Frequent Panic NVRM[0/1:0:0]: Read Error 0x00000100

Added an answer to that question in the original post but to clarify...
It was a design flaw in the chip. The fault has been there since day one.

Software patches were released to avoid the fault in 10.6 and 10.7 but for some reason that wasn't a practicle option in 10.8. I don't know the details as to why but it might be to do with the fact that 10.8 dropped kernel support for 32bit. Maybe the fault only shows when using 64bit so pre 10.8 you could avoid the problem by using a 32bit driver. Just a guess...

I expect that Nvidia would be giving Apple a rebate for every repair they do so I doubt that it is costing them anything per say. I'm sure that in the contracts between the two companies there is a statute of limitation which is the driving force behind the time limit to claim the repair.

PS: If you live in Adelaide Australia then I will happily accept your gift 🙂

Thanks also for the extra clarification 🙂 my fault for not reading it in the original post..I tended to somewhat go diagonally through all the pages in this article.

I was also used from other laptops to some issues with Nvidia cards and then requiring reballing or complete changing (there have been some pretty ugly historical cases).

Ah, Australia..too far away 🙂

I'm originally from Romania and now here in Switzerland since almost 2 years, doing my Netadmin/Sysadmin stuff.

If you ever come into the country of milk, cows and clocks...the offer does not have a time limit like the Apple replacement one 🙂

I have a 2010 Macbook Pro 15" with this exact issue. Every symptom described in TS4088. I bought the laptop in June 2010, so it's within the 3 year warranty period being offered in TS4088.

I took it to the Apple Store where they kept it for a week for testing. The Genius confirms that the logic board fails the tests, but he is refusing to repair it under warranty. He first said the TS4088 coverage ended in December 2012. Then he said that TS4088 only covers graphics fault, not logic boards, even though they're one and the same thing in this particular case.

They've given my laptop back but it's crashing frequently and is basically unusable. I'm pretty unhappy with the whole situation.

Hello MrSparkle 🙂

Thanks for all your help.

With me, here in Switzerland, it was pretty easy...

I just went there, told them that I have a macbook pro 2010 with this issue, told them I saw the kernel panics in the console and told them it is still covered in warranty by Apple, something that they can check.

To my surprise, there was no argument or anything, the lady there was very polite, knew about the issue, took 15 min with me to make the VST test and it showed as failed.

I left the laptop there for 3 days (they had to order the MLB) and then got it back working.

I also saw the invoice value in case I would not have had it covered and that was around 700 usd for the MLB + 150 for the 1.6 work days effort (that I doubt is a real value as I changed by myself the casing and keyboard and it took me 2h, so the MLB can't take 1.6 days but that's how the financial world is).

nathan262-

You MAY be able to get some sort of compromise solution by enlisting the help of the store manager. Your calm, businesslike discussion of what the impact is on your use (just like what you wrote above) may go a long way toward convincing them. Perhaps they can find a way to make the repair at a reduced cost to you.

The store manager has more discretion in what out of warranty repairs can be covered. Apple wants you to be a happy customer. People who scream and threaten to sue everyone will never be a happy customer, so they tend ot get nothing. In cases like this, your mileage may vary.

Hi Grant, Nathan

@Grant: I tend to disagree with you on that.

The Service Center where I went told me that the warranty is for 3 years, which means till end of 2013 in their words.

I do not think that a service center has the right to override this just because they want to save their own cost and probably not wait to get the effort reimbursed by Apple.

If I were in Nathan's place, I would first inquire the issue with Apple and if Apple says it is covered in warranty, then tell them that one of their authorized partner's services is not cooperating and abiding by the terms....

The rest will be solved automatically....and people will magically become more polite (although they will certaintly have a "nice" bad atitude behind your back after).

mhvrr wrote:

If I were in Nathan's place, I would first inquire the issue with Apple and if Apple says it is covered in warranty,

Good advice and that was my plan-B. I took the laptop with good grace and a polite thank you, then called Apple this morning. The support engineer reviewed my case and said Apple will cover this at their expense and he''s updated my case file to reflect that. I'm taking the Macbook back to the store tomorrow and fingers crossed it all works out.

This is one of the (many) reasons I buy Apple laptops. Even when I got the rejection initially the staff were polite and professional. Apple knows how to keep it customers happy and that's why we keep coming back. I'll get this laptop fixed and hand it down to my brother. Then it's about time I bought myself a new Macbook before the EOFY. 😝

Mr Sparkle75,

Thanks for the great summary. I took my Macbook, which is out of warranty and no Applecare, to the genius bar and they confirmed it had this problem. I drop it off this evening for a free repair.

