Want to let you know that the remote computer I am trying to connect to had 3GB switch enabled. I did this since I wanted Visual Sudio to use more memory than the standard 2GB.
This prevented me from doing RDP.
I am not sure if this helps. But I am assuming that you had not even got to this point... you still have trouble even establishing the VPN connection using Network Connect.
If that is the case, I am afraid I know not what else to do. I am sorry dude.
Not sure why that earlier nonsense was already selected as the correct answer.
Linc Davis wrote:
That's a third-party VPN client. Contact the vendor for tech support.
Well THAT is a worthless reply... this is not the 3rd party vendor's issue.
This is a known issue with Apple and Java. It is detailed in Juniper KB2221: http://kb.juniper.net/InfoCenter/index?page=content&id=KB22221&smlogin=true
The Juniper engineering team has determined that this is a bug in Java 1.6.0_29 and the same has been reported to Apple. The Apple bug reference number is 10519204. You can contact Apple, by referring the bug number, for the latest status update.
There are two workarounds:
- First, your IT department needs to disable host checker until Apple fixes the issue.
- The second is to connect to your VPN using Safari and launching Network Connect once connected.
Feel free to flag my answer as correct, because it is.
There were a few employees in our company who also had the same problem and used my resolution
posted here, Aug 16, 2011 5:25 PM (in response to jcspencer01). Please see page 1.
I also had the RDP problem and I mentioned that as a point of discussion in response to jcspencer01
I could connect through any browser, it downloads and installs the NC client. After that, there is no need to use Safari or any other browser. You can launch Network Connect directly.
Besides, there are posters in this thread for whom even Safari does not work.
I am and few other employees are all using my workaround (even today), and as the post clearly says it's not just restarting in 32 bit mode.
What I think is happening here, is the way Network Connect is configured in the servers.
Perhaps we both are missing a scenario.
And please mind you, this is not a race between who's answer is right. It's also about getting problems solved.
host-checker enabled - it fails with the error above. This happened to me and I resolved it using the 32-bit restart method and some tweaking with Java plugins.
Earlier, I spoke to Juniper and Apple, and they could not resolve it. Perhaps the KB2221 was published after.
Anyway, it did start working using my workaround.
host-checker disabled - it works. You mention that using Safari you can login. Whereas the fact remains that NC get's downloaded the first time and then on it can be accessed on it's own. Nothing to do with Safari by itself.
I appreciate you pointed us all to this famous KB2221, and we acknowledge your help. It seem like you need this acknowledgement. So be happy now and leave this thread alone.
No need to get snarky.
Yes, if you log into your VPN through Safari, it will launch NC and connect just fine.
I'm well aware that after you connect initially, NC installs and can be run on its own. But with this bug, if you run Network Connect.app, the connection fails with the error in the original post. If you connect in Safari and allow it to launch NC, it will connect without issue.
If you have anything useful to contribute, please feel free.
I use 10.6.8 and Safari 5.1.2. I have held off running the Java update because of this issue. Apple won't communicate to me any status and we all know that Juniper is saying to wait for Apple to fix it. I read that someone seems to have a functional workaround. Can some clearly explain the workaround, please? If it really does work I will give it a try.
Also, is there any site where one can read the latest Apple status on a give problem number? I have an Apple Developer ID yet I find no Apple site with that information.
For me, the workaround is simply to log into your SSL VPN in Safari rather than Network Connect.app, and then launch Network Connect (if it doesn't launch automatically) from there. It's a pain, but it works.
Also keep in mind this only matters if your SSL VPN requires hostchecker. If hostchecker isn't enabled, you'll have no issue.
I don't know of any way to check the status of Apple fixing the issue. I hope it's soon, as I have a lot of customers running Juniper SA/MAG who this could potentially affect.