Linked Cards - "Unified" and "Unknown"

I have a slightly strange thing happening. I am not sure when this started happening, but in my contacts now, just about each contact has linked cards, but instead of showing how everyone else is reporting, I have a "Unified" card linked, and an "Unknown" card linked. Where did teh "Unknown" come from, and how can I get rid of it?


I followed the steops outlined here, but it didn't help:

http://support.apple.com/kb/HT3677


Anyone else have any ideas?


Thanks!

iPhone 4

Posted on Jun 20, 2011 10:08 PM

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Question marked as Top-ranking reply

Posted on Mar 1, 2013 8:47 AM

Reading and researching for 6 days. Apple keeps calling back again and again. I admire their punctuality but they keep rushing me through the same solutions over and over again. I am really disappointed that they have an instruction manual they do not diverge fron. Today was the 4th day they called. I had deleted my phone twice following their suggestion and reset all settings which brought my iphone back to an awkward, unfamiliar state. Nothing worked.


I used all apps that have been suggested here ('Spring Clean' and 'Cleanup'). Did not work. They kept returning a message that said I have NO contacts on my phone. My correct set of contacts contains 499 backed up on iCloud and of those 388 unfortunately duplicate against themselves thus creating a set of 'Unified accounts'.


After all this research, inablity to manually delete one by one, back up from itunes during sync, deleting and restoring phone, the app that worked for me is called 'MultiDelete'. I found all the apps, did a test drive on a couple and worked. Applied to all. All contacts were erased. Turned iCloud contacts back on... I still am in awe. Very please and surprised that a problem I have had for more than a year is resolved!


No more duplicate contacts when calling from Viber, Skype and any other contact-related app! Yes!

39 replies

Aug 6, 2012 4:33 PM in response to CJPocoLoco

This is awesome! Thanks for the fix!! This worked very well for me. In my case, duplicate contacts in Viber were what prompted me to seek this solution. And your procedure worked like a charm.


For other viber users who are trying to solve this same problem, note that once I started iCloud contacts syncing again and saw all my contacts show up in the native address book, re-starting Viber did not solve the issue. I had to delete Viber and re-install it from the app store before it solved the issue once and for all.

Jan 24, 2013 8:15 PM in response to jmartin724

LINKED CONTACTS ARE TWO OR MORE CONTACTS COMBINE TOGETHER, TO MAKE LIFE EASIER WITH HANDLING MANY SAME CONTACTS


UNKNOWN/INFO IS A SINGLE CONTACTS.


I have the solution for this, so please full attention here to get it correctly. I found the steps from the iOS 6 manual.


Link a contact: Edit a contact, tap Edit, then tap and choose the contact entry to link to.

Linked contacts aren’t merged. If you change or add information in a unified contact, the

changes are copied to each source account where that information already exists.


If you link contacts with different first or last names, the names on the individual cards won’t

change, but only one name appears on the unified card. To choose which name appears when

you view the unified card, tap the linked card with the name you prefer, then tap Use This Name

For Unified Card.


View contact information from a source account: Tap one of the source accounts.


Unlink a contact: Tap Edit, tap , then tap Unlink


First Step: Edit contacts

Second Step: Scroll down & Click + symbol

Third Step: Click linked contacts (choose your contact that you want to be linked if the contact you are in)

Fourth Step: Click done

Fifth Step: Go to LINKED CONTACTS

Sixth Step: Choose your prefer name ex. Facebook: Taylor Rocker

iCould: Taylor Swift

Seven Step: EXAMPLE: I choose iCould to be my prefer name.

Click on iCould: Taylor Swift
There will be a new button appear which is "Use This Name For Unified Card"


FYI: IF FACEBOOK NAME AND ICOULD NAME ARE THE SAME OR A BIT DIFFERENT, YOU CANNOT CHOOSE WHICH NAME YOU WANT TO BE APPEAR.

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Linked Cards - "Unified" and "Unknown"

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