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francois-vda Author

Level 1

3 points

Frequent Panic NVRM[0/1:0:0]: Read Error 0x00000100

I've sent my MBP i7 mid-2010 for repair with the following frequent and intermittent kernel panic to no avail: panic(cpu 2 caller 0x9cdc8f): NVRM[0/1:0:0]: Read Error 0x00000100: ... to no avail.

I happen to have subscribed to AppleCare for this machine but this did not make any difference. The approved repair center I dealt with just reformatted the HD per Apple's support instructions (twice !) and were unable to reproduce the panic. I called the Apple support folks in Ireland directly with the incident # and got told that there was basically nothing wrong with my machine and that this was bound to be caused by non-Apple software (mind you, the support guy I talked to didn't even know that XCode was an Apple product - sic). I however believe this is very likely due to a faulty NVidia video card on the logic board.

Has this happened to someone else? How did you get resolution? Right now I am stuck with an unreliable machine and seem unable to get it fixed. Any help would be VERY appreciated.

Thank you,

François

FULL DUMP

Interval Since Last Panic Report: 8846 sec

Panics Since Last Report: 1

Anonymous UUID: 46BBCA42-CAD2-4E5E-9720-C4AB2DEBAA74

Thu Jun 9 19:46:32 2011

panic(cpu 2 caller 0x9cdc8f): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7fb36000 0x0a5480a2, D0, P3/4

Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)

0x5c41a358 : 0x21b510 (0x5d9514 0x5c41a38c 0x223978 0x0)

0x5c41a3a8 : 0x9cdc8f (0xbe323c 0xc53840 0xbf23cc 0x0)

0x5c41a448 : 0xae85d3 (0x9164404 0x96c3004 0x100 0x0)

0x5c41a498 : 0xadf5cc (0x96c3004 0x100 0x5c41a4c8 0x9bd76c)

0x5c41a4c8 : 0x16af965 (0x96c3004 0x100 0x438004ee 0x0)

0x5c41a608 : 0xb07250 (0x96c3004 0x93b3004 0x0 0x0)

0x5c41a648 : 0x9d6e23 (0x96c3004 0x93b3004 0x0 0x0)

0x5c41a6e8 : 0x9d3502 (0x0 0x9 0x0 0x0)

0x5c41a898 : 0x9d5536 (0x0 0x600d600d 0x702b 0x5c41a8c8)

0x5c41a968 : 0xc987bc (0xc1d00040 0xbfef0033 0xbfef0034 0x857c)

0x5c41a9d8 : 0xca802a (0xbe8da00 0x8514b00 0x5c41aa08 0x0)

0x5c41a9f8 : 0xcccc16 (0x8514b00 0xb 0x5c41aa18 0x224fc5)

0x5c41aa28 : 0xccd431 (0x984f000 0x0 0x5c41aa4c 0x0)

0x5c41aa58 : 0xcad66d (0x984f000 0x7cf51080 0x0 0x5d)

0x5c41aaa8 : 0xc6f6ee (0x46580000 0x0 0x0 0x3)

0x5c41ab18 : 0xc6ee6c (0x46580000 0x0 0x2 0x3)

0x5c41ab48 : 0xc6e254 (0x46580000 0x0 0x18 0x5029e8)

0x5c41ab78 : 0xc73676 (0x46580000 0x1 0x18 0xc75ce5)

0x5c41abb8 : 0x56abea (0x46580000 0x1 0x18 0x5c41abe0)

0x5c41ac38 : 0x56afa4 (0xcf0d70 0x46580000 0x97b6f80 0x2)

0x5c41ac88 : 0x56b88b (0x46580000 0xa 0x5c41acd0 0x0)

0x5c41ada8 : 0x285be0 (0x46580000 0xa 0x97b6f80 0x2)

0x5c41be58 : 0x21d8be (0x97b6f58 0x877b5a0 0x1fda28 0xfd47)

0x5c41be98 : 0x210a3e (0x97b6f00 0x0 0x975ec70 0xc000540)

0x5c41bef8 : 0x216ca1 (0x97b6f00 0x0 0x0 0x0)

0x5c41bf78 : 0x295168 (0x925b728 0x0 0x0 0x0)

