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HDCP Content System Requirements?

Little did I know, this is apparently a typical story. I bought my first TV episode from iTunes to play on my 11" MacBook Air, connected to my 20" Cinema Display, and received this message when I attempted to play the video:


The selected movie won't play on your display.

This movie can be played only on displays that support HDCP (High-bandwidth Digital Content Protection).


I looked into it:


OK, what does this mean? (from http://support.apple.com/kb/HT3382#8):


7. What is HDCP?

HDCP (High-bandwidth Digital Content Protection) is a form of digital copy protection that requires compatibility between a source—such as your computer and video adapter if present—and a receiver, such as a high-definition television. If any of these devices or cabling do not support HDCP, your content may not play, may present a warning message, or may play back at a lower resolution than expected. An example of content that supports HDCP is an HD movie on the iTunes Store. Note: For information about whether your cabling, receiver, or television supports HDCP, refer to the manufacturer of the device.



8. Does the Apple Mini DisplayPort adapter support HDCP?

Apple Mini DisplayPort adapters that offer digital connections—such as the Apple Mini DisplayPort to Dual-Link DVI adapter and the Apple Mini DisplayPort to DVI adapter—support HDCP content. Apple Mini DisplayPort adapters that offer analog connections—such as the Apple Mini DisplayPort to VGA adapter—do not support HDCP content.


  • Ok, that's not the problem; I have an Apple Mini DisplayPort to DVI adapter, it supports HDCP content, and such adapters are for connecting monitors, not TVs.
  • Two versions of the movie were downloaded, an .m4v and an (HD).m4v. Neither plays in iTunes (same message).
  • I opened both with QuickTime. The non-HD movie played on my 20" but the HD did not.
  • That doesn't sound like content protection to me, at least for the non-HD movie.
  • Nothing during my purchase indicated system requirements for playing HDCP vids (if there is somewhere in the bowels of the iTunes store, it is not apparent, nor did I dig for it; I just bought a TV show);


My issues / questions:


  • Only after digging on the forums did I find out that my Cinema Display would not play HDCP vids.
  • There is nothing at all in the above Apple support article to indicate that HDCP vids cannot be played on a 20" Cinema Display. In fact, by any reasonable interpretation, Question No. 8 would indicate that all is hunky dory with HDCP and you're good to go. Question No. 7 is ambiguous, but only in retrospect (after perusing the forum).
  • Is a non-HD .m4v an HDCP vid?
  • Why does QuickTime play the non-HD movie, but iTunes doesn't?
  • Where in the iTunes store (pre-purchase) are there system requirements for playing HDCP videos?
  • This irritates the living kwap out of me – I bought a new Mac so I could play HD videos. Yes, I now know that this has been an issue on-and-off on the forum since 2004, but until an hour ago it news to me. What this means to me is that Apple has had since 2004 to figure out either how to allow their monitors to play HDCP content, or has had since the iTunes Store offered video content to clearly inform potential purchasers that if they don't have an HDCP-compatible device (and how to tell), the video won't play. Oh, and the above support article was last modified on March 15, 2011 (yes, I sent feedback to Apple).


If you're inclined to offer an answer to the 3 questions above, I'd be grateful. Don't worry about responding to my venting, that's just frustration.

Posted on Jun 12, 2011 12:55 AM

Reply
60 replies

Jan 2, 2015 12:57 PM in response to Tobeithemist

I don't play my iTunes movies very often on my Mac so I don't know how long the problem may have been in existence. However, my (our) issue is now occurring and I am receiving the error message,


"This movie can be played only on displays that support HDCP (High-bandwidth Digital Content Protection)."


I have tried every solution that I am able to on my Mac, unsuccessfully. Before I contact support I thought I would make a post to see if anyone has a newer or more novel solution I can try.


OS X Yosemite

Version 10.10.1

iMac (21.5-inch, Late 2012)

3.1 GHz Intel Core i7

16 GB 1600 MHz DDR3

NVIDIA GeForce GT 650M 512 MB


Regardez,

Jan 13, 2015 11:15 AM in response to JT141

After several sessions with Apple Support we isolated the problem. I use the Microsoft Remote Desktop to communicate with a Windows run laptop in my home office from my Macs. The program is not downloaded from Apple apps (The only one for Mac to Win comms *****.) but from Microsoft's Support site. The fapp could have become corrupted but, more likely, had been superseded by an update but I do not believe I would have received a notice from Microsoft.


In either case, I deleted the app and two helper files in the Library and the movies finally were playable without an error on the Mac. Please note that we had previously trashed the app with no joy and succeeded only after we trashed it again but with the two files in the Library. I downloaded the app from Microsoft, performed a clean install and everything is working perfectly.


My suggestion is that if you have any app that shares another screen or monitor somewhere then you may wish to uninstall it and reinstall a clean copy.


This is, obviously, only a limited solution for this error.

