords that it has saved.
Apple has messed up this one bad
Currently Being ModeratedJan 26, 2014 5:42 PM (in response to shruthifrommind)
Thanks for your thoughts (and to all others who responded). Problem is resolved now, "Find iphone" unchecked on the phone, and yes tried every password I ever used on my laptop and the one that worked was my logon to the laptop when I bootup worked. I know I never used that for anything to do with the iphone so it's some sort of default I guess, who knows... Perhaps my success will help someone else!
Currently Being ModeratedJan 28, 2014 11:20 PM (in response to Roeetha)
I just got mine to work.
Unfortunately it seems to be different for everybody's situation, but this worked for me. I followed the suggestion posted on here to simply click "Encrypt backup w/password" and set a new password, and then restore from the desired backup using the newly made password, however this did not work at first. This password has a capital letter in it, so I attempted to use the same password without a capital letter and it worked. Apparently it's not case-sensitive.
I'm really disappointed that this hasn't been officially resolved yet.
Currently Being ModeratedFeb 1, 2014 12:07 AM (in response to buckeye89)
I had my iPhone stolen and finally got a new one today. I was having the same issue, as I thought that the iPhone password would be the same as the Apple ID password, but that was not the case. I have had to change my iTunes password several times for various reasons and did not remember the original one I used which turned out to be the iPhone password that was needed.
So, voila, it's working again. Now I will have to go and reset that password to the same one as the current Apple ID so I don't waste an hour next time trying to remember it. Thanks everyone.
Currently Being ModeratedFeb 19, 2014 12:43 PM (in response to buckeye89)
I've just received a new 5C from work, as the wireless on my 4S packed up. I was therefore unable to back up the phone via ICloud (whatever that is).
I managed to back my old phone up onto Itunes easily enough, but was then unable to restore my new phone from the backup, due to the password request ??? Tried all of my existing Itunes passwords etc and everything else I could think of, with no luck.
After several frustating hours I've worked out that the password which was required was the original passcode lock (the one I set up to unlock the phone during the initial set-up when it was brand new).
My phone has to have the passcode changed at regular intervals and luckily enough I always use six consecutive numbers on the keypad, so after wracking my brains I eventually managed to back track and work it out.
You need the original code that you set up and used to unlock the handset when then phone was brand new, GOOD LUCK.
Currently Being ModeratedFeb 20, 2014 4:51 PM (in response to buckeye89)
The fact that you can't just create a different backup file, with a different password... Is possibly the dumbest thing I have ever seen Apple do.
I love my phone. Luckily, I still have it. It works GREAT.
I always write my passwords down, but I must have stupidly lost it... That is legitimately my fault...
Except, I thought I was encrypting my BACKUP file, not my PHONE.
Unfortunately, no matter which computer I plug it into, the phone itself now requires the encryption password in order to back it up and/or restore it from said backups.
I use one password, one time, and now I can no longer manually back my $800 machine up to my computer or any computer, permanently...
If my phone can NEVER BE BACKED UP AGAIN manually... you'd think that would be in the text in the alerts... They shouldn't call it encrypted BACKUP if it also affects the PHONE and hardware permanently.
So now, the best I can do is iCloud restore... which means this machine I paid boat loads of money for will be a huge pain to use for months while I slowly and painstakingly plug in the 100s of passwords I need in order to use it for business... The fact that there's 250k plus people that have viewed this, and 250 plus that have weighed in tells me I'm not only one that is ready to punch through my computer screen. At least I've got that going for me...
Currently Being ModeratedFeb 23, 2014 10:34 AM (in response to TuckerR)
Hello All ...
I was initially frustrated with this as well. However I began to wonder which password it was actualy asking me for. After a process of elimination I worked out that it is asking for your adminstarators password, specifically the password that you set and get asked for when you update software for example, or if you want to update ssytem settings etc. It's not asking for an "iPhone" or "me.com" password.
Hope that helps and saves you all pulling your hair out! :-)
Currently Being ModeratedFeb 23, 2014 10:37 AM (in response to Columkil)
That worked for you simply because you used the same password for two different processes. Your admin password and your encrypted iTunes backup password do not have to be the same.
There is no guarantee that the 'admin password' will work for other people, unless they also set the same password for both services. I'm glad it worked for you, but it's important to understand why it worked in this case.