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Apple TV - Netflix Streaming issue

I am having problems streaming Netflix on my Apple TV2 since Monday. I had the problem on Sat. night and later on Sunday I updated the software as there was a message about an update and then was able to watch a movie on Sunday night. However the problem reocurred on Monday and since then not gone away. Is anyone else facing a similar situation? and better still does anyone have a solution to this problem? Apple TV support any help would be appreciated. Thanks

AppleTV 2

Posted on Jun 1, 2011 6:29 AM

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191 replies

Dec 16, 2011 5:33 AM in response to iiisis

iiisis


I connected my ATV back up and checked the DNS settings but they already matched my Airport Extreme settings. I went ahead and entered it again manually but it seemed redundent. While I was there I also did the 4.4.4 firmware update which was not very big, I think 385mb and it never told you what the update was for.


Fired up Netflix and it worked the way it's suppose to, but like I said before, we need to give it a few more uses to see if its really fixed. Keeping fingers crossed here as well. Maybe the mstery update fixes the Netflix issue or maybe it just adds some more Apple tracking software. 😉

Dec 31, 2011 9:17 AM in response to Satchmo

I had an experience yesterday during the mid-afternoon, ATV download worked great. However, in the evening, it stopped about every two chapters during a movie. When it takes twice as long to watch a movie as it should and customers are limited to watching within 24 hours after start, Apple needs to correct the problem.

Jan 21, 2012 5:20 PM in response to OzziesMAC

Settings>general>network>configure WiFi>pick your wifi network name, enter your

Network password, once you connect you will see a screen with

2 options, done or configure TCP/IP , pick configure TCP/IP you will need your router

info, IP address of router EXAMPLE : 192.168.0.1 subnet mask : 255.255.255.0

You will also need the DNS server ip and you will need a ip address that is not

In use for your ATV Example : 192.168.0.20


To get the above info, go into your router. If you have a windows pc

Going to the DOS prompt from the RUN by typing in CMD and enter

Will get you to a window that is CLI based, then type in ipconfig/all

Then hit enter this will give you all the info also that you would

Get from the router

Oct 1, 2012 12:20 PM in response to OzziesMAC

"I wish he superdiver could elaborate on what this change was, since saying a change was made and it now works does not really help anyone. I also think a wait and see attitude would be in order as well to make sure that this change did in fact fix the issue. I can get mine to work for a few movies before it goes back into error mode for Netflix."


Sorry, i wasnt told exactly what the tech did over the phone line to my modem.... but it "works" now...although, not to my satisfaction. On many of the show I watch I get about 3-5 minutes of the show without any stopage due to buffering, but then it stops ever 10 seconds or so. I dont have this problem with any other device in the house.


I have a 5meg download (or what ever that designation is) and my setting is on the lowest quality on netflix. I am getting fiber installed in the next month or so so hopefully if its just a bottle neck problem that will take care of it... we shall see... I think its a ATV and router communication problem from what I have been reading on many differnt forums...but dont really know...


I was hoping to bypass the problem by airplaying netflix from my phone or computer to ATV but i cant airplay netflix for some reason....

Oct 1, 2012 12:21 PM in response to Satchmo

"t would interesting if you took your ATV to the home of someone who has one working successfully with Netflix to replace his with yours, and see if it works. Technology can be an incredible frustration."


I did take it to my neighbors house who has the same download speed as I did and it didnt work there either... since they worked their magic on the modem it kinda works, as discribed above in my last post...

Oct 1, 2012 1:06 PM in response to superdiver

Well Old Post, I have posted about this before, It's still an issue and i do not think apple is posting any fixes. There have been how many updates and not one had a netflix patch.


With my internet connection i can Stream from my PS3, Xbox 360,Pc with perfect clarity and from my iphone and Ipad perfectly but from the Apple TV 2 blocky and horrible quality.


My Apple TV is also wired on a 350MHz CAT5e cable on a Gigabit switch, tried swapping cables, HDMI and the gammit. Same setup for all other devices and they hit High/HD within 1 min of play.


On average on the Ps3 i have 3-5Mb downloading, for the same movie the Apple Tv never goes past 2Mb. Apple bought movies and Trailers are at 5Mb. Only the netflix under performs.

Oct 1, 2012 1:33 PM in response to superdiver

Well this has been off an on and i think if they "wanted" to fix it it would have been done. There are many theories some include.


1. Maybe apple devices are Throttled by netflix !

2. Bad Netflix Apple TV app on the device.


Me personally i think it's a bad app (my 2 cents). If all my other devices play fine and if i launch the app on my iPad and then use mirroring to my TV it plays fine, this cannot be an issue with the connection like apple says since the iPad streams fine.


For now i am sorry for those who don't have an alternate device. It's worth every penny just not the best for netflix. The Airplay is preety sweet.

Apple TV - Netflix Streaming issue

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