0x5c41bfc8 : 0x2a149d (0x925b724 0x1 0x10 0x8c71e24)

Kernel Extensions in backtrace (with dependencies):

com.apple.GeForce(6.2.6)@0xc55000->0xd0afff

dependency: com.apple.NVDAResman(6.2.6)@0x967000

dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000

dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000

dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000

com.apple.nvidia.nv50hal(6.2.6)@0x1579000->0x198dfff

dependency: com.apple.NVDAResman(6.2.6)@0x967000

com.apple.NVDAResman(6.2.6)@0x967000->0xc54fff

dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000

dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000

dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000

BSD process name corresponding to current thread: WindowServer

Mac OS version:

10J869

Kernel version:

Darwin Kernel Version 10.7.0: Sat Jan 29 15:17:16 PST 2011; root:xnu-1504.9.37~1/RELEASE_I386

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 668789071497

unloaded kexts:

com.apple.driver.AppleUSBUHCI 4.1.5 (addr 0x141b000, size 0x65536) - last unloaded 138951876487

loaded kexts:

com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 23159326916

com.apple.filesystems.autofs 2.1.0

com.apple.driver.AGPM 100.12.19

com.apple.driver.AppleMikeyHIDDriver 1.2.0

com.apple.driver.AppleHDA 1.9.9f12

com.apple.driver.AppleUpstreamUserClient 3.5.4

com.apple.driver.AppleMCCSControl 1.0.17

com.apple.driver.AppleMikeyDriver 1.9.9f12

com.apple.driver.AudioAUUC 1.54

com.apple.driver.AppleIntelHDGraphics 6.2.6

com.apple.driver.AppleIntelHDGraphicsFB 6.2.6

com.apple.driver.SMCMotionSensor 3.0.0d4

com.apple.kext.AppleSMCLMU 1.5.0d3

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AudioIPCDriver 1.1.6

com.apple.driver.AppleIntelNehalemProfile 76

com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5

com.apple.driver.AppleGraphicsControl 2.8.68

com.apple.GeForce 6.2.6

com.apple.driver.AppleLPC 1.4.12

com.apple.driver.AppleUSBTCButtons 200.3.2

com.apple.driver.AppleUSBTCKeyboard 200.3.2

com.apple.driver.AppleIRController 303.8

com.apple.driver.AppleUSBCardReader 2.5.8

com.apple.BootCache 31

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.iokit.SCSITaskUserClient 2.6.5