Steve

Im having the same problem as all of you people. Random Kernel panics. 15 inch 2010 macbook pro. This never happened to me on 10.6 but I jumped to 10.8 recently and since then it has been nothing but restarts and crashes. It is VERY frustrating. Maybe 10.8 just brought a hardware problem to light that has always been there? I thought apple laptops were supposed to be reliable and if not... I would expect a company like apple to FIX any standing issues with their products. Boy was I wrong!

10.8 just brought a hardware problem to light that has always been there?

Yes, that appears to be what happened.

There are many stories here of readers who were polite but persistent and got their MacBooks fixed after going through the steps described.

If you cannot get that to happen, you might consider going back to an older Mac OS X that does not show the problem.

Thanks so much. These forums are great, and helped me diagnose the same problem I had with my mid-2010 MacBook Pro. I had just updated to Mtn Lion around Feb or March and started having problems. Had kept all copies of the panic logs, went to Apple Store on May 2, told them about the problem. At that point thought it was due to iPhoto, b/c I had uploaded over 1000 photos and scrolling through them caused panics (makes sense now if due to graphics!). I rebuilt my iPhoto Library, still had problem. Apple store did not perform any tests, and told me to come back if more problems.

Went back in early July, told them about "mid 2010 problem", but did not know yet about the special test. They only did the overnight test, and re-installed 10.8.x.

Two days later, had the same problem.

Finally, printed out TS4088, and info about running the extra test, and took the MacBook Pro to another Boston-area store. Specified that I wanted the video test done. It FAILED. The Apple Genius was great and did know about this.

My 3-year warranty had expired four days after I FIRST brought it in in May. But, I'm so glad I did that, as they did honor the warranty specifically for this problem. However, the MB availabiltiy is "constrained" and may not come in for weeks.

I thank everyone on this forum, especially those (like MrSparkle) who described exactly what I, and the Apple Store, needed to know.

You can see this problem on my video : http://youtu.be/fvKaRJZlVco. With this problem Apple change my motherboard for free. I hope this video will help you.
The problem happens when your macbook pro 15 core i7 mid-2010 passes the intel graphics card to nvidia 330M graphics card with iPhoto for example.

Sorry for my bad english.

I've been on mountain lion with my macbook air since it was released, yet I just started having this problem a couple weeks ago when I enabled time machine backups to point to my SMB share media server (which included adding a "mount" task on login, and enabling TM backup on unsupported network drives). The only other change is that I updated my java JDK and removed two old ones. Since this occurs when my computer is supposed to be asleep, I believe it has something to do with waking while asleep for either wifi access or for the 'power nap' functionality. It could also be a problem with the kext com.apple.filesystems.smfs (1.8.4) ?

Also - my machine ONLY has intel HD 3000 graphics... so it's not an nvidia or AMD problem.

As another note - when plugged in to an external display - if this panic happens - I usually 'wake' the machine to find graphics anomolies and weird pixelation everywhere as if the GPU has gone bad.

Either way, it stinks trading one problem for another: I no longer worry about my previously irregular backup schedule, but now I get these wonderful Kernel Panics.

Going to disable wake for wifi and power nap to see if this solves the problem.

In case anyone was wondering - here's my most recent panic report where all 'Apps' were quit and I simply shut my lid to engage sleep:

Thu Aug 15 04:07:39 2013

panic(cpu 0 caller 0xffffff8027ab8655): Kernel trap at 0xffffff7fa85973ed, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff80d8f9c000, CR3: 0x0000000029cbc000, CR4: 0x00000000000606e0

RAX: 0x0000000000000000, RBX: 0x0000000000000780, RCX: 0xffffff80d8f9b000, RDX: 0x0000000000000200

RSP: 0xffffff80a09bbcc0, RBP: 0xffffff80a09bbcc0, RSI: 0x00000000000003c0, RDI: 0x0000000000000000

R8: 0x0000000000001e00, R9: 0x0000000000000000, R10: 0xffffff80a09bbc00, R11: 0x00000000ffffffff

R12: 0xffffff80cf08c454, R13: 0x0000000000000780, R14: 0x0000000000000000, R15: 0xffffff80d8f9b000

RFL: 0x0000000000010283, RIP: 0xffffff7fa85973ed, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffff80d8f9c000, Error code: 0x0000000000000002, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff80a09bb960 : 0xffffff8027a1d626

