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francois-vda Author

Level 1

3 points

Frequent Panic NVRM[0/1:0:0]: Read Error 0x00000100

I've sent my MBP i7 mid-2010 for repair with the following frequent and intermittent kernel panic to no avail: panic(cpu 2 caller 0x9cdc8f): NVRM[0/1:0:0]: Read Error 0x00000100: ... to no avail.

I happen to have subscribed to AppleCare for this machine but this did not make any difference. The approved repair center I dealt with just reformatted the HD per Apple's support instructions (twice !) and were unable to reproduce the panic. I called the Apple support folks in Ireland directly with the incident # and got told that there was basically nothing wrong with my machine and that this was bound to be caused by non-Apple software (mind you, the support guy I talked to didn't even know that XCode was an Apple product - sic). I however believe this is very likely due to a faulty NVidia video card on the logic board.

Has this happened to someone else? How did you get resolution? Right now I am stuck with an unreliable machine and seem unable to get it fixed. Any help would be VERY appreciated.

Thank you,

François

FULL DUMP

Interval Since Last Panic Report: 8846 sec

Panics Since Last Report: 1

Anonymous UUID: 46BBCA42-CAD2-4E5E-9720-C4AB2DEBAA74

Thu Jun 9 19:46:32 2011

panic(cpu 2 caller 0x9cdc8f): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7fb36000 0x0a5480a2, D0, P3/4

Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)

0x5c41a358 : 0x21b510 (0x5d9514 0x5c41a38c 0x223978 0x0)

0x5c41a3a8 : 0x9cdc8f (0xbe323c 0xc53840 0xbf23cc 0x0)

0x5c41a448 : 0xae85d3 (0x9164404 0x96c3004 0x100 0x0)

0x5c41a498 : 0xadf5cc (0x96c3004 0x100 0x5c41a4c8 0x9bd76c)

0x5c41a4c8 : 0x16af965 (0x96c3004 0x100 0x438004ee 0x0)

0x5c41a608 : 0xb07250 (0x96c3004 0x93b3004 0x0 0x0)

0x5c41a648 : 0x9d6e23 (0x96c3004 0x93b3004 0x0 0x0)

0x5c41a6e8 : 0x9d3502 (0x0 0x9 0x0 0x0)

0x5c41a898 : 0x9d5536 (0x0 0x600d600d 0x702b 0x5c41a8c8)

0x5c41a968 : 0xc987bc (0xc1d00040 0xbfef0033 0xbfef0034 0x857c)

0x5c41a9d8 : 0xca802a (0xbe8da00 0x8514b00 0x5c41aa08 0x0)

0x5c41a9f8 : 0xcccc16 (0x8514b00 0xb 0x5c41aa18 0x224fc5)

0x5c41aa28 : 0xccd431 (0x984f000 0x0 0x5c41aa4c 0x0)

0x5c41aa58 : 0xcad66d (0x984f000 0x7cf51080 0x0 0x5d)

0x5c41aaa8 : 0xc6f6ee (0x46580000 0x0 0x0 0x3)

0x5c41ab18 : 0xc6ee6c (0x46580000 0x0 0x2 0x3)

0x5c41ab48 : 0xc6e254 (0x46580000 0x0 0x18 0x5029e8)

0x5c41ab78 : 0xc73676 (0x46580000 0x1 0x18 0xc75ce5)

0x5c41abb8 : 0x56abea (0x46580000 0x1 0x18 0x5c41abe0)

0x5c41ac38 : 0x56afa4 (0xcf0d70 0x46580000 0x97b6f80 0x2)

0x5c41ac88 : 0x56b88b (0x46580000 0xa 0x5c41acd0 0x0)

0x5c41ada8 : 0x285be0 (0x46580000 0xa 0x97b6f80 0x2)

0x5c41be58 : 0x21d8be (0x97b6f58 0x877b5a0 0x1fda28 0xfd47)

0x5c41be98 : 0x210a3e (0x97b6f00 0x0 0x975ec70 0xc000540)

0x5c41bef8 : 0x216ca1 (0x97b6f00 0x0 0x0 0x0)

0x5c41bf78 : 0x295168 (0x925b728 0x0 0x0 0x0)

