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cannot find airport extreme after 5.5.3 update

4347 Views 42 Replies Latest reply: Nov 23, 2011 8:52 AM by icarus101 RSS
  • worksafe Level 2 Level 2 (180 points)
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    Jun 15, 2011 4:26 PM (in response to worksafe)

    I updated my old MBP (07') and the download worked, with an odd occurrence. It shut off the Airport Extreme for some reason since my 2010 MBP could'nt connect until I rebooted the older one. Once it was loaded I turned  it back on.

     

    I suggest to anyone, now that you've updated Airport, make a backup config of your Airport's settings.

  • William Boyd, Jr. Level 6 Level 6 (10,475 points)
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    Jun 15, 2011 8:16 PM (in response to worksafe)

    worksafe wrote:

     

    I suggest to anyone, now that you've updated Airport, make a backup config of your Airport's settings.

    For anyone who's worried about bad things happening, it would be better to do that before you install the new AirPort Utility.

  • worksafe Level 2 Level 2 (180 points)

    Agreed. I already had mine backed up before the install, but only found out how to do it two days ago by Glenn Fleishman.

  • William Boyd, Jr. Level 6 Level 6 (10,475 points)
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    Jun 15, 2011 8:23 PM (in response to worksafe)

    worksafe wrote:

     

    only found out how to do it two days ago by Glenn Fleishman.

    Was that in an article somewhere that he wrote?  I have his electronic book "Take Control of Your 802.11n AirPort Network".

  • worksafe Level 2 Level 2 (180 points)

    That's where I found it after we traded emails back and forth. The book (.pdf) is a great resource for Airport Extreme and the workings of WiFi (Wi-Fi).

     

    Just to add a footnote: The ebook has gone version 1.6 and I don't doubt with the rumoured refresh that it will get updated.

     

    Message was edited by: worksafe

     

    Message was edited by: worksafe

  • Ali Navaie Calculating status...
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    Jun 16, 2011 1:58 AM (in response to Andy de_Groot)

    If you are unable to fine your base station after installing this update (5.5.3). Turn off all computers connected to your Airport Extreme (be it hardline or wireless); then unplug the power to both your modem and Airport Extreme...wait 1-2 minutes and then power up the cable modem followed by the Airport Extreme...your should then be able to see your Airport Extreme via the Airport Utility. At least that is what I did and it worked for me.

     

    Good luck.

  • powerbook1701 Level 3 Level 3 (545 points)
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    Jun 16, 2011 5:30 AM (in response to Ali Navaie)

    so far, my update went without issue..

    I haven noticed that the manual download size is 10.3, but the website says 10.8, and software update pulled it in at 12.3MB in size.. That was the only odd thing I saw..

  • William Boyd, Jr. Level 6 Level 6 (10,475 points)
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    Jun 16, 2011 7:42 PM (in response to worksafe)

    Thanks for refreshing my recollection.  He also writes for Macworld.

     

    I hope that book will be updated.  It's now approaching two years old.

  • divine86 Calculating status...
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    Jun 18, 2011 6:34 AM (in response to Andy de_Groot)

    I installed the latest update two days ago and I'm going crazy.

    Airport utility can only find my airport express when I have reset it, then trying to install it and when it's rebooting the connection is lost and airport utility can no longer find my airport express and I have to reset it again only to try the same procedure once again, with no luck.

     

    It have been working perfectly until this update, and I have no idea what to do.

     

    Has anyone got a solution?

  • pmargaritis1 Calculating status...
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    Jun 18, 2011 7:22 AM (in response to divine86)

    I have run into the exact same issue as divine86.  I followed the instructions as Ali Navaie outlined above but still no luck.  The light is flashing amber on my airport extreme but when I run the airport utility, it can't find my device. I have also tried resetting the device to its factory settings and still no luck.  I hope someone has a solution.

  • worksafe Level 2 Level 2 (180 points)
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    Jun 18, 2011 7:30 AM (in response to pmargaritis1)

    Have you unplugged you modem, router and shut your commuter down and waited 10 to 20 minutes. Turning them back on in this order, modem (wait a minute to let it warm up), router (set to factory defaults) and then computer.

  • DanGreenberg Calculating status...
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    Jun 18, 2011 2:10 PM (in response to Andy de_Groot)

    I was having the same problem after the 5.5.3 update. I could get online with my iPad (not the 3g one). It would see my router and functioned normally. But with my MacBook, it either didn't see the airport or would see if for a few seconds, then get a failed connection and I couldn't reconnect. I tried restarting all the equipment and no luck.  Same with deleting the Airport service in the Network preferences. Finally I just did the same thing and waited much longer, 2 hours instead of 20 minutes, and all seems well so far. Bottom line:

    1. deleted the airport service in network preferences
    2. unplugged cable modem
    3. unplugged router
    4. waited 2-3 hours
    5. restarted modem. waited 1 minute
    6. restarted router
    7. added airport service back
  • powerbook1701 Level 3 Level 3 (545 points)
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    Jun 18, 2011 2:40 PM (in response to pwwwayne)

    when you guys are resetting AEBS to factory, are you also going in and going to keychain and deleting all the airport related stuff there and then going into system preferences-network-advanced tab and deleting your old network there as well? This is a way to get a really clean redo of the AEBS and your network settings..

  • SimonJester753 Level 1 Level 1 (60 points)
    Currently Being Moderated
    Jun 18, 2011 3:57 PM (in response to powerbook1701)

    I noticed that nothing was showing up in my Airport utility when I wanted to reconnect an airport express that wasn't working. The Airport Extreme IS working , as my iPhone can find the wireless network, but it does not show up in the utility.

     

    I only use the express to send iTunes to my stereo. I can't be bothered reconfiguring my network from scratch for that. I'll plug my iPod into the stereo instead.

  • BMcRaeC Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jun 18, 2011 4:25 PM (in response to Andy de_Groot)

    I'm having the same **** here. 1st Gen Time Capsule, 2 Airport Express 802.11g , was set up as a WDS network, then after yesterday's Airport Utility update, I got a message saying my router configuration was incorrect, and I should change it to Bridge mode. Stupidly (it was late) I clicked OK, and since then, we've been having **** on wheels.

     

    I've reset my TC and AEs to factory settings, rebuilt the TC access, which seems to be OK, but I'm having trouble getting the AEs back up. It doesn't help that this isn't something people do every day.

     

    Is there any DEFINITIVE guide to building a WDS network out there? Something that actually gets into the details of what gets set up first, WITHOUT being someone's meal ticket to try and sell me an e-book? This stuff is not rocket science, if anyone with the inside knowledge of the correct approach would simply WRITE IT DOWN with any kind of authority.

     

    I haven't had to touch my WiFi LAN in over 2 years, and with one upgrade, I've lost a day's work.

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