Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I have an Alltel smartphone plan, now on Verizon. Will I have to upgrade/change my plan if I get an iPhone?

Question: Is there anyone here who was an Alltel customer with a smartphone before the Verizon takeover, and were you able to get the iPhone without changing your plan? I've seen people having some issues with facetime, but nothing esle...


I got on the Verison website the other day and chatted with a rep. His advice was to go through the online checkout process and see what it said I had to do to get the iPhone. I did that and it didn't ask me to upgrade my data plan at all. But I'm not sure I trust it.


And I'm afraid if I call Verizon, their lousy phone reps will just say I oh yes, I have to upgrade my plan and fork over the $20 a month or whatever for it to work.


My other concern is this: I know the new iPhone is coming out, so I've been holding out for that. But Verizon is set to roll out their ridiculous tiered data pricing really soon, and I would hat to get stuck with that as my only option. again that would kill my hopes for an iPhone for the foreseeable future.


I've been looking for solid answers to this, and haven't found any yet. I have a good deal going with my Blackberry and my old Alltel smartphone plan, and I don't pay anything extra for data. I'm eligible for an upgrade, and I'm finally looking at picking up an iPhone, but I have no interest if I have to pay +$20 or +$30 for data. I don't care what anybody says, a $100+ wireless bill is just ridiculous, and I'll go without the iPhone before I ever pay that much.


Crossing my fingers that I'll finally be able to get an iPhone...

Posted on Jul 5, 2011 12:47 PM

Reply
26 replies

Jul 5, 2011 2:11 PM in response to paulcb

paulcb wrote:


FWIW, I have unlimited data on AT&T but I rarely (never) go over 1GB/month using cellular so the tiered data plans are not bad for the vast majority of people.

Unfiortunately they start the lowest plan at 75MB, which is ridiculous.

paulcb wrote:


You should also search this forum for Alltel...

I did...

Jul 6, 2011 9:08 AM in response to IdrisSeabright

Meg St._Clair wrote:


I don't understand why you just don't call Verizon and ask them. It wouodnreally be much faster and simpler than hoping someone with a similar situation might possibly see thisnquestion.

Honestly I don't trust phone reps from cell phone companies. In my experience, and especially with Verizon reps on things having to do with the Alltel takeover, they don't know much and they always try to corral you into buying things unless you fight with them.


When I'm ready I'm going to order the iPhone online. If it doesn't ask me to upgrade my plan I'll go through with it, and if the phone doesn't work when I get it I will raise **** with them until it does or I'll send it back and think about whether or not I want to stick with a company that gouges for data like they do. Unfortunately there isn't much choice in the US, but there you have it.

Jul 6, 2011 10:52 AM in response to Gaber76

Verizon's policy, for a number of years, has been that you may keep whatever plan you are on, even if it's one that's no longer offered, until you elect to purchase a phone at the sub sized price or change to a phone that you got on your own that requires a different plan. I would be prepared to bet money that you will need to change your plan in order to get an iPhone.

Jul 6, 2011 11:02 AM in response to IdrisSeabright

We'll see. I've found that sometimes they make exceptions if you have been with the same company for years, are out of contract and say you're leaving. That's how I got my Blackberry for free.

Meg St._Clair wrote:


And if you hate them so much, switch to ATT. You can keep your number.

I hate them all, actually. Cell phone service is one of the biggest rackets there is, IMO. It's a matter of finding one that is just bearable and then bending them to my will as much as possible.

Jul 7, 2011 2:37 PM in response to Dizpair

Dizpair wrote:


Been there, done this. If you are still on an altel plan then Yes, you will have to switch to a verizon plan. Yes, you have to change your data plan regardless. And Yes, you will have to sign a 2 year contract. Good luck!

Not the answer I was hoping for. Looks like I'll probably have to resort to haggling and threatening to jump ship...which I very well may do. If it comes down to it, I'll take a lesser smart phone with a reasonably priced plan before I get bent over for an iPhone plan.


Thanks for taking the time to reply!


deggie wrote:


Then don't use a cell phone and your problems are solved.

Hurr...OK.

Dec 29, 2012 8:10 AM in response to Gaber76

Gaber 76, I realize your thread is old, but your question never was resolved. I am reviving it because I've come across your question still arising in posts in various forums on the web.


Your approach--researching the matter to help you in dealing with a VZW CSR--is an excellent one, despite any criticsms above. As every competent technology buyer knows, the web helps us arm ourselves with knowledge so we can be more effective consumers, not only in getting the best deal, but in getting what we want and what meets our actual needs. Those who advise you simply to call customer service follow an approach to buying that, used consistently, never leads to optimal results. Can you imagine an experienced VZW CSR queing in stores or on a toll-free line in hopes of getting solid buying advice from whomever randomly gets their call?


I have had Alltel accounts that were merged into VZW. The visceral response from VZW CSRs, which is what they are trained to give, is that you should "upgrade" to a VZW plan. However, if you find a CSR who is knowledgeable, experienced and frank, you will be told, as have I, "Don't give up those plans!" When a CSR advises me to "upgrade" to a new plan after having looked at my current plans, I courteously end the conversation because that CSR either doesn't know better or is being so driven by other factors, from commissions to whatever, to ignore your interests. We all know that VZW will thrive with or without our individual business, but always wants to take every dollar we will cough up. Of course, right? But I've found a refreshing number of VZW CSRs who, despite training and constant monitoring, still find ways to do their jobs with class.


As long as you don't make a subsidized purchase of a new device on a grandfathered plan, VZW's policy is to continue to honor your Alltel grandfathered plan. That's makes the newest devices less attractive because, when they are available at full retail, they often are simply too costly. I have dealt with this problem in the past by upgrading a companion line and swapping equipment. This works great if your companion user is not interested in the latest and greatest, but instead is grateful to acquire the immediate past generation of phones for nothing out of pocket while you enjoy the subsidy. This works.


I also have used other equipment available at "full retail" in unusual and uncommon but not rare situations. For example, earlier in 2012, Microsoft Stores had a promotion in which you could easily obtain a brand new Windows Phone literally for free. Even after the release of Windows Phone 8, the Windows Phone 7.7 devices have maitained a good resale value. Those who took advantage of that offer could get the 7.7 phone in the spring and then sell it in the fall, off-setting the cost of a full-retail phone enough to make the cost similar to that of a new, subsidized phone. This works.


The alternative methods I describe work better with the iPhone than they do with, say, Android phones. Even after a new iPhone is released, the market for the previoius generations remains strong. More people want to buy an old iPhone than other old smartphones, giving you the opportunity to sell your old equipment to offset your higher acquisition cost of a full-retail phone ($200-$300) or to satisfy the user on your companion account. Not everyone "needs" the latest and greatest. Some, like a poster above, will even settle for a "free" BlackBerry. Old BlackBerrys are readily available at drastic discounts, while an iPhone 3 still has value to many users, and rightfully so.


I have read of and used a variety of other methods. In varioius ways, I have kept three grandfathered Alltel plans that are far cheaper than available new plans, not simply because they have unlimited data, but because the charge for unlimited data is much lower than even the basic 2 GB data level offer plans. That reminds me of another CSR statement that should lead to an abrupt, courteous end to your conversation: "If you upgrade to 4G LTE you have to upgrade to a new data plan..." Call back until you find someone better.


Perhaps you were able to find a solution that worked for you. If so, sharing it will help others. If not, sharing that too will help others. Good luck!

I have an Alltel smartphone plan, now on Verizon. Will I have to upgrade/change my plan if I get an iPhone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.