0x5c41bfc8 : 0x2a149d (0x925b724 0x1 0x10 0x8c71e24)

Kernel Extensions in backtrace (with dependencies):

com.apple.GeForce(6.2.6)@0xc55000->0xd0afff

dependency: com.apple.NVDAResman(6.2.6)@0x967000

dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000

dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000

dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000

com.apple.nvidia.nv50hal(6.2.6)@0x1579000->0x198dfff

dependency: com.apple.NVDAResman(6.2.6)@0x967000

com.apple.NVDAResman(6.2.6)@0x967000->0xc54fff

dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000

dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000

dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000

BSD process name corresponding to current thread: WindowServer

Mac OS version:

10J869

Kernel version:

Darwin Kernel Version 10.7.0: Sat Jan 29 15:17:16 PST 2011; root:xnu-1504.9.37~1/RELEASE_I386

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 668789071497

unloaded kexts:

com.apple.driver.AppleUSBUHCI 4.1.5 (addr 0x141b000, size 0x65536) - last unloaded 138951876487

loaded kexts:

com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 23159326916

com.apple.filesystems.autofs 2.1.0

com.apple.driver.AGPM 100.12.19

com.apple.driver.AppleMikeyHIDDriver 1.2.0

com.apple.driver.AppleHDA 1.9.9f12

com.apple.driver.AppleUpstreamUserClient 3.5.4

com.apple.driver.AppleMCCSControl 1.0.17

com.apple.driver.AppleMikeyDriver 1.9.9f12

com.apple.driver.AudioAUUC 1.54

com.apple.driver.AppleIntelHDGraphics 6.2.6

com.apple.driver.AppleIntelHDGraphicsFB 6.2.6

com.apple.driver.SMCMotionSensor 3.0.0d4

com.apple.kext.AppleSMCLMU 1.5.0d3

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AudioIPCDriver 1.1.6

com.apple.driver.AppleIntelNehalemProfile 76

com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5

com.apple.driver.AppleGraphicsControl 2.8.68

com.apple.GeForce 6.2.6

com.apple.driver.AppleLPC 1.4.12

com.apple.driver.AppleUSBTCButtons 200.3.2

com.apple.driver.AppleUSBTCKeyboard 200.3.2

com.apple.driver.AppleIRController 303.8

com.apple.driver.AppleUSBCardReader 2.5.8

com.apple.BootCache 31

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.iokit.SCSITaskUserClient 2.6.5

