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Netflix - connection error with iPad and iPad2

41378 Views 28 Replies Latest reply: Feb 2, 2014 9:03 AM by desertKTV RSS
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TowJam60 Calculating status...
Currently Being Moderated
Jun 25, 2011 7:14 AM

For the past 3-4 days, I've been unable to connect my iPad or iPad2 (both via wifi) to Netflix. I'm getting the following error message;

Connection Error

We are unable to connect you to Netflx. Please try again later.

I can access my Netflix account via my computer and can stream to my Xbox and other laptops. I've been on the phone three different times with Netflix tech support and they're telling me it's currently a "known issue" with iPads - but there's no ETA and and I'm not seeing any other reports of this on other forums.

 

Is anyone else having the same problem?

64gb iPad, 32gb Touch,, Windows 7, various MBPs, iPads and iPods scattered throughout the house
  • Allan Sampson Level 10 Level 10 (122,170 points)
    Currently Being Moderated
    Jun 25, 2011 7:26 AM (in response to TowJam60)

    Not me. Watched a Netflix movie last night with my iPad 2.

     

    Not sure what this "known issue" with iPads would be with Netflix's iPad app. That would be like Microsoft claiming a problem with Word for the Mac is an OS X or a particular Mac model problem they have nothing to do with whatsoever.

     

    Hogwash.

  • John Badanes Calculating status...
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    Jun 26, 2011 10:07 AM (in response to TowJam60)

    Just so you don't feel all alone on this, yes, I'm having exactly the same problem ... except that it's with my iPhone.  I can connect through the TV and desktop ... but not using the Netflix application I just downloaded from the iTunes store. I launch the "app" using WIFI and get the "We are unable to connect you to Netflx. Please try again later" message. Worse ... the "app" is frozen ... so there's no maneuvering.

     

    I haven't called Netflix yet, but your report that "It's a known issue" doesn't bode well without knowing exactly what this issue is. I may try them later, even so.

     

    ******

     

    UPDATE: No sooner posted than it just started working :-)

     

    Maybe it just took some time for something to propagate or "take."

     

    I guess I'll never know what the "issue" was.

  • Abby11 Level 1 Level 1 (50 points)
    Currently Being Moderated
    Jun 26, 2011 6:44 PM (in response to TowJam60)

    Hmm, have same problem with my iPad the day before yesterday, and my Apple TV is OK, but now it started working too. Who knows this "Error issue" what it was, anyways now is OK, and I have found many alternatives for watching movies on iPad from this list: http://www.wikihow.com/Get-and-Watch-Free-Movies-on-Ipad

  • Skymacb Calculating status...
    Currently Being Moderated
    Jun 26, 2011 7:51 PM (in response to TowJam60)

    I am having the exact same issue on my iPad 2 (16gb wifi) and, just like you, the Netflix screen freezes with the error message up immediately upon opening the app. Also having no problems streaming from my iPhone, laptop, or PS3. Sorry I can't help but I'm glad I'm not alone!

  • Skymacb Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 26, 2011 7:53 PM (in response to Skymacb)

    Interesting, immediately after posting this, Netflix is working for me.

  • Alex Postnikov Calculating status...
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    Jun 29, 2011 6:26 PM (in response to TowJam60)

    Same problem just popped up on one of the iPads at home. Second one is connecting and streaming fine. iPad is having this issue, iPad 2 is not.

  • Garry68 Calculating status...
    Currently Being Moderated
    Jun 29, 2011 8:20 PM (in response to TowJam60)

    Having same issue here on my Ipad2. iPhone, blue ray, and Wii work. I reset my network settings, but that didn't help.

  • nancy171 Calculating status...
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    Jul 3, 2011 2:09 PM (in response to TowJam60)

    I can't get access to netflix via iPad. I can via wii and computer.  Netflix has sent me to apple but I don't want to pay 39.99 for support.  Hoping someone knows what to do so I can get access given my son is using the wii right now

  • cjkeenan Calculating status...
    Currently Being Moderated
    Jul 8, 2011 8:02 AM (in response to TowJam60)

    i'm assuming it's something on the netflix servers and how they handle requests from the apps on Apple devices. As you say they've obviously changed something on their backend. too bad they wouldn't own up to it instead of trying to say "Apple DNS" obviously they don't understand basic networking ;-)

  • philip140 Calculating status...
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    Jul 11, 2011 5:10 PM (in response to TowJam60)

    I am having the same problem, started july 8.  did a netflix rest in the settings box on my ipad1, reinstalled my app, then called netflix support.  they found out that my ip address had me in Colorado, rather than Virginia, and that was the problem.  I use DSL for my internet connection.  They suggest I call Apple support, but Apple would not help.  I will try to release my ip address and see if that fixes it.

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