Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Have to buy Lion twice?

So i bought Lion and its downloading on my usual mac. then went to my server and tried to purchase lion server. i was told i had to buy lion and lion server both for $79. both computers use the same store account. so why do i have to buy lion twice?

Posted on Jul 20, 2011 7:33 AM

Reply
45 replies

Jul 20, 2011 1:38 PM in response to Dirtylobster

Got reply lol:

Apple is aware that many other customers are experiencing issues with the Up-To-Date website and we sincerely apologize for the frustration this situation may cause. Our engineers are diligently working toward a resolution, so that everyone can submit their claim as soon as possible. So, we ask that you please try to submit a claim at a later time.


Guess ill try again tomorrow or something... :/

Jul 20, 2011 1:45 PM in response to Robert Breeding1

So, as many of you have seen, your app store purchased tab shows one lion server and two copies of lion. Guess the trick here is to buy lion server first. But they have a process problem and the app store is not recognizing the prior lion purchase as satisfying the prerequisit for lion server. Apple, hope you read this.


For refunds, I was referred to the email support for app store purchases in the iTunes support area. We'll see how that goes.

Jul 21, 2011 12:46 AM in response to Robert Breeding1

Same issue here, I spent an hour on the phone with a rep from Enterprise Sales, and he is trying to chase an answer for me. (I haven't made the $79 combined purchase.) The bright spot is that to this point, everyone at Apple has agreed that this isn't the desired behavior and I shouldn't have to pay for a second Lion license.


I'll update with whatever the response is, supposed to be by Friday.


KeS

Jul 21, 2011 2:50 AM in response to Angus Fox

The EULA reads to me in simple terms, that you can run the same software on three computers.

For example having a server and two clients, a one time purchase of the server and client version should be sufficient.

Apple should not charge for the additional clients. I understand there are several ways to cope with the downloads, but honestly, iTunes serves as the platform to control access to purchased items. It should be possible that via iTunes apps can be purchased and installed on two more clients unsing authorization tables for the computers registered in iTunes. That's more user friendly than any refund process.

I will at least postpone my planned upgrade until this issue has been clarified.😟

Jul 21, 2011 3:22 AM in response to Juergen Baumann

Well, besides that, it makes no sense that, having bought a Lion license; you can take a plain Snow Leopard Mini, upgrade it to Lion for free, and then to Lion Server for $50 - while those of us who paid $500 for Snow Leopard Server have to pay $80 to upgrade it.


Until they tell me otherwise, I'm assuming this is an ordering glitch in the App Store, and will give them a couple of days to straighten it out.


KeS

Jul 21, 2011 5:40 AM in response to Robert Breeding1

At the moment there seems to be no way to buy Lion (for the Workstation) & Lion Server (incl. Lion) separatly.


I just received an answer from the iTunes Support Crew, that they already paiyed the money for my Lion back (at 02.00 am MET I asked via eMail to send me the money back).


Conclusion:


Buy it, write eMail to the iTunes Support Crew with your transaction numbers, to send the money back.

(Sometimes the life is a little bit harder ;-)

Jul 21, 2011 1:51 PM in response to Robert Breeding1

Hi,


Same thing happened to me: got charged twice for Lion and Lion Server.


I got the following reply from Apple:


"I understand that you purchased Lion and the Lion Server twice. I can certainly appreciate how eager you must be to be refunded, and I would be more than happy to help you with this today.


After reviewing your case, we determined that issuing a refund for the unintentional purchase of "OS X Lion and OS X Lion Server" is an appropriate exception to the App Store Terms and Conditions, which state that all sales are final. In five to seven business days, a credit should post to the credit card that appears on your receipt.


To prevent accidental purchases, sign out of the App Store until you want to purchase an app. To sign out, click the Store menu, then choose Sign Out."

Have to buy Lion twice?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.