com.apple.iokit.IOAHCIBlockStorage 1.6.3

com.apple.driver.AppleUSBHub 4.1.7

com.apple.driver.AppleFWOHCI 4.7.1

com.apple.driver.AirPortBrcm43224 427.36.9

com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6

com.apple.driver.AppleEFINVRAM 1.4.0

com.apple.driver.AppleSmartBatteryManager 160.0.0

com.apple.driver.AppleUSBEHCI 4.1.8

com.apple.driver.AppleAHCIPort 2.1.5

com.apple.driver.AppleACPIButtons 1.3.5

com.apple.driver.AppleRTC 1.3.1

com.apple.driver.AppleHPET 1.5

com.apple.driver.AppleSMBIOS 1.6

com.apple.driver.AppleACPIEC 1.3.5

com.apple.driver.AppleAPIC 1.4

com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0

com.apple.security.sandbox 1

com.apple.security.quarantine 0

com.apple.nke.applicationfirewall 2.1.11

com.apple.driver.AppleIntelCPUPowerManagement 105.13.0

com.apple.driver.DspFuncLib 1.9.9f12

com.apple.driver.AppleProfileReadCounterAction 76

com.apple.driver.AppleProfileTimestampAction 76

com.apple.driver.AppleProfileThreadInfoAction 76

com.apple.driver.AppleProfileRegisterStateAction 76

com.apple.driver.AppleProfileKEventAction 76

com.apple.driver.AppleProfileCallstackAction 76

com.apple.driver.AppleSMBusController 1.0.8d0

com.apple.iokit.IOFireWireIP 2.0.3

com.apple.iokit.IOSurface 74.2

com.apple.iokit.IOBluetoothSerialManager 2.4.0f1

com.apple.iokit.IOSerialFamily 10.0.3

com.apple.iokit.IOAudioFamily 1.8.0fc1

com.apple.kext.OSvKernDSPLib 1.3

com.apple.driver.AppleHDAController 1.9.9f12

com.apple.iokit.IOHDAFamily 1.9.9f12

com.apple.iokit.AppleProfileFamily 76

com.apple.driver.AppleSMC 3.1.0d3

com.apple.driver.IOPlatformPluginFamily 4.5.0d5

com.apple.driver.AppleSMBusPCI 1.0.8d0

com.apple.nvidia.nv50hal 6.2.6

com.apple.NVDAResman 6.2.6

com.apple.iokit.IONDRVSupport 2.2

com.apple.iokit.IOGraphicsFamily 2.2

com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.0f1

com.apple.driver.AppleUSBBluetoothHCIController 2.4.0f1

com.apple.iokit.IOBluetoothFamily 2.4.0f1

com.apple.driver.AppleUSBMultitouch 206.6

com.apple.iokit.IOUSBHIDDriver 4.1.5

com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5

com.apple.iokit.IOUSBMassStorageClass 2.6.5

com.apple.driver.AppleUSBMergeNub 4.1.8

com.apple.driver.AppleUSBComposite 3.9.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5

com.apple.iokit.IOBDStorageFamily 1.6

com.apple.iokit.IODVDStorageFamily 1.6

com.apple.iokit.IOCDStorageFamily 1.6

com.apple.driver.XsanFilter 402.1

com.apple.iokit.IOAHCISerialATAPI 1.2.5

com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5

com.apple.iokit.IOUSBUserClient 4.1.5

com.apple.iokit.IOFireWireFamily 4.2.6

com.apple.iokit.IO80211Family 314.1.1

com.apple.iokit.IONetworkingFamily 1.10

com.apple.iokit.IOAHCIFamily 2.0.4

com.apple.driver.AppleEFIRuntime 1.4.0

com.apple.iokit.IOHIDFamily 1.6.5

com.apple.iokit.IOUSBFamily 4.1.8

com.apple.iokit.IOSMBusFamily 1.1

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 6

com.apple.driver.DiskImages 289

com.apple.iokit.IOStorageFamily 1.6.2

com.apple.driver.AppleACPIPlatform 1.3.5

com.apple.iokit.IOPCIFamily 2.6

com.apple.iokit.IOACPIFamily 1.3.0

Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f16

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.9)

Bluetooth: Version 2.4.0f1, 2 service, 12 devices, 1 incoming serial ports

Serial ATA Device: ST9500420ASG, 465.76 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000

USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000

USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000

USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000

USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000

USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000

USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000

MacBook Pro, Mac OS X (10.6.7)

Posted on Jun 12, 2011 10:04 AM

760 replies

CodeNemo

Level 1

0 points

May 21, 2012 1:50 AM in response to Th3pS

Hi,

last week I downgraded my MBP to Snow Leopard again. Since then, even with very demanding usage of NVIDIA graphic card, I did not have any crash. As I wrote in my previous post the problem is with the NVIDIA driver which is not available for Lion. In case of any HW issue the problem should come out with Snow Leopard as well I think.

I Think at least that this is the case for my MBP, probably not the same for others.

Any opinion?

lpisati

Level 1

11 points

May 21, 2012 2:44 AM in response to CodeNemo

Hi CodeNemo,

Maybe ...

As you may have noticed in the messages that are part of this thread, we all had Panic even with Snow Leopard. It was just a lot less frequent, like a crash every day instead of a crash every 5 minutes.

I believe the issue that is discussed in this thread is a real hardware timing fault that could not be corrected just by drivers. That's why the boards are replaced with new hardrware revision.

CodeNemo

Level 1

0 points

May 21, 2012 2:59 AM in response to lpisati

Hi Ipisati!

yes, I agree that for a similar problem different factors can be the origin. I am just stating my personal situation.

I tried myself many times an HW check using the 2nd DVD which came with my MBP but I never got a failure.

Before upgrading to Lion I had maybe 1-2 panic screen/reboot (in 14 months) BUT no black screen. It is not as good as with the first MacBook I had but kind of acceptable.

With Lion I had very frequently black screen (3-10 times/day depending on usage) in particular when running some applications/games.

