Refunds: Who has applied? Have you changed your mind? Have you had a response?

From my understanding the process is not transparent, if there is a DMG file, it is hidden while the process installs then is later deleted, (just a theory) the more likely senario is that you will have to download directly from the App store, every time, translation, if you have to for what ever reason install the software again.

You will have to go to the App store and download the entire file all over again.

I wish I could say that it was a good idea, but sadly, I cannot.

Oh crap...sounds like LionX is going the same way. This just cannot be right. Call me old fashioned but I do like to 'rebuild' the entire mac once in while. That means erasing the HD and reloading the OS and apps...which is why I have all my apps as disc images on a external drive. So easy. Looks like after all these years I am stuck with a fashion accessory. A big expensive smart phone.

Its weird, a few years back I switched from Microsoft because of their crazy attitude to software development and licensing, now Apple seem to be going the same strange way with theirs.The idea of an OS and apps that you can't rebuild from disk in an emergency on site is pretty flaky. I think it might be time to go fully linux and keep apple just for what they are good at - hardware. The only missing app on linux now is an industrial strength video editor but that seems to be just about to be fixed with lightworks. For every other thing I use now there is already a decent free or well priced app that will run on linux already. It is getting close to the point where people don't have to put up with the decisions of crazy meglomaniac marketing departments if they choose. I really don't think I will be "upgrading" to lion somehow.

it doesn't erase the app when they give you a refund. i still wont use it, but it is a weird biz model.

I may have missed this in the 34 response here, but:

How does one best apply for a refund? I used AppStore Account and Billing support.

it's in the app store under support. it takes 24 hours

Not in my case .. I received this reply from iTunes Store Support:

Dear Jeffrey,

Greetings from iTunes Store Customer Support. My name is Mervin.

I understand that you would like to have refund for your 3 mac application purchases as it do not work with your device. I know you are eager to be taken care of this. I will give you much of the information to resolve this.

Jeffrey, I request you to first please contact the developer of these applications and they will provide you the requirements that you need to use this application. They will give you all information required. I know you were eager to use this application. I have provided the links of each of them:

http://www.apple.com/support/finalcutpro/

http://www.apple.com/support/compressor

http://www.apple.com/support/motion

The support team will give you all the information.

Please let me know once you have contacted and if you need a refund. I will look forward to your reply to know about this.

Thank you for being a valued iTunes Store customer. Have a great day!

Sincerely,

Mervin

iTunes Store Customer Support

I guess my credit-card company is the next remedy

"I understand that you would like to HAVE refund------Out sourced.

RedHavoc wrote:

Haha what?!

Try contacting App Store support on the link below instead of iTunes support!

They are one and the same ... (at least as far as purchases go).

I successfully received a refund for FCPX and Compressor. In my request, I simply stated that the fact it could not open any older FCP docs was unacceptable, and that nowhere in the App store page did it note this issue.

RedHavoc wrote:

I'm not so sure about that. Did you see the email I got above? Totally different!

Yea .. I did ...

I re-submitted my request and we'll see what happens.

The automated reply makes me believe the support organization is the

same...

Dear customer,

This is an automated reply, but an iTunes Store (Mac App Store) representative will review your request and send you a personal response, most likely within 24 hours.

While you are waiting, you may wish to review this article:

Mac App Store FAQ

http://support.apple.com/kb/HT4461

Please do not reply to this email message. It was sent from an address that cannot accept incoming email.

Thank you for your patience.

Perhaps they're overwhelmed with the response to FCPX.

jeff

I was super happy at first with the speed and new goodies, before my mind was able to 'ingest' the facts about Final Cut Pro X that matter to a pro.

Now I just feel ripped off and want to get my money back...