Cracked iPad glass

@ Alan Sampson. You're a knob! Get a life.

If apple makes a product they promote as going pretty much every where, they better be ready to stand behind it's durability. If they can't make it durable than stop robbing your customers with rediculous repair costs. I've put alot of money into apple in the last six months, jumping on that band wagon because they're commercials were touching. Not worth the price and I'll encourage anyone else to find an alternative.

The screen is made of glass therefore it's fragile. Kids should learn to take care of their property and there are cases available as well. If you don't think it's possible then you can go through an insurance policy.

It's not about being negative but rather stating the truth. Yes, someone is seeking help and the answer has been given. I have had my iPad for about a year and it doesn't have a single scratch, same for my other devices, which I've had for longer.

Sometimes things happen but you can't expect to get a new one for free when there has been user damage, defects are different and are covered.

Me Too!! April 25, 2012. Apple in Burbank, CA, just replaced our ipad which had a cracked screen with a NEW ipad - for FREE!! We went into the store, told them our son dropped it and they gave us a new one. I LOVE LOVE LOVE LOVE Apple. That's why my family owns 3 Apple desktops 2 laptops an ipad and 3 ipods. Best customer service on the planet!

vazandrew wrote:

That is still user damage, which is not covered by the warranty. You would be getting a new device for the specified fee

Probably refurbished, not new.

Because there is a wide range of different cases available from a significant number of 3rd parties with some sold by Apple online and at their stores.

Do a Google search for iPad cases to see for yourself.

How is she wrong? The only iPad2 cases Apple sells on their site is the smart cover. She is absolutely correct. You need to modify your search parameters to be iPad2 and not ALL iPad.

http://store.apple.com/us/browse/home/shop_ipad/ipad_accessories/cases?n=ipad2&m co=MjEzNTM1MjQ&s=topSellers

I also had the glass on my ipad2 crack. Apple exchanged it but now the same thing happen to the new one and it had the protective cover on it. The glass breaks too easy. I was not awear that it was cracked and and picked it up and cut my hand on the glass.

I probably should have taken it back to the local Apple store, but I went through AMEX. I had to send it to them insured, and at my expense. The case was resolved quickly, and I promptly purchased a 64g to replace the 32g. While at the Apple store, I told my sales rep what had happened. He asked why I didn't bring it in to them, and went on to indirectly say they indeed would have 'helped me out.'. M

Dell does with CompleteCare Insurance. You can break your screen as many times as you like and Dell will cover it for the duration of the accidental insurance policy. Why doesn't Apple offer this type of insurance? AppleCare is useless because once you crack the iPad glass and choose not to repair it (i.e., spend the $329) the warranty you paid for is void! I call this coersion: either give us $$$ for a replacement iPad or your warranty will be void. 😟

As many times as you like, and with no deductible?

And for what product(s)?

Please provide a link.

Whatever insurance Dell offers for their cheap plastic garbage products is done by a 3rd party insurance carrier. I believe there are 3rd party insurance for the iPad and if so, I doubt it is for as many times as you like with no deductible.

The AppleCare extended warranty extends the standard one year warranty. It is warranty, not insurance. Dell probably offers the same for their cheap plastic garbage products, or maybe not. If you think it is coersion, stick with Dell's cheap plastic products and pay for their 3rd party insurance.

I have it for my laptop. There is no deductible. Have a bad motherboard? A tech comes and fixes it on your kitchen table. One laptop of mine went through 4 motherboards and it didn't cost me a dime. nother laptop had its DVD drive replaced free.

To quote the tech 'step on it and we fix it'

Now my laptop is 4 years old and out of warranty and I have no idea if the policy has changed lately, but yes, it is 100% coverage even for accidental damage. You do pay for it. I think it came out to over 100 per year, but it was worth it.

This has just happened to my daughter's iPad 2. No drop, no floors or hard surfaces, she clinked the edge with her plate as she sat down and the entire thing shattered from that spot and cracked right across. I've written to Apple, wait to hear their view. Very, very disappointing and she's really upset. She's only 12 and worked her butt off for an entire summer to earn half the money to buy this.