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The iPhone "..." could not be synced because the sync session failed to start

I am trying to sync my iPhone 4 with iTunes and I receive this "The iPhone 'XYZ's iPhone' could not be synced because the sync session failed to start." I have synced this phone many times in the past without any issues and this error just started to occur. I have done all the usual: reset my phone settings, restarted my computer etc. Does anyone have any suggestion as to what I could do?

iPhone 4, Mac OS X (10.6.7), Mac OS X (10.6.8)

Posted on Jun 24, 2011 8:32 PM

Reply
242 replies

Jul 14, 2011 1:45 AM in response to Erik Holmquist

I have the same issue with 10.5b3 and iOS5b3 on MacOS

I can sync, but don't get any Backup!

Messages are:


iTunes could not back up the iPhone"..." because a session could not be started with the iPhone


and


iTunes could not sync information to the iPhone "..." because a connection could not be established to the iPhone


what can I do? No Backup meens no new installation...


kind regards Ivo

Jul 14, 2011 5:27 AM in response to ivovon

I have the iPhone 4, and i upgraded it to iOS 5 beta 1 and iTunes beta 1, I couldn't put on iOS 5 beta 2 for some reason but she 3 came out I downloaded iOS 5 beta 3, and iTunes 10.5 beta 3 and tried to install iOS 5 beta 3 onto my iPhone and now my phone keeps getting the iTunes can it establish a link, well same message but I did a clean restore and tried 3 times and still absolutely nothing works

Jul 22, 2011 7:01 PM in response to FalakShah

After experiencing many of the same issues as discussed in this forum, here is how I resolved.


Steps to get from IOS5 beta 1 > IOS5 beta 4: (This may work for beta 2. I did not test)

  1. Plug phone into computer
  2. Force phone into DFU
  3. After clicking "OK", hold down on OPTION and press RESTORE
  4. Point to the IOS 5 beta 4 package
  5. Finish restore
  6. I restored from a previous backup, without any issues.


Good luck!

Jul 28, 2011 7:27 AM in response to FalakShah

Had the same problem and reading through the loines here I think this is the simple solution:


Connect your iPhone / iPad and wait for the message to appear. 'the iphone could not be synced because the sync session failed to start'


Click OK


Your device will be shown in iTunes as usual its just not synced so right click on your device and select 'Backup' this will back up everything as normal.


Next upgrade all software iTunes / xcode


Finally restore your device through iTunes using the option key (mac) and select the correct Firmware ipsw


Thats it your ready to restore your backup you made earlier all done without the need to revert back to earlier versions etc

Aug 1, 2011 9:00 PM in response to FalakShah

Ive got a problem. I have IOS 5 beta 1 on my phone but when i try to download Itunes beta 1 it says that my itunes it still running and thati must quit out of it to install the new itunes. However itunes is already quit out of and for some strange reason it doesnt let me install itunes beta 1 and i cant sync my phone with any other itunes beta versions what do i do?

Aug 5, 2011 8:27 AM in response to FalakShah

COME ON APPLE!!! You still haven't fixed this yet? We're on beta 4 and I still can't sync! I was just using beta 1 but it just expired and I lost all of my pictures I haven't synced for a month, and leaving that behind I still can't restore from my old backup on ios 5 beta 4. You shouldn't do this to your customers or developers!

Aug 5, 2011 11:27 AM in response to cmayer17

Why do you think it's beta software?! Apple specifically says not to install beta software on a phone used every day. Are you seriously complaining that the software is buggy? If you want a reliable, stable version of iOS don't install a beta.


This entire thread shouldn't it even be here, it belongs in the iOS5 Beta developer forum.

The iPhone "..." could not be synced because the sync session failed to start

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