0xffffff80a09bb9d0 : 0xffffff8027ab8655

0xffffff80a09bbba0 : 0xffffff8027ace17d

0xffffff80a09bbbc0 : 0xffffff7fa85973ed

0xffffff80a09bbcc0 : 0xffffff7fa85972dd

0xffffff80a09bbd00 : 0xffffff7fa858cca2

0xffffff80a09bbd80 : 0xffffff7fa858ce32

0xffffff80a09bbdb0 : 0xffffff7fa918e515

0xffffff80a09bbe10 : 0xffffff7fa858ec78

0xffffff80a09bbe50 : 0xffffff7fa858df63

0xffffff80a09bbe80 : 0xffffff7fa858d31e

0xffffff80a09bbef0 : 0xffffff8027e48588

0xffffff80a09bbf30 : 0xffffff8027e4708a

0xffffff80a09bbf80 : 0xffffff8027e471b9

0xffffff80a09bbfb0 : 0xffffff8027ab3137

Kernel Extensions in backtrace:

com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7fa8580000->0xffffff7fa85b7fff

dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7fa8083000

com.apple.driver.AppleIntelSNBGraphicsFB(8.1.2)[34C96C82-1E3B-3165-B6AD-85A9EC3 376CE]@0xffffff7fa9188000->0xffffff7fa91b5fff

dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7fa852e000

dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7fa8083000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7fa8580000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

12E55

Kernel version:

Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64

Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36

Kernel slide: 0x0000000027800000

Kernel text base: 0xffffff8027a00000

System model name: MacBookAir4,2 (Mac-742912EFDBEE19B3)

Interval Since Last Panic Report: 17089 sec

Panics Since Last Report: 1

Anonymous UUID: 99DE944E-A717-281F-D0D8-639A47952755

Sat Aug 17 07:39:25 2013

panic(cpu 2 caller 0xffffff8024eb8655): Kernel trap at 0xffffff8024ea7856, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff80d6c4f000, CR3: 0x00000000270bc000, CR4: 0x00000000000606e0

RAX: 0x0000000003a5312c, RBX: 0x0000000000000050, RCX: 0x0000000000000028, RDX: 0x0000000000000140

RSP: 0xffffff80a3fcbcc8, RBP: 0xffffff80a3fcbd00, RSI: 0xffffff80d31fbed4, RDI: 0xffffff80d6c4f000

R8: 0x0000000000000010, R9: 0x00000000ff091006, R10: 0xffffff80a3fcbc00, R11: 0x00000000ffffffff

R12: 0xffffff80d31fbed0, R13: 0x0000000000000000, R14: 0x0000000000000050, R15: 0xffffff80d6c4f000

RFL: 0x0000000000010206, RIP: 0xffffff8024ea7856, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffff80d6c4f000, Error code: 0x0000000000000002, Fault CPU: 0x2

Backtrace (CPU 2), Frame : Return Address

0xffffff80a3fcb960 : 0xffffff8024e1d626

0xffffff80a3fcb9d0 : 0xffffff8024eb8655

0xffffff80a3fcbba0 : 0xffffff8024ece17d

0xffffff80a3fcbbc0 : 0xffffff8024ea7856

0xffffff80a3fcbd00 : 0xffffff7fa598cca2

0xffffff80a3fcbd80 : 0xffffff7fa598ce32

0xffffff80a3fcbdb0 : 0xffffff7fa658e515

0xffffff80a3fcbe10 : 0xffffff7fa598ec78

0xffffff80a3fcbe50 : 0xffffff7fa598df63

0xffffff80a3fcbe80 : 0xffffff7fa598d31e

0xffffff80a3fcbef0 : 0xffffff8025248588

0xffffff80a3fcbf30 : 0xffffff802524708a

0xffffff80a3fcbf80 : 0xffffff80252471b9

0xffffff80a3fcbfb0 : 0xffffff8024eb3137

Kernel Extensions in backtrace:

com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7fa5980000->0xffffff7fa59b7fff

dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7fa5483000

com.apple.driver.AppleIntelSNBGraphicsFB(8.1.2)[34C96C82-1E3B-3165-B6AD-85A9EC3 376CE]@0xffffff7fa6588000->0xffffff7fa65b5fff

dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7fa592e000

dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7fa5483000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7fa5980000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

12E55

Kernel version:

Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64

Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36

Kernel slide: 0x0000000024c00000

Kernel text base: 0xffffff8024e00000

System model name: MacBookAir4,2 (Mac-742912EFDBEE19B3)

