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The iPhone "..." could not be synced because the sync session failed to start

I am trying to sync my iPhone 4 with iTunes and I receive this "The iPhone 'XYZ's iPhone' could not be synced because the sync session failed to start." I have synced this phone many times in the past without any issues and this error just started to occur. I have done all the usual: reset my phone settings, restarted my computer etc. Does anyone have any suggestion as to what I could do?

iPhone 4, Mac OS X (10.6.7), Mac OS X (10.6.8)

Posted on Jun 24, 2011 8:32 PM

Reply
242 replies

Sep 2, 2011 6:05 AM in response to Jorge Flor

my solution was:


sudo killall iTunes
sudo killall iTunesHelper
sudo rm -rf /Applications/iTunes.app
sudo rm -rf ~/Library/iTunes
sudo rm /System/Library/Extensions/AppleMobileDevice.kext
sudo rm /Library/Receipts/AppleMobileDeviceSupport.pkg
sudo rm /Library/Receipts/*iTunes*.pkg
sudo rm ~/Library/Preferences/com.apple.iTunes.eq.plist
sudo rm ~/Library/Preferences/com.apple.iTunes.plist
sudo rm ~/Library/Preferences/com.apple.iTunesHelper.plist
sudo rm -rf /Library/iTunes
sudo rm ~/Library/Preferences/ByHost/com.apple.iTunes.*


and then reinstall itunes 😉

Oct 13, 2011 11:35 AM in response to scouserr

I have this on my iPad2, using iTunes in a Windows 7 VM. It appears to have fully upgraded the iPad to iOS5, everything appears to be there, but it always says "The iPad can't by synced because the sync session failed to complete". I also notice that my "other" data usage went from near zero to 17G or something like that. So something is stuck on the iPad....

Oct 16, 2011 2:49 AM in response to FalakShah

I had all kinds of new and interesting things happening to my music, ringtones and photos with this. While the phone was still misbehaving, I set my synch preferences (photos, podcasts, music etc .) to how I wanted them to be. I then tried to synch. Of course, I had the same annoying message but the phone had backed up. I then restored my phone to factory settings (via iTunes). When prompted to restore from the recent backup, I went ahead. It synched perfectly and has done so ever since. I can't explain this but I am glad that the equivalent of 'turn it off and on again' seems to have worked. Good luck.

Oct 16, 2011 10:17 AM in response to AFANA

I have the same error message/problem with my iPad 1, trying to sync photos with a Windows PC. Tried all the suggestions above - none worked. Found a completely different solution.


When syncing photos I had "All folders" selected. Changed this to "Selected Folders". Then tried selecting one (small) folder: sync successful! Then added a few more and sync worked again - however selecting all folders (manually) failed.


The problem I saw seems to occur if you have too many photos. By selecting a few folders at a time, they can be added OK. Eventually I was able to switch back to "All folders" and Sync now works OK. The nature of the problem seems to be the iTunes software timing out if you try to add too many photos at once: it seems to then "stick" at the message "Waiting for changes to be applied" and eventually it just returns the error message "...could not be synced because the sync session failed to finish". Adding folders a few at a time seems to solve it.


HTH,


Mark

The iPhone "..." could not be synced because the sync session failed to start

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