Yup, same story here. A couple months ago I took my 2010 15" MacBook Pro into the apple store. It failed the video test. They replaced the logic board for free. Now a couple months later my mac hasn't had a single issue. Not a single kernel panic or "your computer has restarted because of a problem" message. The logic board replacement fixed the issue.
wkathym and Yobym,
THAT is awesome news.
I hope I have the same experience.
Thank you so much for taking the time to post your results after your logic board replacement.
And thanks again to MrSparkle75 (Page 46 of this thread) for reviewing and summarizing the problem, then keeping the answer handy for all of us.
I have exaclty the same card in a Mid 2010 Mac Book Pro. Same problem now here after 2,5 years of use...
system is freezing with black screen after opening a pdf or entering full screen mode.
yesterday 5 crashes in one day. the months before only recently craches. one crash in 2 weeks.
running on Lion. sadly I cannot find my original install disc to run the hardware test
seems I need a new MTB or a new logic board
The fault will show up when you upgrade to 10.8 or higher. If you are getting crashes under 10.7 (Lion) then it isn't the same issue. Of course that doesn't mean that you don't have the same underlying hardware fault being discussed here and if you ever plan to upgrade to 10.8 or higher you will need to get it fixed so better to go to Apple now before they cancle the replacement program.
You can't run the VST test at home, it isn't included on the install disks, it's only available at authorised Apple repair centres. See my original post; https://discussions.apple.com/message/22052441?ac_cid=tw123456#22052441
Make sure the Apple Store Genius knows about this problem. Some don't.:
After I had briefly researched this problem on my 2010 Mac, I went to a store in Boston, mentioning that I had been getting kernel panics ever since I had updated to 10.8.x, and that I had heard there was a problem with my particular modle MacBook Pro. I wasn't very specific at this point, but had done a bit of research.
They kept the Mac and did some sort of long overnight test, and other diagnostics, but not the VST. They could'nt find any problems. I kept getting the panics.
Brought it to the store one more time and I can't exactly remember what they said/did, but the gist was that it was probably, a software/system issue (since I had upgraded to Mountain Lion!), and that I'd have to eventually wipe and reformat my drive and then re-install all apps. (They said that a straight restore from backup might re-instrduce the problem).
I researched the problem further, knew exactly what it was (these forums are great), and decided to go to another, smaller Apple Store in a mall outside of Boston. I had an awesome tech, who listened to my description and what I thought the problem might be. He knew about it, and did the VST test right there and then, which showed the failure immediately.
My MacBook pro was a few weeks out of warranty, but, because I had orginally gone to first Apple store just 3 days out of warranty, they decided to fix this for free.
Because of this forum, I have a new logicboard. Thank you!!!!!
After diagnosis from the authorized technician, this time they found no fault with it, it passed the VST test.
As before, my logic board has already been replaced twice within last few months by them. But now it stil crashes randomly.
Here's the Kernel from the most recent crash. Is this still the same problem?
I hope i can finally rule out its a hardward problem now, and perhaps just do a clean install since I have yet to upgrade to the new Mavericks?
Interval Since Last Panic Report: 364974 sec
Panics Since Last Report: 14
Anonymous UUID: E0819929-7A0F-B6BC-A8D1-8C2A0C401073
Fri Oct 25 15:49:32 2013
panic(cpu 0 caller 0xffffff8018cb8945): Kernel trap at 0xffffff8018cad200, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x000000001b750000, CR4: 0x00000000000206e0
RAX: 0xffffff802f3ed310, RBX: 0x0000000000000001, RCX: 0xffffff803f78e108, RDX: 0x0000000000000020
RSP: 0xffffff8108e33e88, RBP: 0xffffff8108e33ea0, RSI: 0xffffff80404f0f74, RDI: 0x0000000000000000
R8: 0x00000000000000ee, R9: 0x0000000000000000, R10: 0xffffffffffffffff, R11: 0xffffff8019285ef8
R12: 0x0000000000000000, R13: 0xffffff8040680240, R14: 0xffffff80192f3860, R15: 0xffffff80330aa080
RFL: 0x0000000000010202, RIP: 0xffffff8018cad200, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff8108e33b20 : 0xffffff8018c1d636
0xffffff8108e33b90 : 0xffffff8018cb8945
0xffffff8108e33d60 : 0xffffff8018ccebfd
0xffffff8108e33d80 : 0xffffff8018cad200
0xffffff8108e33ea0 : 0xffffff801906bd0f
