when i try to logon my apple id on appstore on mac it says:"Your device or computer could not be verified. Contact support for assistance." but it dosenot say anything on my iPad?
Sorry for the double post. The first one didn't post everything I wrote, so I posted it again. Then I found you can edit your post but you can't delete it. You can see the rather long solution description I posted on page 7 of this and it has worked for most people, but today I have to update it because I had updated to High Sierra from Sierra and my computer kept locking up with a black screen and I had to keep turning it off and restarting it (but that's another story), so I did a time machine restore to Sierra 10.12.6 and then I could log into my iCloud and iTunes but not into the App Store. After following my instructions here several times it still didn't work. I also deleted ALL files from Macintosh HD/Library/Preferences/SystemConfiguration (except com.apple.Boot.plist), emptied the trash and then, before restarting, follow charmole advice and go into iTunes and first de-authorize your computer, then restart. After you restart, the first thing... the very first thing you do (close any and all windows with error messages or anything that wants you to log in) and FIRST go to iTunes and authorize your computer. Then my App Store worked fine and so far, apparently, so does everything else.
Man, everytime Apple sends an update I get nervous thinking a new issue is going to pop up!... They don't seem to manage password management very well... Besides this it also asked me to reenter my Final Cut and Aperture serials...
It did not worked for me!
I have tried all Apple people and others recommendations without any luck!
I still have iPhone, iMovies and other software without been able to update.
I use iTunes for movies and music purchases without any problem, just impossible to sign in to Application Store..
This solution does not work for me either. Got in touch with iTunes billing. They gave me the same advice given in this thread (i.e. deleting the plist) that appears to work for some cases. It did not work, and they asked me to call AppleCare. AppleCare told me they could not deal with this case, and even if they could, that I would have to pay for it (***? I know my Mac Mini is out of warranty, but surely charging a customer to resolve THEIR issue is ridiculous! How is this a hardware issue?). They then told me that my only option was..... go back to iTunes billing! I honestly don't think that anyone I've talked to so far has the slightest clue what the issue is. Grrrrr!
do exactly what bman6185 and some others said thanks bman6185 im finally getting lion downloaded now
"Reset the SMCPRAM....." help me out a bit here, not sure what this means?
Dave
Sorry Charlie, It works for many, but not all.
NM4M: http://support.apple.com/kb/ht3964
Not sure how that could solve it, but who knows.
Ah, power down and unplug. Got it. Thanks.
Dave
No joy. Contacted apple support. No solution there. Their only suggestion was to re-install snow leopard. I asked, "If the problem is with how the Mac App store is identifying my computer, and I install new software, how will it identify it any different?". They couldn't determine whether a re-install would help it or not. The other suggestion was to take the computer to an apple store. Really?
Dave
Now seeing quiet a few posts where folks have re-installed or bought and installed Lion and still have the same problem. What a fluster cluck.
Dave
I have the same issue because i have a non Apple gpu card what is neccesary for my work. Imo the os generates an id from the hardware ids and that is not good for AppStore. If i remove the card i can login to AS. So if anyone have non apple hw try to remove then check AS login.
ps. sorry for my english.
Deleting the NetworkInterfaces.plist and Rebooting worked fine 🙂 Thanks for the info😉
Thank you so much!
Worked totally fine for me to!
I am having the same problem. I have a Core 2 Duo Mac Mini that received a power surge through the ethernet port during a lightning strike incident; it fried the ethernet port. The rest of the copmputer is functional; I am posting from it right now. Starting with 10.6.8 and Lion, Apple has decided to use some form of ID verification by creating an ID from the network interfaces. The problem is, my ethernet port is so fubar that it doesn't even show up in the system profiler. So, when the Apple store runs its verification against my hardware it fails to "verify" my hardware properly. This makes it impossible for me to download and use applications I paid for under tthe contractual obligation that it would be available and useable on my other machines, and on the same machine I purchased it while using 10.6.7 and lower. Apple is trying to frame this as a hardware issue when it is clearly not. It is 100% a software issue in how Apple chooses to verify whether I am using an authorized Apple propduct. I am. Apple needs to fix their software now so I can go back to using the products I paid for but am currently being prevented from using on my functional and fully compliant Apple computer.
Apple Support
Friday, October 14, 2011
Dear friends at Apple,
I recently purchased an Apple pie through the app store and am having problems with it. When I attempt to eat the pie I am prompted for an apple id, and password.
When I enter my id and password I receive a message that they are invalid, and to contact support. My pie will not start.
To clarify- I purchased the Apple Pie through the Mac app store for $29.95 on this computer. It shows as installed in the app store, yet I cannot have my pie, or eat it. I have deleted my pie, and reinstalled it. It looks like a nice pie, but as I cannot get to it I am sad.
I have written to Apple support for several months, but no one seems to care.
Why doesn’t it “Just work” ? ??
Deeply appreciate your assistance,
Dan
Apple Support
Friday, October 14, 2011
Dear friends at Apple,
I recently purchased an Apple pie through the app store and am having problems with it. When I attempt to eat the pie I am prompted for an apple id, and password.
When I enter my id and password I receive a message that they are invalid, and to contact support. My pie will not start.
To clarify- I purchased the Apple Pie through the Mac app store for $29.95 on this computer. It shows as installed in the app store, yet I cannot have my pie, or eat it. I have deleted my pie, and reinstalled it. It looks like a nice pie, but as I cannot get to it I am sad.
I have written to Apple support for several months, but no one seems to care.
Why doesn’t it “Just work” ? ??
Deeply appreciate your assistance,
Hello Daniel,
My name is **** from the iTunes Store Support Team. I understand you are experiencing difficulty with one of your purchased applications. I realize your desire to resolve this issue quickly.
Unfortunately Daniel, I would like to help you with this, but I could not locate the purchase based on the information you provided. Please respond and include your purchase's order number in your reply.
You can find your order numbers on your email receipts and in your Purchase History. If you need to review your Purchase History, follow the steps in this article:
http://support.apple.com/kb/HT2727
I look forward to receiving your reply. Have yourself a good day.
Sincerely,
iTunes Store Customer Support
Your device or computer could not be verified. Contact support for assistance.
