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External Hard Drive Randomly Ejects From MacBook Pro - "The Disk Was Not Ejected Properly"

For some reason my 1TB WD My Passport Essential SE keeps randomly ejecting itself from my mac computer. And I keep getting this error message pictured here:


User uploaded file

In text: "The disk was not ejected properly. If possible, always eject a disk before unplugging it or turning it off. To eject a disk, select it in the Finder and choose File > Eject. The next time you connect the disk, Mac OS X will attempt to repair any damage to the information on the disk"


I am transferring large (5-10GB) HD video files, so I'm wondering if this is overloading the drive. However I don't think this is the case since I easily transferred these types of files on the older 500GB WD My Passport Mac USB hard drive (Model No: WD5000MEA) that I also own. Seeing that my newer 1TB WD My Passport Essential SE (Model No: WX71A31E5201) is built to perform better, faster and more reliably than my older model, I don't think this is the case.


I've tried resetting the PRAM on my Mac computer, and I used Mac's Disk Utility application to repair the disk (note: Disk Utility said that my drive was fine). What should I do to stop my external hard drive from randomly ejecting itself? (Hopefully the solution doesn't require me to delete/move the many, many GBs of files I have on my drive.)


The things that I have:


Computer:

Mac OSX Snow Leopard Version 10.6.7

Processor: 2.6 GHz Intel Core 2 Duo

Memory: 4 GB 667 MHz DDR2 SDRAM


External Hard Drive:

1TB WD My Passport Essential SE (WDBACX0010BBK-NECS)

Format: Mac OS Extended (Journaled)

MacBook Pro, Mac OS X (10.6.7)

Posted on Jun 14, 2011 5:51 PM

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Posted on Jun 14, 2011 5:56 PM

Try this, open energy saver preferences and uncheck the box for putting drives to sleep when idle, if the box is currently checked.

86 replies

Dec 25, 2014 1:31 AM in response to blaircarriere

Unfortunately this hasn't worked for me. Anyone have any other suggestions?


I have just had this problem since the 19th and I don't think anything has changed on my computer. Late 2013 3.5GHX Intel core i7 24dm RAM OSX 10.10.1 bought 6 months ago. Neither of my two Maxtor Desktop Basic 1.5 and 2 Tb external USB HDD will stay connected. I have bought new power supplies with uprated 5amp power output as I thought it could be the power supplies but it's not made any difference. Strange that both failed to stay connected at the same time. One is my time machine the other for large seldom used files

Jan 27, 2015 11:43 AM in response to simpswim

This problem seems to persist, so I'll throw in my 2¢

I have 4 externals attached to my Mac mini. 2 directly into the Mac, 2 into a hub.
The two connected to the Mac are a WD 640Gb and a Verbatim 1TB.

The two connected via the hub are a Seagate 1Tb and a Iomega 1Tb (the latter drive is manufactured by Samsung).


I have only one drive that has this self-ejecting problem. The Iomega. The others are fine. The Iomega WAS fine until about 3 weeks ago. I initially thought that it was something to do with upgrading to OSX 10.10 Yosemite but from the comments above/below that doesn't seem to hold.

The Verbatim and WD are both 3+ years old. The Iomega, 2 years old and the Seagate 1 year. The WD has been running almost constantly since it was installed. The other 3 are mounted when needed but the Iomega is used the second most.


I have no external software controlling these drives, only Mac's normal mount point. So I think that those that are saying it's the WD software are, unfortunately, probably wrong.

I have changed cables, PSUs (where possible) and plugged the drive into the Mac directly. I noted that the drive seems to play up toward the end of the day when it has been on for a number of hours. I have physically moved the drive thinking it may be a heat issue.

I have also noted that the drive behaves more erratically when there are a number of apps and processes running. Interestingly it has the most problems when I bring Skype to the front. I think that is coincidental but I can't explain why the drive should be more erratic when using skype.

The Iomega continues with it's self ejecting.

My gut instinct makes me think that it's a power issue, but I'm no techie.

Reading this thread there seem to be a few different makes of drive affected from various flavours of Mac OSX on various models of Macs.

I am inclined to think that it is a Mac issue not the drive.

I will be buying a new drive this weekend. The Iomega is my media drive and I'd hate to lose all my films, the more important music is backed up to the Seagate ;-)

Yes I have googled.


My Mac

Model Name:Mac mini (Mac mini 2011)

Model Identifier:Macmini5,1

Processor Name:Intel Core i5

Processor Speed:2,3 GHz

OSX 10.10.1


Below are some details of the Iomega drive. Please note that the other drives have the same spec as below, save for the manufacturers, BSD name, and that which you'd expect to be different for the differing drives.

Iomega 1Tb external drive (Samsung)

Available: 375,88 GB (375.881.838.592 bytes)

Capacity: 999,86 GB (999.860.912.128 bytes)

Mount Point: /Volumes/IOMEGA-1TB

File System: Journaled HFS+

Writable: Yes

Ignore Ownership: Yes

BSD Name: disk3s2

Physical Drive:

Media Name: SAMSUNG HD105SI Media

Protocol: USB

Internal: No

Partition Map Type: GPT (GUID Partition Table)

S.M.A.R.T. Status: Not Supported

Jan 27, 2015 12:44 PM in response to s-car-go

I'm just shooting from the hip like everyone else here; I've not ever had a problem with the following hardware:


Transcend USB 3.0 Five USB Hub

WD My Book Studio 2TB Drive

Seagate Backup Plus 4TB Drive


My main computer is a Early 2013 MacBook Pro 15" Retina, i7 2.7 / 16gb RAM


Never a problem. The ONLY time they've unmounted improperly is when we experience a power failure, even a quick drop of power that just lasts less than a second.


I've had older hardware that would unmount fairly frequently on Windows machines, but never gave it much thought; it was Windows. I did have some older externals on an older Mac that didn't like to stay mounted; I bought newer devices and everything worked. This leads me to think that these issues are possibly hardware compatibility issues on the aftermarket manufacturers' end. Whether it be hubs, or external drives. I bought everything 'latest and greatest' new with this latest Mac and like I'd said, I've had ZERO issues. Just my two cents.

Feb 17, 2016 6:40 AM in response to simpswim

Found a solution!


Hey Guys!

I am macbook user (OSX, El Capitan V.10.11.3.)

I followed the troubleshooting webpage from WD and it actually worked.

in the PDF user manual in page 38 they actually clarified how to create a partition for your External drive.

Go to http://support.wd.com and refer to Knowledge Base Answer ID 3865 for information about reformatting the drive.Then choose instruction for El Capitan. Step by step you'll see how you should go to Disk Utility and choose Mys Passport drive and the choose partition, if this option was not bold you should erase the drive. I tried erasing but it didn't work and showed an error in every attempt. So I followed this troubleshooting tip: I safe boot my mac (restart it and after you hear the famous voice, hold the shift key until you see the apple logo, then release it. When your safe boot desktop came up disconnect the wireless or ethernet and go through the same disk utility to find your external hard driver. At this time I could erase my driver and it was successful. So the partition option turned up bold and I started partitioning. In the partition box you need to choose the OS X Extended (Journaled) format. Voila, its fixed! You can restart and go to your normal operation system and use your formatted WD drive.User uploaded file



External Hard Drive Randomly Ejects From MacBook Pro - "The Disk Was Not Ejected Properly"

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