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Cracked iPad glass

Warning had my iPad for one month. It was a lovely gift from my family. Fell out of my hands to the floor. Did not take much for the glass to break. I contacted Apple Care. They had me send it to them. Just sent it back saying it was too damaged to repair.Any suggestion for getting it repaired? It still works in fact I used it even with the cracked glass. Diappointed in Apple...I was hoping that they would stand by their product. Also do they offer a cover for the iPad2 that would prevent the glass from breaking?

Posted on Jun 15, 2011 5:05 PM

40 replies

Feb 27, 2012 9:08 PM in response to robolivia

Such a brave keyboard warrior. Low-life ****.

Feb 28, 2012 12:58 PM in response to jaynefromchampaign

so what about when you didn't even drop your ipad2. I closed my apple smart cover put it down on my nightstand went to check dinner. I came back picked it up with one hand on the lower right corner didn't even hear the glass crack. Then i sit down open the smart cover, light reflects on the screen there is a crack that arcs from the bottom to the side that outlines the placement of my thumb and the side of my palm as if I tried to snap the lower corner off. Call up Apple they will replace for $319 so how does that work.

vazandrew

Level 8

40,492 points

Feb 28, 2012 1:35 PM in response to chaos_bmt

That is still user damage, which is not covered by the warranty. You would be getting a referbished device for the specified fee

Feb 28, 2012 1:33 PM in response to vazandrew

vazandrew wrote:

That is still user damage, which is not covered by the warranty. You would be getting a new device for the specified fee

Probably refurbished, not new.

vazandrew

Level 8

40,492 points

Feb 28, 2012 1:36 PM in response to IdrisSeabright

Good call, I had meant to say that. Edited to reflect.

Feb 28, 2012 1:45 PM in response to vazandrew

Which is as good as new, in my opinion (just bought a refurbed MBA and am over the moon about it!)

vazandrew

Level 8

40,492 points

Feb 28, 2012 1:55 PM in response to IdrisSeabright

It seems to be the case, I know a lot of people who have gone that route and had the same feedback.

Apr 25, 2012 12:02 PM in response to justin73

Me Too!! April 25, 2012. Apple in Burbank, CA, just replaced our ipad which had a cracked screen with a NEW ipad - for FREE!! We went into the store, told them our son dropped it and they gave us a new one. I LOVE LOVE LOVE LOVE Apple. That's why my family owns 3 Apple desktops 2 laptops an ipad and 3 ipods. Best customer service on the planet!

Sep 19, 2013 1:54 PM in response to rockpaperscissors6663

The same has happened to my 10 year old daughter what have you done about repairing yours what did apple say

vazandrew

Level 8

40,492 points

Sep 19, 2013 2:40 PM in response to Suefrain1965

You pay the fee and get the replacement, there is no repairing done

Cracked iPad glass