Just received this follow-up regarding my refund request:
Hello Andrew,
I understand the Mac App you purchased "Final Cut Pro, v10.0" is possibly not working as you expected.
My name is John David, and I'm on the iTunes Store Customer Support team. My team can answer non-technical questions about Mac App store billing issues, accounts, store content, downloading purchases, and related topics, but we can't answer questions about the functions of the Final Cut Pro v10.0 App.
For assistance with finding out more information on this App, and to verify if the App does/does not meet your needs, I urge you to to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support options as well as assist you in determining what option might be most helpful in this case. To find the appropriate phone number, please visit:
http://www.apple.com/support/contact/phone_contacts.html
Another option is to simply describe your issue using our website and arrange for an Apple Expert to call you. Using this option, you can receive a phone call now, or make an appointment to have an Apple Expert call you later if that is more convenient. To explore this option, please visit the Express Lane:
https://expresslane.apple.com/
If you are able to speak with a technical advisor and need to reply back to this email, please include your case number provided you during your call.
Thank you so much for your cooperation.
Best regards,
John David
iTunes Senior Support Specialist
http://www.apple.com/support/itunes/ww
And here is my reply:
Thank you, but I have no question about the functions of Final Cut Pro v10.0, nor do I have any interest in paying for technical support. I purchased this app with the understanding that it was a new, functional version of Final Cut Pro (as indicated by the version number: 10.0, not 1.0). After familiarizing myself with the software and conferring with many other experienced Final Cut Pro users, it has become clear that Final Cut Pro v10.0 is not a functional replacement for Final Cut Pro v7.0.2, nor is it suitable for video production in a professional environment, as the App Store description and other Apple marketing materials implied.
The App Store description and associated marketing materials make no mention, for instance, of Final Cut Pro v10.0's inability to open project files from earlier versions of Final Cut Pro, the lack of XML and OMF support, and the lack of broadcast-quality monitoring. Apple's failure to disclose these limitations was deceptive, and falls under the state of California's definition of false advertising under Section 43(a) of the Lanham Act: "Any person who, on or in connection with any goods or services, or any container for goods, uses in commerce any … false or misleading representation of fact, which … in commercial advertising or promotion, misrepresents the nature, characteristics, qualities, or geographic origin of his or another person's goods, services, or commercial activities, shall be liable in a civil action by any person who believes that he or she is likely to be damaged by such act."
Please refund to me the full purchase price of this application.
