iTunes has stopped working

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Level 1

0 points

iTunes has stopped working

Hi all,

I need some help getting my iTunes working. I installed Itunes 10.3.1.55 and ever since when I try to tun it I get the iTunes has stopped working error. When I try to start quicktime I get the quicktime has stopped working error.

help is appreciated,

Yaniv

The details for the iTune problem:

Problem signature:

Problem Event Name: BEX

Application Name: iTunes.exe

Application Version: 10.3.1.55

Application Timestamp: 4deec351

Fault Module Name: StackHash_fd00

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: 74737953

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.0.6002.2.2.0.256.4

Locale ID: 1033

Additional Information 1: fd00

Additional Information 2: ea6f5fe8924aaa756324d57f87834160

Additional Information 3: fd00

Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Read our privacy statement:

http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

The details for the quicktime problem:

Problem signature:

Problem Event Name: BEX

Application Name: QuickTimePlayer.exe

Application Version: 7.69.80.9

Application Timestamp: 4cf444ff

Fault Module Name: QuickTimePlayer.dll

Fault Module Version: 7.69.80.9

Fault Module Timestamp: 4cf444e1

Exception Offset: 00005b6d

Exception Code: c0000409

Exception Data: 00000000

OS Version: 6.0.6002.2.2.0.256.4

Locale ID: 1033

Additional Information 1: 9239

Additional Information 2: 99bbab63cf663ca0d9941d9429a6be81

Additional Information 3: ea5e

Additional Information 4: c0fff5ed7a4cc119ba59abfbc91dbca6

Read our privacy statement:

http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

iTune-OTHER, Windows Vista

Posted on Jun 14, 2011 4:10 AM

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Answer 1

polydorus

Level 6

11,967 points

Jun 14, 2011 5:17 AM in response to ybigger

Do you have a 32 bit or a 64 bit system?

You have to look in different palces depedning on which you have.

For 32 bit, look in C:\Windows\System32

For 64 bit look in C:|Windows\SysWOW64

Look for files and folders with Quicktime in the name.

There should be exactly two Quicktime files and no folders:
Quicktime.qts

QuicktimeVR.qtx

In Windows 7 you can type Quicktime into the search box, I think you can do the same in Vista.

Do you have an additional files or folders?

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Answer 2

ybigger Author

Level 1

0 points

Jun 14, 2011 5:25 AM in response to polydorus

I have a 32 bit system.

I have the following list of files in C:\Windows\System32\QuickTime directory (only files, no directories)

CFCharacterSetBitmaps.bitmap
CFUniCharPropertyDatabase.data
CFUnicodeData-B.mapping
CFUnicodeData-L.mapping
QuickTime3GPP.qtx
QuickTimeAuthoring.qtx
QuickTimeCapture.qtx
QuickTimeEffects.qtx
QuickTimeEssentials.qtx
QuickTimeImage.qtx
QuickTimeInternetExtras.qtx
QuickTimeMPEG.qtx
QuickTimeMPEG4.qtx
QuickTimeMPEG4Authoring.qtx
QuickTimeMusic.qtx
QuickTimeStreaming.qtx
QuickTimeStreamingAuthoring.qtx
QuickTimeStreamingExtras.qtx
QuickTimeVRAuthoring.qtx
QuickTimeWebHelper.qtx

Yaniv

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Answer 3

polydorus

Level 6

11,967 points

Jun 14, 2011 5:43 AM in response to ybigger

You misunderstood me.

You should look in C:\Windows\System32

NOT C:\Windows\System32\Quicktime.

There should not be a Quicktime folder in the C:\Windows\System32 folder.

What Quicktime files do you have? There should only be the two files I listed in my previous post.

You have already told me there is a Quicktime folder which should not be there.

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Answer 4

ybigger Author

Level 1

0 points

Jun 14, 2011 5:59 AM in response to polydorus

Yes, there are more files other than the two you mentioned:

QuickTime.cpl

QuickTimeCheck.ocx

quick.ime - I'm not sure it has anything with quicktime.

Yaniv

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Answer 5

polydorus

Level 6

11,967 points

Jun 14, 2011 6:08 AM in response to ybigger

Quick.ime is OK, it's nothing to do with Quicktime.

Now Drag all the files with QuickTime in the name except the two I mentioned, and the Quicktime folder out of you system32 folder to a temporary folder or your desktop.

You should be left with just:

Quicktime.qts

QuicktimeVR.qtx

Does iTunes start now?

If so you can delete the stuff you dragged out.

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