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Eric Setash Author

Level 1

11 points

Mail will no longer work with AOL

My wife can not access her AOL email account through Mail. She has accessed it for long time but this morning she came down and was prompted to enter her password. "The AOL IMAP server "imap.aol.com" rejected the password for user xxxxx" She entered her password but it wouldnt take. She actually has two AOL email account that she accesses through Mail and neither would work.

She logged onto www.aol.com and was able to sign in. She changed her passwords to be safe. We went into Mail and Preferences and changed her passwords for each account making sure to save the changes. But again, she was prompted to enter her password and still the same message as above.

After reading the boards here I went into Keychain Access and ran Keychain First Aid. I ran Verify first and no problems found. Then ran Repair and no problems found. I shut the whole computer down and restarted. No luck with getting mail to interface with AOL. Note: on my user account (Admin) my AOL account is working fine.

The inbox error message is "Unable to Connect" There may be a problem wit the mail server or network (not the case as I am getting my mail fine). Verify the settings for account "xxxx - AOL Mail" or try again. The server returned ther erro: The attempt to read data from the server "imap.aol.com" failed

Then I went into her Ipad, where the mail was also not working, and deleted the mail account. I went into to create the new account and go the message "The user name or password for "imap.aol.com" is incorrect.

Again, I can go to AOL.com and log into her account and get her mail fine.

I dont know what to do. Nothing seems to make sense.

Help?!?

Thanks

iMac, Mac OS X (10.6.7)

Posted on Jun 29, 2011 5:34 PM

Top-ranking reply

DAW8827

Level 1

4 points

Posted on May 14, 2017 5:58 PM

I recently had trouble setting up my AOL Email account. Because I didn't have a paid account they wouldn't help me on the phone. They tried to get me to set up a paid account which to me sounded like a big scam.

I tried to get information through emails with AOL support but the information I received was information that was worthless because I still cannot set up my account .

I went through various posts on the Apple website and realized that no one talked about the two-step authorization for AOL

In order to set up my IMAP.aol.com I had to disable my two step authorization code Once that was done the account magically reappeared. AOL should have given me that procedure but they didn't .

Hope this helps anyone having trouble with IMAP in their AOL accounts

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36 replies

Jan 17, 2014 10:09 AM in response to djkramer

Bad problem with my 4 AOL accounts. My main AOL account will not send but will receive emails. The other 3 work ok. Best thing to do is delete ALL the STMP's under each account and reload the accounts from scratch. If that does not work then delete ALL the email accounts then check to make sure ALL the STMP's are deleted. This is a very mysterious issue. Apple was useless and so was AOL.

Jul 5, 2014 4:27 PM in response to TNSprintRep

TNSPRINTREP, re:aol settings Your steps for POP3 also worked on my iphone5S.

Thank you VERY much for your posting this! I also have a gmail account on my iphone.

courttan

Level 1

0 points

Feb 19, 2015 7:24 AM in response to Eric Setash

Has anyone been able to figure this out?

My coworker has had all the problems as described above. Able to log into AOL account through AOL's website but not on Mail app, phone or wherever IMAP services are required. We've checked and triple checked Mail app settings, SSL box not checked, set to 143 port. Still asks for password even though the password she puts in is correct.

Same with phone. Deleted account, tried to log back in - nothing. Tried to do with Sprint guy's POP3 but to no success.

Cannot reset the router because it's the company's and that would put everyone here out of internet.

Tried calling AOL on several different numbers but none of them pick up. Wow Aol. Just trying to lose customers aren't you?

Mar 28, 2016 4:06 PM in response to courttan

😕 Any new solutions to this problem? I have OS X El Capitan on my MacBook Pro, and can't send or receive AOL mail. Can get directly from AOL. iPhone and iPad not effected so far, thankfully. Tried all the suggested fixes to no avail. This is driving me nuts!

Sep 8, 2017 3:04 PM in response to Eric Setash

FINALLY an answer that worked! YEAH!!!

thanks

Sep 29, 2017 7:28 PM in response to Carlo TD

Deleting the AOL account and putting it back unworked on my iMac running Sierra Version 10.12.5 (16F73)

Mail will no longer work with AOL