What I can for sure say is that the Apple service in Darmstadt (close to Frankfurt in Germany) was completely not satisfactory. They just claimed money for applying a "solution" (clean re-install of Lion) I had already tried by myself and I even told them! Which such a "clever" service (like a rubber wall) and also considering that my time is more important than a stupid OS and I just downgraded to SL.

Cheers

lpisati

Level 1

11 points

May 21, 2012 3:09 AM in response to CodeNemo

Hi CodeNemo,

it looks the same issue, then, although on mine I had way many more crashes on Snow Leopard too, usually one every day, or every two days, but then it can depend on which software you run...

Just a question, is the Darmstadt center a real Apple Store or a third party ? Because if it is not an Apple run Apple Store I would NOT trust them at all for this type of swaps ...

I see there's an Apple Store in Frankfurt, did you try to get it there ?

apple242

Level 1

0 points

May 21, 2012 2:15 PM in response to lpisati

Ipisati - while I understand your perspective, it is unacceptable that one _must_ go to an Apple store.

Apple would then have to pay for one's inconvenience and expenses.

Apple guarantees that 3rd party authorized centers are providing the same level of service and competence as Apple stores.

This issue is a known manufacturer's defect. Apple is entirely culpable for the problem and must repair it,

entirely at its expense, with minimal inconvenience to the customer.

In our case, Apple Germany has been an utter and complete nuisance, and complete waste of Apple's resources and ours.

Advice - travel across the border from Germany (eg. France) and have the test and repair performed in _1.5 hours_.

Sue Apple Germany for the expenses incurred.

apple242

Level 1

0 points

May 21, 2012 2:20 PM in response to CodeNemo

>I tried myself many times an HW check using the 2nd DVD which came with my MBP but I never got a failure.

You won't get an error with that test, but it will fail the Apple test run by the service center.

Unfortunately, it's not Lion specific.

lpisati

Level 1

11 points

May 21, 2012 2:41 PM in response to apple242

@ apple242

I understand your frustration. But, putting aside the matter of principle, I personally would go to an Apple Store instead than a 3rd party :)

I dealt once with Apple 3rd party before we had Apple

stores here. Service quality was not the same as what I experienced many times now at Apple Store ...

apple242

Level 1

0 points

May 21, 2012 2:54 PM in response to lpisati

And that's part of the problem. Apple is sitting idly while their authorized centers' incompetence and outright neglect

is destroying their reputation.

It is not the authorized service provider that is legally responsible for the damages and expenses incurred, but Apple Germany.

Apple will of course wake from its stupor and address the problem, but by then countless people will have already walked away frustrated and disillusioned.

In the case of Germany however, I must tell you, our experience has been otherwise.

Both Apple Germany and its authorized service providers in the Heidelberg / Frankfurt / Stuttgart region were absolutely horrendous - Think Torture.

CodeNemo

Level 1

0 points

May 21, 2012 10:51 PM in response to apple242

I went twice to this famous Apple resell shop (authorized service provider) in Darmstadt and both time the outcome of the test they did with their specific tools was negative, no failure.

What in that shop was really frustrating for me was that they said they did not know about this issue and that one must not believe e.t. is written in the forum in internet!!

For them many hundreds (thausand) of people complaining for the same problem was something new! I call this incompetence.

Anyway, after almost 1 week back to SL, no black screen anymore. System is running nice and smoothly.

apple242

Level 1

0 points

May 22, 2012 12:02 AM in response to CodeNemo

Codenemo - same exact experience here, not in Darmstadt, but in 3 German towns, inclusive 2 authorized Apple centers and one Apple store.

Incompetence does not begin to express the state of ignorance and utter neglect.

And that's after Apple US intervened and told them what to do.

100km across the German border, 1.5h later, sensible, courteous and informed discussion - logic board replaced.

Apple Germany needs a swift legal kick to wake it from its backwardness, incompetence and general somnolence.

It isn't the customer's responsibility to educate Apple Germany about Apple's official Technical Bulletins.

