Refunds: Who has applied? Have you changed your mind? Have you had a response?

I just received an email saying that I would get my money back in 3-5 days. This was after I requested a refund yesterday morning, about 36 hours ago just for a frame of reference.

I used it more today and was starting to get the hang of FCP X although it pointed out that a lot of the things I use daily are buried in this version or non existent. I do like much of what I saw and I'll be happy to give it another try in a few months after they get it back up to speed. Apple handled this release poorly and I hope FCP can bounce back.

I have just requested a refund & I'll be keen to see the response. I figure it's the most effective way of registering my disappointment in FCPX. I'll keep my eyes on it and buy it again when/if it ever gets the features I need

Us too .. we held off moving to Premiere waiting for FCPX .. usually these NLE
moves are controversial. In this case, it was unanimous. We may check in from time-to-time,

but once we re-tool, we lock in for several years.

JeffKirkland wrote:

I have just requested a refund & I'll be keen to see the response. I figure it's the most effective way of registering my disappointment in FCPX. I'll keep my eyes on it and buy it again when/if it ever gets the features I need

Yes i want.

just applied for my refund.

At least let me put on some lipstick, Apple. I like to look pretty before I get good and ******.

I feel cheap going back to Premiere after all these years.

http://cl.ly/3c1W221O242R2c1Q3z2z

I had a response from the Appstore and they said that due to extraordinary circumstances/unintentional purchase that I could have my money refunded in 7-9 business days.

Feel better about getting a refund, but would have liked much more for FCP to live on...

I got my refund promised today. That is a relief and gives me at least hope that apple can be reasonable!

I will check back on FCPX in about a year when they have added the things I need. I am sure it will be a good app in the end but a lot still to do. Once it has proper import/export options for common pro footage, projects and audio and also multicam support then I'm in.

Its so strange that apple didn't realise that they could have saved a great deal of trouble and public derision if they just released it as a 2 month free public beta trial to get feedback from people who wanted it. I'm sure then most would have raved about how awesome it might be in the future and been willing to hack about a bit and tear their hair out. It took me a day to work out how to get footage from my camera in and only then with an unsupported third party bit of software. If it had of been a free trial I would not have minded a bit of frustration to give them some feedback.

People paying to be a beta tester is not a cool attitude for them to try out.

No dice for me. I got blown off:

Dear Marc,

It's Tanzeem again from iTunes Store Customer Support.

I'm sorry to hear that the Mac application "Final Cut Pro" you recently purchased is not functioning as expected. I will surely provide you the necessary information to resolve this issue.

Marc, the steps outlined in this article resolve many common issues with apps:

Troubleshooting applications purchased from the App Store

http://support.apple.com/kb/TS1702

Please note that "Apple" is the best resource for information about "Final Cut Pro". Therefore, I recommend you contact "Apple" directly. Please visit:

http://www.apple.com/support/finalcutpro/

Thank you for your understanding and for being a valued iTunes customer. We want your iTunes experience to be as enjoyable as possible.

Have a good day!

Sincerely,

Tanzeem

iTunes Store Customer Support

http://www.apple.com/support/itunes/ww/

Please Note: I work Tuesday to Friday, 04:00 AM to 03:00 PM CST

...And then the bad taste to add an exclamation mark on "Have a good day!". Sorry you're going to die "Have a good day!". Geeeze, that's like something out of the Stepford Wives...

That's outrageous. I get that kind of stuff from pretty much everywhere these days. CSRs are pretty much not bothering to read and just following simple decision trees about how to respond. I wonder if Tanzeem is actually a person or just a simple 'bot.

You need to make it clear which deficiencies make it useless to your needs I suspect. I don't think they are allowed to make an exception for just not liking the interface much.

However, not doing something basic like be able to work with your camera footage when the manual says it can or being able to export audio to do sound post on a project will do the trick. They can't really argue with that because they are real things you need from a "pro" app. I made a point of how the app is basically a beta and not really finished and gave examples.

Marc, when you file your complaint be sure to list the things you miss from FCP X in order to do your job.

Then Apple will refund you and they are quick to respond then.

But really list why you can't use FCP X.

I stated that without XML export my workflow does not exist and that they didnt mention this in any of their marketing material.

His response makes no sense considering what I wrote. It's a bot.

I pointed out how opening old projects, edl/xml (to Smoke, etc.) and other aspects were not at all what I expected from a pro app and one that called itself by the name it was going by. I said that my last expectation when I bought it was that it would do much less than the last version. That was not announced anywhere in the materials...

Remember them comparing the two timelines of the same project in the Supermeet. I took it sort of naturally that I would be able to open my old projects (like in every version of Word since they brought it out)