Jan 17, 2015 7:28 PM in response to Mr. Mellow

I am having the same problem. And I don't care what the reason is. And I'm NOT curious about exploring technologies and cables and ******** to figure it out. I rent a movie from iTunes and I expect it to play. You can take your digital rights protection and stick it up your ***. I purchased this film and fare and square and I expect it play.

Period.

Feb 19, 2015 9:35 PM in response to ollie_86

ollie_86 wrote: Lucky! Unless they've updated iTunes over the weekend.. I'm still out out luck as mine was the latest version apparently. Apple did refund me the money for the movie, however, although this does little to rectify it. I don't actually mind paying money for this movie as I've been anticipating it's release the last two years! It would be much nicer to NOT get the refund, but be able to watch this movie...



How do you go about to get a refund from Apple for this?

Feb 28, 2015 6:42 PM in response to Mr. Mellow

I just started having issues with HDCP out of nowhere. I realized this issue arose after having used Citrix to remotely log in to my work's network. If you used some sort of virtualization software (such as logging into a windows network from your mac), try playing with the desktop resolution.


Go to System Preferences / Displays / resolution. I have an iMac 5K, and after scaling the resolution, then putting back to "Default for display," my HD movies in iTunes worked again. No more ridiculous HDCP errors.

Restarting your computer my do the same thing -- it would clear whatever virtualization software you used (which likely monkeyed with your screen's resolution) out of your RAM, and re-initialized your default display settings. I didn't try restarting, but it may do the same thing as playing with the resolution settings in System Preferences.

Apr 5, 2015 6:51 PM in response to Ziatron

were can i get a component video adaptor that will work? Apple does not sell one for the iMac. I have tried several.


KanexPro HDMI to Component with Audio Converter - HDRGBRL


http://www.amazon.com/gp/r.html?C=R9X3UEVFUTLF&K=AAASFVVZHH4WQ&R=3S6NDP88QPROY&T =C&U=http%3A%2F%2Fwww.amazon.com%2Fdp%2F…


http://www.amazon.com/Blackmagic-Design-Intensity-Shuttle-Thunderbolt/dp/B007ZDH DRS/ref=sr_1_1?s=electronics&ie=UTF8&qid=1428284849&sr=1-1&keywords=blackmagic+s huttle+thunderbolt


None will give me a usable component signal for my TV or my NewTek Tricaster 40. I am really looking to connect it to the Tricaster 40 so I can incorporate video game play and short youtube clips into my live stream.

Apr 25, 2015 4:04 PM in response to thermeon

Same here.


Instead of using a MacBook to control a Mac Mini (where my video won't play) I temporarily modified my preferred setup by connecting a keyboard and mouse to the Mac Mini and quit the Screen Sharing app.


Now I am able to play the movie that I don't feel like watching anymore after dealing with this issue!


For the record, I own the movie (actually two copies!). I messed with the screen resolution, tried re-downloading at both 720p and 1080p, authorizing both computers, etc. I am not sure what the exact issue is my case, although I know it goes away with out Screen Sharing.


It seems like the majority is being penalized for the actions of the minority.

Jun 26, 2015 8:28 PM in response to Mr. Mellow

I have a 2009 iMac 27" plugged into a 2nd 27" apple cinema display. This works great with all things NOT HDCP. So far, I have been unable to get any HD content to play on my cinema display, but have been successfully getting HD content to play on the main iMac display if, and it seems, only if, that content is played with an Apple product, read iTunes or Safari. In my simple test case, I was trying to play an HDX movie from VUDU in Chrome, and was getting the great HDCP error no matter what monitor it was on. After looking at these forums for some time, I finally decided to try and open VUDU in Safari on the main iMac display, and wow, it worked. However, if I dragged that same video, in the same Safari window from my the iMac display to the cinema display, it would stop with the HDCP error. Very frustrating ! Same behavior was seen with iTunes.


It appears that Apple's HDCP support is at a software level above the OS and hardware. Ironically, for me at least, my cinema display was a year newer than my iMac, and its worthless as far as anything HDCP goes.

Sep 4, 2015 8:13 PM in response to mobilemobster

You capture the problem so well...


I have a Mac Pro 5,1 running a 30" ACD, and have not run into this problem until now. I can't play a punched movie from iTunes. All of my equipment is from the Apple ecosystem, yet there is no warning that it will not run on my monitor. I refuse to join the generation that chucks everything older than 2 years into the trash.


I guess the question is that if I get a DVD, will my computer play that, or will it be similarly confounded?

Aug 8, 2016 8:04 PM in response to Mr. Mellow

Here it is, 2016, and an Apple 30" Cinema HD Display, Apple Mac Pro, running OS X 10.11.6, (newly upgraded NVIDIA GeForce GTX 285 1024 MB, from stock GTX 120), running Apple iTunes, trying to play a TV show downloaded form Apple iTunes Store...

Throws up "The selected movie won’t play on one of your connected displays."

Because why exactly? Where did I go wrong? How was I not "Apple" enough to play this TV show????

HDCP Content System Requirements?

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