"itunes could not contact the ipod software update server because you are not connected to the internet" Help?

Doublechecking something else from the diagnostics:

Current user is not an administrator.

Is that true? Or does your Windows User account have full administrative rights?

🙂 many thanks.

If you do actually have an administrative account, the false result in the iTunes diagnostics can sometimes indicate idiosyncratic permissions trouble that has been known to interfere with Store connections.

Let's try an experiment. I'd like to try doing a "Run as administrator" on your iTunes.

Quit iTunes first.

In Computer, open Local Disk C: or whichever drive you have your program files installed on.

Open the "Program files (x86)" folder.

Open the "iTunes" folder.

Right-click on the iTunes.exe file and select "run as administrator".

Run your network connectivity tests again. Do they now say "Current user is an administrator"? If so, try another Software update. Does it go through without the error this time?

Message was edited by: b noir

Actually, just in case, let's try disabling and enabling your network connection. Here's a video on how to do that on Windows 7:

http://www.youtube.com/watch?v=7dqGBd9kctc

goto control panel >> window firewall >> exceptios tabs >> check the tickbox iSCSI service will do.

firewall need to turn on, otherwise cannot perform the update as well

Hi, I've got the same problem, and I've got a fine internet connection, the diagnostics showed fine connectivity and my windows firewall is on

Here are my diagnostics results, please let me know if there is something wrong with them 😀

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Hewlett-Packard Compaq Presario CQ61 Notebook PC

iTunes 10.4.1.10

QuickTime 7.7

FairPlay 1.12.20

Apple Application Support 2.0.1

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 3.4.1.2

Apple Mobile Device Driver 1.57.0.0

Bonjour 3.0.0.2 (333.2)

Gracenote SDK 1.9.1.485

Gracenote MusicID 1.9.1.102

Gracenote Submit 1.9.1.133

Gracenote DSP 1.9.1.43

iTunes Serial Number 0026B17803519038

Current user is not an administrator.

The current local date and time is 2011-10-07 20:20:36.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {FBE0F3DE-E695-4CCA-8074-2C90333058C0}

Description: Microsoft Virtual WiFi Miniport Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Adapter Name: {9E6A0DA2-C0A0-419B-B60E-64271CD64102}

Description: Atheros AR9285 802.11b/g/n WiFi Adapter

IP Address: 192.168.1.3

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Fri Oct 07 20:04:04 2011

Lease Expires: Fri Oct 07 21:04:04 2011

DNS Servers: 192.168.1.1

Adapter Name: {8F5CB585-7C42-49C4-8916-4076C9FEA82E}

Description: Realtek PCIe FE Family Controller

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

SSL 3.0 Support: Enabled

TLS 1.0 Support: Disabled

Firewall Information

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2011-10-07 11:57:33.

**** Device Connectivity Tests ****

iPodService 10.4.1.10 (x64) is currently running.

iTunesHelper 10.4.1.10 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.

Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.

Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.

Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.

Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.

Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.

Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.

Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:

Tiptod, iPod touch (4th generation) running firmware version 4.3.1

Serial Number: CCQDL0SZDCP9

**** Device Sync Tests ****

Sync tests completed successfully.

to ongfrombayan. thanks buddy. that was my problem and again thanks to you, it is solved now. yeeaah.