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NezihSavaskan Author

Level 3

780 points

Refunds: Who has applied? Have you changed your mind? Have you had a response?

I have.

On one hand this program is currently of no use to me, and I simply don't have time to learn to use it. The money isn't a big factor for me (my concern about the future is), but if I am not going to be using it, I figured I might as well get a refund.

On the other hand I see a few nice little features which I might as well hang on to it for, and also, I can only hope, all the missing things that render it useless will come back... so I might as well hang on!

Either way, I haven't heard a peep from Apple since I applied for my refund (by three different means) yesterday at about 16:00 GMT.

Have you?

MacBook Pro (2011 Quad 2.3 i7), Mac OS X (10.6.7), 8Gb Ram, 250GB SSD

Posted on Jun 22, 2011 9:43 AM

127 replies

Jun 22, 2011 3:27 PM in response to NezihSavaskan

Same here. So I can stop bit****g now and revisit this mess in a few months or so.

NezihSavaskan Author

Level 3

780 points

Jun 22, 2011 3:30 PM in response to jackjames

Exactly what I will do. Sure, some people will be busy learning, but frankly I don't have time right now! I wish I did though... well... just being hopeful there!

Jun 22, 2011 3:38 PM in response to NezihSavaskan

I just want the bugs fixed in FCS and FCP 7 now that would be a novel concept providing a product that actually lives up to the advertising hype

this is an Epic Fail

Jun 22, 2011 3:50 PM in response to NezihSavaskan

Have not changed my mind. Not happy with this product. I should have waited before purchasing.

Jun 22, 2011 4:14 PM in response to NezihSavaskan

OMG why didnt i get a response

Jun 22, 2011 4:34 PM in response to NezihSavaskan

RedHavoc, did you tell them that you purchased by mistake or that it was a mistake purchasing it? I have applied for a refund but told them that in hindsight I regretted buying it. Should I have said that it was a slip of the finger?

In any event I have applied for a refund and I want it off my machine...

Stefan B.

Level 1

100 points

Jun 22, 2011 4:45 PM in response to NezihSavaskan

RedHavoc wrote:

Look what I just received in my inbox:

[...]

I'm sorry to learn that you purchased a app called "Final Cut Pro"

[...]

Epic

NezihSavaskan Author

Level 3

780 points

Jun 22, 2011 5:14 PM in response to Tony500uk

I told them that due to the lack of certain features which I was not made aware of prior to purchase the application was useless to me in it's current form.

Jun 22, 2011 8:05 PM in response to NezihSavaskan

FYI, I just received my refund. I also told them due to lack of certain features. It makes sad to not be able to keep working in the latest version of FCP, but all the missing features are things that I use on a daily basis. If I can't lay back to a D5 with 5.1 audio or send things off to a mix FCP X is of no use to me. For now I will keep using FCP 7, until they either decide to fix the mistakes or abandon what once made FCP a "Pro" program. Until then I will keep my fingers crossed that they can sort things out and give us the program I think we all thought we were getting.

Jun 22, 2011 8:40 PM in response to phonax

I will be asking for one tomorrow. This is a move backwards for a once great product.

Jun 22, 2011 8:48 PM in response to NezihSavaskan

Why is there no "30 day trial" for this thing?? (that would surely solve the "refund" problems)

It's utterly ridiculous that one can't try this (controversial) software before one forks over $300 for it.

Badly done Apple... badly done indeed!

Jun 23, 2011 1:16 AM in response to dronetacular

This marks 24 hours since I requested a refund, and I haven't heard a thing from Apple.

phonax

Level 1

0 points

Jun 23, 2011 1:25 AM in response to Andrew G.

Its been 30 hours here! Tonight I will cancel the transaction for my creditcard.

I am not using it so not paying for it either.

Jun 23, 2011 3:25 AM in response to phonax

see below. does the app disappear from my computer?

Dear Neil,

Welcome to iTunes Store Customer Support. My name is Chitaranjan and I will be assisting you today.

I am sorry to hear that the application you recently purchased is not functioning as expected. I certainly understand your concern and I am sure you want this to be resolved at the earliest.

Neil, I have issue the refund for the application. In five to seven business days, a credit of 326.61 USD should be posted to the credit card that appears on the receipt for that purchase.

The steps outlined in this article resolve many common issues with apps:

Troubleshooting applications purchased from the App Store

http://support.apple.com/kb/TS1702

I hope this resolves the issue. Please feel free to contact me for further assistance and I will be happy to assist you.

Thank you for being a valued customer. Have a great day!

Sincerely,

Chitaranjan

iTunes Store Customer Support

bit4bit

Level 1

0 points

Jun 23, 2011 4:52 AM in response to NezihSavaskan

Just a thought...if one purchases from the Apps Store can FCPX run 'offline'? that is, with no internet connection.

I would prefer a .dmg, means I can load and edit in the field on the laptop. Another thought, if you have just got a refund...does your version still work? or is 'broken' remotely by the Apps store. Anybody tried moving the app from one platform to another? Cannot still work Shirley.

Refunds: Who has applied? Have you changed your mind? Have you had a response?