Safari won't let me open the bill pay section of my bank

Apple just can't seem to develop an iOS program that deals with pop ups. So frustrating… As much money as I've invested in music and movies etc. over the years I am so ready to change Devices… Too many frustrations ...

Do you have "Block Pop-up Windows" under the Safari menu clicked? Did you recently update Safari? If you did, your bank might not be allowing the new Safari update to work yet.

You might try another browser like Firefox and see if it works.

Instead of resetting Safari, try this....

From your Safari menu bar click Safari / Preferences then select the Security tab. Click: Show Cookies.

Delete all cookies related to the bank sites.

Now empty the Safari cache from the menu bar, Safari / Empty Cache.

Quit then relaunch Safari. Try one of the bank sites.

If that doesn't help, install the Mac OS X 10.6.8 Update Combo

Then restart your Mac. Try again.

I'd also suggest simply trying another browser; in my case, I actually have the opposite problem with my public utilities company: paying their bill on Firefox (my preferred browser) does not work, I have to use Safari.

I have been having so much trouble viewing my complete utility bill. I thought it was because an .aspx file and wouldn't show or print on a mac. I could see a summary and usages and all other sorts of stuff but not the bill. So I just tried it on Safari. No problem. Thank you. It never occured to me that it was a browser issue. I have only had one other website that doesn't work properly on Firefox and use Safari for it. I will have to remember this.

Thank you babowa.

laverne's mom

🙂

If they're both utility companies, maybe they use the same server/software/web interface/whatever???? In my case, she got bent a little sideways when I told her that I wouldn't use IE even it was the last browser standing. This was after her snippy remark that I should stop using FF because IE works just fine.

I could pay my electric bill, but not see all the details, just a summary. I emailed them and they told me to download Adobe Reader. Which I did not want to do and didn't understand why that would work any better. I hadI only started paying these bills online recently, so I still hadn't decided exactly what to do. In fact, I was thinking of posting here and asking about aspx files, because I had never heard of them. I think you are right that it is something that is specific to utilities so that they can do all the averaging and usaging and showing you temps and killowatts etc etc. What the bill did in Firefox was to download the file. When I try to open it , I get the message that it can't be opened by Preview or, which is stranger iPhoto opens and tells me it is an unreadable file. In safari I just got a new tab with the bill and printed it . Very strange.

so trying a different browser definitely would be worth checking into. Couldn't hurt.

laverne's mom

Message was edited by: laverne's mom

I opened both bank websites on Firefox and they work there!

Glad to hear that worked! It has nothing to do with your computer; it is what the website is designed to work with. Some webmasters simply do not consider that people might use more than one browser. If things are working, no need to reinstall the OS.

Of course the banks will say that - their telephone people usually are not that knowledgeable about what their webmaster is doing. You have to remember that not everything is compatible with everything else: so, if one doesn't work, try another. Sometimes there is no explanation because the "offending" party doesn't even know what/how/why they did something.

As for the OS update: what are you on now? If it's working, you're fine. If you need the latest update and don't have it, install it. If you want to think about, keep it for a while until you make a decision.

1. There are no viruses for Mac. There is currently one trojan, but the latest security update from Apple is taking care of that. Additionally, you can take a look at these:

http://www.reedcorner.net/guides/macvirus/

http://support.apple.com/kb/HT4650

http://support.apple.com/kb/HT4651

I do not have any anti virus software on my Mac; if there is ever a virus, I will use ClamXAV (free). Your computer's worst enemy is, frankly, the user who downloads things they don't know, possibly from questionable sites. Microsoft viruses can't do your Mac any harm since they can't read the Mac OS to do harm; however, you could unwittingly be forwarding one in an email to a PC friend. I don't forward attachments unless I know the source.

I had a problem paying my car payment on Honda Financial services. I could pay all of my other bills using Safari. I finally gave up with Safari and am now using Firefox. Honda worked perfectly with Firefox.

I'm having similar issues with my Mac ever since an update this spring. However, I'm still able to use my iPad and iPhone to access my credit union's bill pay site. But, it's a pain in the ........... and I don't want to have to download a whole new browser just to access the bill pay site.

I'm hoping their bill pay vendor will kindly acquiesce to supporting Safari again, so I don't have to use the wee little screen on my iPhone to complete my banking transactions.