CodeNemo

Level 1

0 points

May 22, 2012 12:21 AM in response to apple242

Hi apple242,

becauce I was quite upset with them (euphemism) I could consider to re-install lion and go again to the shoop in Darmstadt with in my hand the Apple Bulletin TS4088. I can reproduce the failure inLion within minutes. Just run a game. Actually I do not know what it can happen if I connect the MBP with an external monitor/TV.

Would they be forced to really solve the problem (i.e. change the hardware) even if there is no failure when they use their magic tools? I did not have this impression.

apple242

Level 1

0 points

May 22, 2012 1:16 AM in response to CodeNemo

Unfortunately, after about 7 months of torture from Apple Germany, I can tell you with near certainty

that they will do absolutely nothing even if you replicate the problem 100x in front of them.

I made the computer crash within seconds countless times. Utterly irrelevant for them.

Just like the service bulletins they know nothing about.

I showed them the bulletin in 3 languages - they were astounded that such thing existed.

This is months after Apple made it public. Until Apple USA got involved they were even

adamant that I pay for the test.

And as you said, they have no clue what test to run. That's why their 'test' requires countless hours or days

and across the German border it's 1h and they replace the board even if the test passes,

so long as you show them the problem.

We went to an Apple authorized provider in another country to have the board replaced - absolutely stress free,

all done _quickly, correctly and courteously_ with no down time whatsoever, as it should be.

Night and day difference with Apple Germany.

My advice would be to get it resolved across the border so you regain full functionality,

and then optionally sue Apple Germany for the expenses, loss of use and inconvenience.

Sooner or later Apple US will have to update Apple Germany to Apple standards.

The current state of things is unsustainable and succeeds exclusively in destroying

Apple's reputation and the goodwill of their customers.

apple242

Level 1

0 points

May 22, 2012 1:49 AM in response to CodeNemo

Strasbourg is fine.

Please note that I had gotten Apple USA involved beforehand (I'm American and my computer is an US model) and they had already issued a CS (customer service number). The service center uses this number to order the part - this lets them know that Apple will pay for the part + repair.

Unfortunately, Apple Germany could care less about this.

I would call Bemac in Strasbourg and tell them about the problem.

Unlike Apple Germany they know about the bulletin.

Some of them speak English but speaking French helps.

You can also escalate the matter with Apple USA if necessary.

CodeNemo

Level 1

0 points

May 22, 2012 3:06 AM in response to apple242

Hi again,

it makes sense.

There is for me any mean to get a CS before contacting Strasbourg?

And if I need to get Apple USA involved?

I hope I am not abusing of your kindness.

Thanks a lot for helping with your experience in this field :-)

Cheers

apple242

Level 1

0 points

May 22, 2012 3:53 AM in response to CodeNemo

No issues - as I explained to Apple USA - they really need to step in and sort this out.

The 'service' one receives from Apple Germany is a disservice to Apple and its customers.

Technically, Apple Germany should be able to give you a CS number, but in my experience they won't.

You can contact Apple USA also - explain to them what you and others are going through

with Apple Germany and ask that they step in and help you repair your computer.

Tell them that you already went to authorized service providers in the area and they don't know

about the bulletin, they don't know what tests to run etc. Tell them that your computer is unusable,

frequent blackouts, NVRAM panics as described in TS4088.

So long as it fits within the params of TS4088 they should issue a CS number.

Ask them to confirm this and how long the CS is valid for.

Then, when you contact Bemac or another provider tell them that Apple already

issued a CS number and you would like them to order the logic board,

so that when you bring your computer in, they can finish the job promptly.

You can also ask Apple to make a note that the provider should preorder the part

so that you are not further inconvenienced - eg. if you travel to Strasbourg you cannot

leave your computer there for a week and drive another 300kms.

The provider may state that they cannot preorder the part - they actually can keep

the part in the shop for 3-5 days, so you can set up the appointment and they can order it

1-2 days before. Generally they receive the part in 1 day.

If necessary you can request that Apple pick up the computer at your residence,

transport it to a suitable provider, replace the logic board, and bring it back to you.

Ultimately, don't let the uninformed and archaic arrogance of Apple Germany obfuscate the matter - you paid for a fully working computer and Apple is obliged to repair it to that standard, with a minimum of inconvenience to the customer.

Frequent Panic NVRM[0/1:0:0]: Read Error 0x00000100