0xffffff8108e33ec0 : 0xffffff8018ff6db3
0xffffff8108e33ef0 : 0xffffff8018ff6c2e
0xffffff8108e33f10 : 0xffffff801900b122
0xffffff8108e33f30 : 0xffffff80190384ba
0xffffff8108e33f90 : 0xffffff8019038527
0xffffff8108e33fb0 : 0xffffff8018cb3257
BSD process name corresponding to current thread: kernel_task
Mac OS version:
Darwin Kernel Version 12.5.0: Mon Jul 29 16:33:49 PDT 2013; root:xnu-2050.48.11~1/RELEASE_X86_64
Kernel UUID: B1B58405-A2B2-3C44-B25D-495053D52AB5
Kernel slide: 0x0000000018a00000
Kernel text base: 0xffffff8018c00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 6433158839575
last loaded kext at 3119587784124: com.Logitech.Control Center.HID Driver 3.7.0 (addr 0xffffff7f9b0ef000, size 286720)
last unloaded kext at 2889738267705: com.apple.driver.IOBluetoothHIDDriver 4.1.7f2 (addr 0xffffff7f9b0dd000, size 73728)
com.Logitech.Control Center.HID Driver 3.7.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (188.8.131.52.17)
Bluetooth: Version 4.1.7f2 12718, 3 service, 21 devices, 3 incoming serial ports
Network Service: Wi-Fi 2, AirPort, en1
Serial ATA Device: Hitachi HTS725050A9A362, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3
Your panic report shows us, thay you have various 3rd party extensions installed. Get rid of them first and see if that helps. At least make sure you have the lastest versions installed (which you should do anyhow if you want to upgrade to Mavericks). At the moment I would suspect the Logitech Control Center software. Do you use an external BT device when the crash happens?
Since my MB got replaced for the 2nd time and included the SSD (MBP Retina), machine runs without any problems again. I wouldn't be surprised if I had two different problems. First defective Nvidia chip and then the repair place (authorized reseller) that switched the MB made some mistakes during the repair, which caused the SSD/MB problem. Second repair was done by Apple directly.
Yes I use a Logitech bluetooth mouse most times. Could this be the possible problem with it? I will pay attention to when the next time it crashes and whether I was using the mouse at the time.
Also, mind telling me how you identified it might have to do with Logitech Control Center Software from the kernal report?
Is this from the part "last loaded kext at"? So i can analyse the past few kernels myself rather than needing to post here everytime.
I plan to update to Mavericks soon. What is the best approach to this for a clean install? If I install it, and then use Time Machine to restore my user, would that be considered a clean install without bringing in any of possible problems?
Yes, your report tells us that following kernel extensions have been installed. They could all be related to the crashing. As this thread explains quiet early, you should try running your mac without any 3rd party kernel extensions before going to Apple.
com.Logitech.Control Center.HID Driver 3.7.0
Obviously The Logitech Control Center, one version behind. Current is 3.8.
Personally I don't trust any Logitech Software. Your BT mouse should work without it.
Don't know exactly which one of Bresink's tools it is but it shouldn't be necessary. Check the version number.
NTFS for Mac® OS X 10. One version behind. Doesn't support Mavericks.
LittleSnitch firewall. That's one of the few I also use. Keep it updated! Latest Mavericks compatible version is 4052.
My advice would be to:
1. Update all of those to the latest versions
2. If that didn't help, uninstall them one by one and see if it helps. Main suspects to me would be the LCC or Bresink's tool.
THANKS MrSparkle. Your post sums it up.
I had the same issue: 2010 mbp black screen with read error. Brought it in to Apple store genius bar. They know of the issue and if the VST utility shows FAILED, then they will replace the logic board containing the faulty Nvidia chip for free. However, your computer must be within 3 years of date of purchase. Mine was 3 yrs 2.5 months. I talked with a manager and stayed calm and courteous. Eventually, he agreed to have it repaired and waive the charge. Bad thing is you have to send your computer away for 3-5 days.
Note that the Apple techs seem to think I should have received a notice from Apple about the Nvidia chip problem and explaining the 3-year window to seek repair. They did not have an email or address on file for my laptop though I purchased directly at an Apple store. However, I haven't noticed people on threads like this mentioning they received any kind of recall or warranty notice.
So 2010 mbp people with random black screens and freezes, go asap to Apple store before your 3-year window runs out.