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iphone not recognized by Windows 7

iPhone 4 no longer recognized by Windows 7, 64-bit desktop. The iTunes diagnostic shows everything working satisfactorily, and Windows Control Panel, under Devices and Printers, shows the "Apple Mobile Device USB Driver". The Properties for that device show the driver as working properly. However, when I plug the iPhone into a USB port (using both a port and cable that formerly worked fine with this iPhone), Windows attempts to install a driver, and fails. The resulting message is "MTP USB Device Device driver software was not successfully installed". Further investigation gives me a message "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".

iPhone 4, Windows 7, 64 bit

Posted on Jul 1, 2011 1:24 PM

Top-ranking reply

auto-xr

Level 1

5 points

Posted on Aug 3, 2012 5:55 PM

Like some of the people above, I didn't have the problematic Registry Entry. After some searching, I found this article. It is one of the best articles on how to fix this annoying problem (obviously Microsoft's idea of messing with Apple).

http://support.apple.com/kb/TS1538

Note: Windows 7 Enterprise 64bit. iphone 4S. iTunes 10.6.3.25

While it didn't exactly describe how to fix my issue, it helped point me in the right direction. Here is what did to fix my issue.

1. Open up Device Manager

2. Portable Devices > Apple iPhone (in my case had an exclamation point on it)

3. Uninstall the driver.

4. Right click on the the computer in Device Manger and scan for hardware changes.

5. Go back to Portable Devices. If this works for you, the Apple iPhone icon should not have any exclamation points any longer and it will be accessible via My Computer.

Good Luck.

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89 replies

W.E.G.

Level 1

5 points

Sep 24, 2015 1:13 PM in response to Dinkhaan

double-tap

xplight

Level 1

0 points

Jan 2, 2016 8:25 PM in response to Navigat0

Thanks a lot, it works!

With «MTP USB error»...

Jan 29, 2016 10:20 PM in response to srikar_c

Thanks Srikar, your post resolved the issue with my iPhone 5S

Feb 24, 2016 12:35 AM in response to srikar_c

this had worked flawlessly .. thanks =)

Shrastra

Level 1

0 points

Feb 28, 2016 4:56 AM in response to auto-xr

This was the only thing that worked, thank you, god bless.🙂

Feb 29, 2016 5:43 PM in response to NeedWindowsPCHelp

Thank you SOOOOOOO much!!!!

Feb 29, 2016 5:52 PM in response to NeedWindowsPCHelp

Thank you very, very much!!!!

Feb 29, 2016 6:07 PM in response to NeedWindowsPCHelp

in response to NeedWindowsPCHelp

Your solution worked very well. Thank you!

Apr 1, 2016 10:20 PM in response to srikar_c

thank you! your way helped me after I spent an hour trying every other and useless!

Jul 20, 2016 5:56 PM in response to srikar_c

Thank you very much! I was starting to worry because my pc was not recognizing my phone and I needed to recover from a back up so all my life was there! life saver!

Aug 14, 2016 5:35 PM in response to srikar_c

is not work.. 😐

Aug 21, 2016 3:13 PM in response to srikar_c

Thank you, this was very helpful!

Jan 2, 2017 9:41 AM in response to jamesfrompalos verdes peninsula

yes my ipad device is not recognized by the hp laptop what should i do now?

MV9

Level 1

11 points

Jan 10, 2017 1:28 AM in response to Navigat0

thank you so much navigat0, i had that problem more than 2 years but i never try fix it😁

thank you again 🙂 when in pop out i scream😁😁

i try all the things in other discussion and nothing help.

iphone not recognized by Windows 7