com.apple.iokit.IOAHCIBlockStorage 1.6.3

com.apple.driver.AppleUSBHub 4.1.7

com.apple.driver.AppleFWOHCI 4.7.1

com.apple.driver.AirPortBrcm43224 427.36.9

com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6

com.apple.driver.AppleEFINVRAM 1.4.0

com.apple.driver.AppleSmartBatteryManager 160.0.0

com.apple.driver.AppleUSBEHCI 4.1.8

com.apple.driver.AppleAHCIPort 2.1.5

com.apple.driver.AppleACPIButtons 1.3.5

com.apple.driver.AppleRTC 1.3.1

com.apple.driver.AppleHPET 1.5

com.apple.driver.AppleSMBIOS 1.6

com.apple.driver.AppleACPIEC 1.3.5

com.apple.driver.AppleAPIC 1.4

com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0

com.apple.security.sandbox 1

com.apple.security.quarantine 0

com.apple.nke.applicationfirewall 2.1.11

com.apple.driver.AppleIntelCPUPowerManagement 105.13.0

com.apple.driver.DspFuncLib 1.9.9f12

com.apple.driver.AppleProfileReadCounterAction 76

com.apple.driver.AppleProfileTimestampAction 76

com.apple.driver.AppleProfileThreadInfoAction 76

com.apple.driver.AppleProfileRegisterStateAction 76

com.apple.driver.AppleProfileKEventAction 76

com.apple.driver.AppleProfileCallstackAction 76

com.apple.driver.AppleSMBusController 1.0.8d0

com.apple.iokit.IOFireWireIP 2.0.3

com.apple.iokit.IOSurface 74.2

com.apple.iokit.IOBluetoothSerialManager 2.4.0f1

com.apple.iokit.IOSerialFamily 10.0.3

com.apple.iokit.IOAudioFamily 1.8.0fc1

com.apple.kext.OSvKernDSPLib 1.3

com.apple.driver.AppleHDAController 1.9.9f12

com.apple.iokit.IOHDAFamily 1.9.9f12

com.apple.iokit.AppleProfileFamily 76

com.apple.driver.AppleSMC 3.1.0d3

com.apple.driver.IOPlatformPluginFamily 4.5.0d5

com.apple.driver.AppleSMBusPCI 1.0.8d0

com.apple.nvidia.nv50hal 6.2.6

com.apple.NVDAResman 6.2.6

com.apple.iokit.IONDRVSupport 2.2

com.apple.iokit.IOGraphicsFamily 2.2

com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.0f1

com.apple.driver.AppleUSBBluetoothHCIController 2.4.0f1

com.apple.iokit.IOBluetoothFamily 2.4.0f1

com.apple.driver.AppleUSBMultitouch 206.6

com.apple.iokit.IOUSBHIDDriver 4.1.5

com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5

com.apple.iokit.IOUSBMassStorageClass 2.6.5

com.apple.driver.AppleUSBMergeNub 4.1.8

com.apple.driver.AppleUSBComposite 3.9.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5

com.apple.iokit.IOBDStorageFamily 1.6

com.apple.iokit.IODVDStorageFamily 1.6

com.apple.iokit.IOCDStorageFamily 1.6

com.apple.driver.XsanFilter 402.1

com.apple.iokit.IOAHCISerialATAPI 1.2.5

com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5

com.apple.iokit.IOUSBUserClient 4.1.5

com.apple.iokit.IOFireWireFamily 4.2.6

com.apple.iokit.IO80211Family 314.1.1

com.apple.iokit.IONetworkingFamily 1.10

com.apple.iokit.IOAHCIFamily 2.0.4

com.apple.driver.AppleEFIRuntime 1.4.0

com.apple.iokit.IOHIDFamily 1.6.5

com.apple.iokit.IOUSBFamily 4.1.8

com.apple.iokit.IOSMBusFamily 1.1

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 6

com.apple.driver.DiskImages 289

com.apple.iokit.IOStorageFamily 1.6.2

com.apple.driver.AppleACPIPlatform 1.3.5

com.apple.iokit.IOPCIFamily 2.6

com.apple.iokit.IOACPIFamily 1.3.0

Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f16

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.9)

Bluetooth: Version 2.4.0f1, 2 service, 12 devices, 1 incoming serial ports

Serial ATA Device: ST9500420ASG, 465.76 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000

USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000

USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000

USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000

USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000

USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000

USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000

MacBook Pro, Mac OS X (10.6.7)

Posted on Jun 12, 2011 10:04 AM

760 replies

Oct 26, 2013 2:51 AM in response to Harald Walker

Yes I use a Logitech bluetooth mouse most times. Could this be the possible problem with it? I will pay attention to when the next time it crashes and whether I was using the mouse at the time.

Also, mind telling me how you identified it might have to do with Logitech Control Center Software from the kernal report?

Is this from the part "last loaded kext at"? So i can analyse the past few kernels myself rather than needing to post here everytime.

I plan to update to Mavericks soon. What is the best approach to this for a clean install? If I install it, and then use Time Machine to restore my user, would that be considered a clean install without bringing in any of possible problems?

Oct 26, 2013 3:07 AM in response to bishibashi

Yes, your report tells us that following kernel extensions have been installed. They could all be related to the crashing. As this thread explains quiet early, you should try running your mac without any 3rd party kernel extensions before going to Apple.

com.Logitech.Control Center.HID Driver 3.7.0

Obviously The Logitech Control Center, one version behind. Current is 3.8.

Personally I don't trust any Logitech Software. Your BT mouse should work without it.

com.bresink.driver.BRESINKx86Monitoring 9.0

Don't know exactly which one of Bresink's tools it is but it shouldn't be necessary. Check the version number.

see http://forums.macrumors.com/showthread.php?t=1553654

com.paragon-software.filesystems.ntfs 100

NTFS for Mac® OS X 10. One version behind. Doesn't support Mavericks.

at.obdev.nke.LittleSnitch 3876

LittleSnitch firewall. That's one of the few I also use. Keep it updated! Latest Mavericks compatible version is 4052.

