iphone not recognized by Windows 7

Try this post: Re: Itunes help!

tt2

Thank you, this was very helpful!

Useful advices auto-xr. I did the same and my phone now shows under Portable Devices as Apple iPhone. It is also shown in my computer and I can see the photos folder.

The problem is that iTunes cannot find my phone. It doesn't show me any warning or error message, just the standard iTunes screen with no device connected.

Needless to say I tried so many different methods from reinstalling iTunes, restart, uninstalling and reinstalling the driver and so on and none of them worked.
I really hope someone can help me with a solution to my problem.

P.S.: my phone is iPhone 6 Plus

Thank you very much!

Try iOS device not showing in iTunes for Windows.

tt2

Tried this but while updating the driver it shows me every time the message: "Windows encountered a problem installing the driver software for your device". Error Code 37. And it looks like a closed loop. Microsoft gives the solution to code 37 reinstalling the driver. When I reinstall it, it works again, and my computer can find the device but still nothing on iTunes.

Perhaps this section then?

If the above steps have not resolved things see the advice in the Removing and reinstalling iTunes and other software components section of Troubleshooting issues with iTunes for Windows updates.

tt2

I still can't figure out why my iPhone cannot be detected on iTunes. I was wondering if you could spare a few minutes to see my problem with TeamViewer and maybe find a solution. Thank you in advance!

I wouldn't recommend inviting random strangers to take over your computer. I answer posts when i have time around other commitments. Syncing up when it might also be convenient for someone else is too complicated.

Try explicitly removing the device where it shows in device manager, disconnect, then reconnect it and try to connect to the correct driver again.

tt2

I know. I did it too many times already. I invited you to take a closer look over my problem because I can see you as a trusted user here and because I've reached a point where I can't see any solution to my problem. I now try to show you the steps I follow and what I get in the process.

First when I connect the phone it looks like my computer discovers the device as MTP USB Device, but i can't see it on iTunes. That's why I go and try to update the driver manually.

Next step is to update the driver manually (usbaapl64):

But in the following picture you can see the error I get everytime I press next:

And as you can see it also moves to Universal Serial Bus controllers as Apple Mobile Device USB Driver but it has the '!' mark and still not found in iTunes...

Have you followed my advice on completely removing all Apple software, the folders it installs to. rebooting, and then reinstalling? This should ensure that the correct files are in the right places when you come to connect the device.

tt2

Yes. Already tried removing and reinstalling all apple software but with the same result. I believe there might be a problem on the Windows side, because that Code 37 is a Microsoft related error but I couldn't find a solution to that either...

Did you look at these two yet?

• HT201413: Resolve issues between iTunes and third-party security software - Apple Support
• HT203188: Restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support

tt2

yes my ipad device is not recognized by the hp laptop what should i do now?

thank you so much navigat0, i had that problem more than 2 years but i never try fix it😁

thank you again 🙂 when in pop out i scream😁😁

i try all the things in other discussion and nothing help.