Previous 1 2 3 Next 76 Replies Latest reply: Feb 23, 2014 5:43 AM by Albanos
ckchoy Level 1 Level 1 (0 points)

Hi all,


Anyone having problem to enter their phone number to get the activation code from viber?
I'm from Malaysia and i subscribe to a new line which is +60 (country code) and XX-XXXX-XXXX

Since the new number having 10 number, but usually the old only 9 number which make viber failed to send the code to me.

Anyone having solution to this problem?


Thanks in advance!

  • KiltedTim Level 8 Level 8 (47,485 points)

    Why don't you contact the app developer for support?

  • ckchoy Level 1 Level 1 (0 points)

    sry but any idea how to get to viber app delevoper? im just too new to iphone and apps >< thanks again

  • theViberTeam Level 1 Level 1 (105 points)


    This is a member of the Viber development team!


    @ckchoy - your number seems perfectly fine, and should work fine with our systems.
    What error exactly are you experiecing?  Can you please elaborate?

  • ckchoy Level 1 Level 1 (0 points)

    Hi there,

    Actually i not sure what problem is that. My previous number which is +60 16-472-XXXX is working fine with viber activation code.

    But recently i applied new number and my number is +60 11-1239-XXXX which i think extra 1 more number from my previous one.
    So when i entered the activation code page, i put as usual +60 as my country code then my new number which is 111239XXXX. But i didn't receive any sms from viber, so i continue with the "no code" button from the top right there. After a while i still didn't receive a call from viber.


    So i not sure that what is going, is it my number problem or something else? hope anyone out here can help ><

  • theViberTeam Level 1 Level 1 (105 points)

    In general, our system is supposed to handle this new length just fine (even with the extra digit).


    That means that the code IS being sent by sms to your phone, but for some reason it's blocked somewhere on the way.


    Please try the following:

    1. Remove Viber, wait 24 hours, and try agian.

    2. Find other friends with an iPhone who also have this number format (the "extra" digit).  Ask them to register to Viber, and see if they manage to get the code. This way we'll know if it's only a personal problem, or a widespread problem in Malaysia.

    Let me know the results please.

  • ckchoy Level 1 Level 1 (0 points)

    i have another friend having the same problem with me, we both buy around the same time ( 1 week+- different). He cant register for viber too, and he taught me to use back previous number to receive code from viber.

  • theViberTeam Level 1 Level 1 (105 points)

    Please email us at ittai at viber dot com and elaborate on the problem.
    We might need to run some tests with you if that would be OK with you, in order to identify the source of the problem.



    <Edited by Host>

  • ckchoy Level 1 Level 1 (0 points)

    sure sure i will email the full problem to there..

    thx again

  • theViberTeam Level 1 Level 1 (105 points)

    Hi again @ckchoy


    In order to investigate the problem you described, please make sure you stay in touch with Ittai, at the email address I gave you.



  • motoi Level 1 Level 1 (0 points)

    Hi Viber Team,

    I forgot to put the viber code right awayon my phone  when the sms code was being sent to me,how can i retrieve my viber code?

  • theViberTeam Level 1 Level 1 (105 points)

    Don't you have the code saved in your SMS inbox?


    Anyway, the only way to retrieve it is to remove Viber, wait 24 hours, and reinstall (then you should get the code again).

  • dejan from Subotica Level 1 Level 1 (0 points)



    I have some issues with getting activation code for Viber. Sms never reaches my iPhone and when I try to get code by your voice service it never rings me back.

    If I try with another sim card, from another mobile operator I do not have these problems. Have checked with VIP mobile operator for this issue but without any luck.

    Please, could you check or send me activation code to for phone number +38163626187 ?



  • atheerfromdubai Level 1 Level 1 (0 points)


    i have the same problem ,, am not getting the access code for the viber

    i need help my number is 00971506331677

  • atheerfromdubai Level 1 Level 1 (0 points)

    hi agine

    how can i retrive my code by accedienti delete the message that come from viber

    guys can you help me with thats


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