My advice would be to:

1. Update all of those to the latest versions

2. If that didn't help, uninstall them one by one and see if it helps. Main suspects to me would be the LCC or Bresink's tool.

Oct 30, 2013 7:14 PM in response to MrSparkle75

THANKS MrSparkle. Your post sums it up.

I had the same issue: 2010 mbp black screen with read error. Brought it in to Apple store genius bar. They know of the issue and if the VST utility shows FAILED, then they will replace the logic board containing the faulty Nvidia chip for free. However, your computer must be within 3 years of date of purchase. Mine was 3 yrs 2.5 months. I talked with a manager and stayed calm and courteous. Eventually, he agreed to have it repaired and waive the charge. Bad thing is you have to send your computer away for 3-5 days.

Note that the Apple techs seem to think I should have received a notice from Apple about the Nvidia chip problem and explaining the 3-year window to seek repair. They did not have an email or address on file for my laptop though I purchased directly at an Apple store. However, I haven't noticed people on threads like this mentioning they received any kind of recall or warranty notice.

So 2010 mbp people with random black screens and freezes, go asap to Apple store before your 3-year window runs out.

wkathym

Level 1

8 points

Nov 13, 2013 5:53 AM in response to somecoder

I certainly had my mid-2010 MBP registered with Apple, with email account. When my logic board was finally diagnose/repaired, it was a few months after 3-yr window. BUT, as I had mentioned before somewhere in this thread, I had brought the laptop into another Apple store earlier, but they didn't diagnose it correctly (and I hadn't researched the problem thorougly). When it WAS diagnosed (at a different Apple store, after my insistence to perform the test), I was able to get the new logic board, as they did have records of my earlier problem.

What is the point of "registering" one's computer if they don't send out service notices?????

Nov 19, 2013 7:53 AM in response to Atewerf

Atewerf-

The VST test is for a specific "latent defect" in the graphics chip that was manufactured into a small run of the MacBook Pro 15" 6,5 2010 model. If that test passed, you do not now nor will you ever have a chip with that defect.

The overnight test is used to look for ordinary failures in your MacBook, such as those that may have developed during its life. Like so many diagnostics, it finds many gross errors but may not find more subtle ones. Failing the test means you have a real problem. Passing the test does not give you a clean bill of health.

Some kernel panics are caused by third-party add-on software. Apple will not help you debug your system problems unless it is an all-Apple System. (They do not want to spend their corporate resources debugging other people's software issues.) Your panic report shows that you have added a third-party kernel modification. This could be causing instability.

com.Cycling74.driver.Soundflower 1.5.1

Another common request is that you make adequate Backups (TWO in this case) and Erase your Hard drive and reload a clean copy of Mac OS X, as a hedge against damaged Mac OS X and wacky drive problems. [This also removes third-party kernel extensions completely.]

If (after running an All-Apple system for a while) you continue to have kernel panics with very similar panic-reasons in very similar places, you may have a graphics subsystem failure. [You may have a problem that is simply difficult to catch in the act.]

If instead (after running an All-Apple system for a while) you find that you have kernel panics with a variety of panic-reasons in a variety of different routines, that is a NON-Trend that may indicate a RAM Memory problem.

If the kernel panics continue, you could pay to replace some components yourself, or move back to an older version of Mac OS X that is not so graphics-intensive.

alekb

Level 1

19 points

Nov 19, 2013 8:09 AM in response to Atewerf

Hello Atewerf,

this exactly happened to me, so when I left the macbook for the tests in the service, it passes well the VST, thank's the technichian has goodwill, he understand there was an error, because kernel panics really happends almost every day and someting was wrong, so he keep the macbook and tried to reproduce the error by using a while the machine, a few days after he was able to reproduce the kernel panics more than once, that was enougth to change my motherboard, since the replacement I've never seen a kernel panic again, defenitly was the same issue described here.