System uptime in nanoseconds: 34792863307907

last loaded kext at 7022871773458: com.apple.filesystems.msdosfs 1.8.1 (addr 0xffffff7fa69fa000, size 65536)

last unloaded kext at 110538297327: com.apple.driver.AppleUSBUHCI 5.2.5 (addr 0xffffff7fa5761000, size 65536)

loaded kexts:

com.apple.filesystems.msdosfs 1.8.1

com.apple.filesystems.smbfs 1.8.4

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AGPM 100.12.87

com.apple.driver.ApplePlatformEnabler 2.0.6d1

com.apple.iokit.IOBluetoothSerialManager 4.1.4f2

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleHDA 2.3.7fc4

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.AppleBacklight 170.2.5

com.apple.driver.AppleMikeyDriver 2.3.7fc4

com.apple.driver.AppleMCCSControl 1.1.11

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.ApplePolicyControl 3.4.5

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleSMCLMU 2.0.3d0

com.apple.driver.AppleIntelHD3000Graphics 8.1.2

com.apple.driver.AppleIntelSNBGraphicsFB 8.1.2

com.apple.driver.AppleUSBCardReader 3.1.7

com.apple.driver.AppleUSBTCButtons 237.1

com.apple.driver.AppleUSBTCKeyboard 237.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.3.1

com.apple.driver.AppleUSBHub 5.5.5

com.apple.driver.AirPort.Brcm4331 615.20.17

com.apple.driver.AppleAHCIPort 2.5.2

com.apple.driver.AppleUSBEHCI 5.5.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleEFINVRAM 1.7

com.apple.driver.AppleACPIButtons 1.7

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.7

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2.1

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.driver.DspFuncLib 2.3.7fc4

com.apple.iokit.IOAudioFamily 1.8.9fc11

com.apple.kext.OSvKernDSPLib 1.6

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleHDAController 2.3.7fc4

com.apple.iokit.IOHDAFamily 2.3.7fc4

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2

com.apple.iokit.IOSurface 86.0.4

com.apple.iokit.IOBluetoothFamily 4.1.4f2

com.apple.driver.AppleGraphicsControl 3.4.5

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.3.0d51

com.apple.driver.AppleSMBusController 1.0.11d0

com.apple.driver.AppleSMC 3.1.4d2

com.apple.driver.AppleSMBusPCI 1.0.11d0

com.apple.iokit.IONDRVSupport 2.3.7

com.apple.iokit.IOGraphicsFamily 2.3.7

com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5

com.apple.iokit.IOUSBMassStorageClass 3.5.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5

com.apple.driver.AppleThunderboltDPInAdapter 1.8.9

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6

com.apple.driver.AppleUSBMultitouch 237.3

com.apple.iokit.IOUSBHIDDriver 5.2.5

com.apple.driver.AppleUSBMergeNub 5.5.5

com.apple.driver.AppleUSBComposite 5.2.5

com.apple.iokit.IO80211Family 530.4

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOUSBUserClient 5.5.5

com.apple.iokit.IOAHCIFamily 2.3.1

com.apple.driver.AppleThunderboltNHI 1.7.8

com.apple.iokit.IOThunderboltFamily 2.4.0

com.apple.iokit.IOUSBFamily 5.6.0

com.apple.driver.AppleEFIRuntime 1.7

com.apple.iokit.IOHIDFamily 1.8.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220.3

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 345

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.21

com.apple.driver.AppleACPIPlatform 1.7

com.apple.iokit.IOPCIFamily 2.7.3

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

System Profile:

Model: MacBookAir4,2, BootROM MBA41.0077.B0F, 2 processors, Intel Core i5, 1.7 GHz, 4 GB, SMC 1.73f66

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.17)

Bluetooth: Version 4.1.4f2 12041, 2 service, 11 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM128C, 121.33 GB

USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 3

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024c, 0xfa120000 / 5

USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0xfa113000 / 6

USB Device: FaceTime Camera (Built-in), apple_vendor_id, 0x850a, 0xfa200000 / 2

USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8404, 0xfd110000 / 3

I didn't realize this - but it's actually happened every single day since I enabled Time Machine.

I'm now disabling both wake for wifi and power nap to see if this fixes it - next stop is the apple store.

Fun fact - sometimes when I wake my macbook air, it looks like the picture I've posted here.

This is quite terrible - as it's not happening to the other macbook air we have (same year/model & OS version).

Pretty sure neither of our 2011 Macbook Airs are under applecare anymore either...