Help! I dropped my external HD and now my Macbook Pro will not recognize the drive. I have tried to repair the disk and that does not work. Please offer help, suggestions, something!

I dropped my external HD on my hard tile floor and now the drive is not working properly. I have tried a repair in Disc Ultilies with First Aid with no such luck. It started to work then I got a message "Filesystem verify or repair failed" about 3-4 minutes into the first aid repair disk. When I plug in I get the disk you inserted was not readable by this computer message. Please I need help on restoring this drive!


Its a simple tech pro drive 1TB.

Posted on Jul 18, 2011 8:11 PM

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11 replies

Jul 18, 2011 8:18 PM in response to gabrielben

It is very possible your hard drive is damaged.


I personally wouldn't mess with it too much if you have valuable data that you need to recover on that drive.

Take it to an Apple Authorized Service Provider (an Apple store won't help you) that does data recovery. I would get that data off first, then see if the drive is still worthy of storing your information. The more you use a damaged drive, the less likely you are to get the information off of it.


If an AASP can't help you, there are other services that are very successful - although very expensive.

Jul 18, 2011 8:20 PM in response to gabrielben

Unfortunately, a drive that has been mechanically damaged by a drop and can't be repaired using Disk Utility probably can't be fixed any other way either. The best you can hope for is to salvage as much data from the drive as possible using one of the data recovery utilities linked below, and then replace the drive.


http://www.prosofteng.com/products/data_rescue.php

http://subrosasoft.com/OSXSoftware/index.php?main_page=product_info&products_id= 1

http://download.cnet.com/VirtualLab-Data-Recovery/3000-2094_4-10298807.html


If you can't recover your most important data using one of these utilities, the only remaining hope is a data recovery service, which is very likely to cost $1000 or more for a 1TB drive.

Jul 19, 2011 5:21 AM in response to gabrielben

Any reason or suggestion why you would think now it doesn't even show up?


Yes: the fall damaged the drive, and because it isn't operating correctly, essential data components on it have now been corrupted, preventing it from being detected normally.


It may still be worthwhile to try data recovery software, which is designed to salvage data even from some drives that won't mount. It is, however, necessary that the drive spin up and the heads operate, so if the drive makes no sound at all to indicate that it is spinning up, you're in real trouble.


As in all cases when a drive fails for any reason, your situation could easily and inexpensively have been avoided by maintaining an up-to-date backup of the drive's contents on a second external drive. All valuable data should always be backed up on other media.

Jul 19, 2011 8:05 AM in response to gabrielben

It is possible, but stop messing with the hard drive! Either purchase data rescue if you want your friend to try or take it somewhere that does data recovery (we charge $80 at our shop - just so you have a price point).


Otherwise you're looking at a Clean Room which starts at around $1000 depending on how much data, the type of damage and some other factors.

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Help! I dropped my external HD and now my Macbook Pro will not recognize the drive. I have tried to repair the disk and that does not work. Please offer help, suggestions, something!

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