Before this I also tried with another HD from my other macbook and I can see also happened, so nothing has to do with the OS or HD was affecting (kernels starts when upgrading form SL to ML).

I suggest you to insist that there is an error similar to the one described here, and that not always the VST detect it, like in my case. Otherwise try another store.

good luck!

Nov 19, 2013 11:45 AM in response to Atewerf

your stack trace is a little different than the ones from my mbp. My crash stack traces matched pretty closely to the first few in this thread. You might try searching for threads on crashes related to "muxcontrol". As a guess, that might be related to your webcam if your crashes occur mostly when the webcam is in use.

Also, in this thread, there's a system preference described which disables the computer from switching to the graphics processor. That's a workaround which avoids the GPU crash, so you might check that your GPU wasn't disabled like that to hide the problem.

good luck. One thing the Genius Bar tech said to me: How come you didn't come in right away when your computer was crashing. Perhaps it was b/c years of exp. using non-Macs jaded me into the reality that crashes are not unusual and years of attempts at working with customer service jaded me into thinking they will always say it was something I did anyway. In any case, from his perspective at least a Mac crashing is unusual and that's where you're supposed to go to have it fixed. My case was only resolved after politely and patiently getting a manager to review, so be willing to work through their first response.

Dec 23, 2013 9:53 AM in response to francois-vda

I am having the same problem but on a

Retina, Mid 2012

Processor 2.6 GHz Intel Core i7

Memory 8 GB 1600 MHz DDR3

Graphics Intel HD Graphics 4000 512 MB

Software OS X 10.8.5 (12F45)

It started infrequently seemed to occur more frequently when an external monitor is connected. Now it happens very regularly with no external periferals connected.

The screen or screens go black. Keyboard continues to be lit. Cant do anything but a hard power reset.

When I run the extended hardware diagnostics it occurs while the tests are running about 10 minutes into the tests.

Does anyone else see this on a 2012 Retina running mountain lion?

Here is the trace:

Interval Since Last Panic Report: 3215 sec

Panics Since Last Report: 1

Anonymous UUID: E4F1CC03-4B76-69AF-8D56-D7579FFB4631

Mon Dec 23 00:33:16 2013

panic(cpu 6 caller 0xffffff7fa5f05f1a): "GPU Panic: [<None>] 2 0 a0 99 0 8 5 3 : NVRM[0/1:0:0]: Read Error 0x00137310: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x113000000 0xffffff8118097000 0x0e7150a2, D3, P0/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 6), Frame : Return Address

0xffffff814bb13140 : 0xffffff8023c1d636

0xffffff814bb131b0 : 0xffffff7fa5f05f1a

0xffffff814bb13280 : 0xffffff7fa434c26c

0xffffff814bb13340 : 0xffffff7fa441f1f6

0xffffff814bb13380 : 0xffffff7fa45fd349

0xffffff814bb133b0 : 0xffffff7fa4385557

0xffffff814bb13620 : 0xffffff7fa46ffeab

0xffffff814bb13690 : 0xffffff7fa46ffcb3

0xffffff814bb136b0 : 0xffffff7fa434d790

0xffffff814bb13730 : 0xffffff7fa4350d6f

0xffffff814bb13930 : 0xffffff7fa4352528

0xffffff814bb13a10 : 0xffffff7fa4502c92

0xffffff814bb13ac0 : 0xffffff7fa44f6d37

0xffffff814bb13c50 : 0xffffff7fa42ed0d7

0xffffff814bb13cd0 : 0xffffff7fa42d959b

0xffffff814bb13d40 : 0xffffff7fa42dc1d8

0xffffff814bb13db0 : 0xffffff7fa42dbdd4

0xffffff814bb13e10 : 0xffffff7fa42a2c48

0xffffff814bb13e50 : 0xffffff7fa42a1f33

0xffffff814bb13e80 : 0xffffff7fa42a12e8

0xffffff814bb13ef0 : 0xffffff8024050e58

0xffffff814bb13f30 : 0xffffff802404f95a

0xffffff814bb13f80 : 0xffffff802404fa89

0xffffff814bb13fb0 : 0xffffff8023cb3257

Kernel Extensions in backtrace:

com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7fa4294000->0xffffff7fa42cbfff