Lion, App store download problems

Question

Level 1

4 points

Lion, App store download problems

Anyone else having trouble downloading Lion from the App store? I've paid for it, it tells me I've paid for it but trying to download it sits there for 5 minutes with a 'Waiting' message over its icon in the taskbar then stops. There's an error in the list of purchased items next to Lion, "an error has occurred" . Helpful. downloaded a couple of free apps just to test, that seems to be fine. Lion only. Oddly, while it's sitting there waiting, despite there being no apparent network activity in the Activity Monitor, it's hammering my internet.

Posted on Jul 20, 2011 10:40 AM

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Answer 1

macjack

Level 10

111,168 points

Jul 20, 2011 10:42 AM in response to kim aldis

What's your connection speed?

Try later when there's less activity.

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Answer 2

kim aldis Author

Level 1

4 points

Jul 20, 2011 11:00 AM in response to macjack

20mb.

I've given them my money. Least they could do is give me my product. I appreciate there's demand and it's a big download but they're the ones started it, they could at least make it work. Or even provide a decent, properly descriptive error message. How do I know that's what it is? Could be anything.

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Answer 3

Jul 20, 2011 11:00 AM in response to kim aldis

if it wont download now when if you have paid you can download it later from the "Purchased" section of the app store

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Answer 4

kim aldis Author

Level 1

4 points

Jul 20, 2011 11:06 AM in response to MacMan'95

yes, I know, under normal circumstances but it's not telling me it's too busy, it's telling me there's an error. It could be anything, it's extremely likely that coming back later still won't work.

I would expect that if it is server hammering there'd be many other people experiencing the same thing but there appears not to be. Apple support are being singularly unhelpful.

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Answer 5

Jul 20, 2011 11:11 AM in response to kim aldis

I am having the exact same issue...and I know it's not an account issue because I got Lion installed on another computer without a problem. It just never will start the download. Says "Waiting..." sometimes and then straight to "An error has occurred" which is most unhelpful. Apple Care, as well, has unfortunately been able to do anything about this either.

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Answer 6

kim aldis Author

Level 1

4 points

Jul 20, 2011 11:20 AM in response to JimmyNeutron

Ah, it's just started downloading. I've changed the router, may be coincidence, may not.

You can get rid of the error by starting a download and cancelling it.

If there's one thing guaranteed to hack me off it's an unhelpful error message. Sloppy coding.

50 KB/s. going to be a **** of a long download.

Thanks for the input folks.

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Answer 7

Jul 20, 2011 4:03 PM in response to kim aldis

I've just waited several hours to download it and now it tells me 3.74GB of 3.74GB - 6 minutes remaining and does nothing. Then an error pops up saying:

After that I get the an error occurred message. Real frustrating. Web access is fine. I told it to retry several times, but no change so far.

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Answer 8

Jul 20, 2011 3:59 PM in response to AlainFromToronto

I my self doing a clean install of lion right now and even there i need to wait for 5 hours and 55 min to download lion, so the setup can continue.. Dont know whats happening on apple's side but this is not normal?

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Answer 9

Stickos

Level 1

0 points

Jul 20, 2011 4:44 PM in response to kim aldis

I cancelled the download by clicking with two fingers on the Lion in the dock!! Then installing again from the purchased list in App Store. I had been waiting far too long for the download to start. It kept saying 'waiting'. By cancelling then restarting the download it worked instantly. I have still got to wait about two hours for the download to complete but it is downloading as i write. 900mb of 3.74gb. Now the question is 'Do i wait up or go to sleep and hope its all ready to try in the morning??'

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Answer 10

Jul 20, 2011 4:46 PM in response to kim aldis

About download speeds here > Lion upgrade questions and answers: Apple Support Communities

Try here > Apple - Support - Lion - Installation and Recovery

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Answer 11

ztargett

Level 1

0 points

Jul 20, 2011 10:27 PM in response to kim aldis

Same thing happened here but I canceled it and tried again but it is still not working. And this came up ...

"0 bytes of 3.74 GB - less than a minute remaining"

Well I'm not trying to be humble but my internet connection is never that fast!

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Answer 12

Jul 20, 2011 10:47 PM in response to ztargett

Exactly my problem ztargett. This time it hasn't cancelled itself yet, but it still is just as stuck. I just rebooted my modem. Still no progress.

edit: After I rebooted my modem I canceled and restarted the download

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Answer 13

Jul 20, 2011 10:59 PM in response to marceleno

I'm also having the same problem. I've been trying to download it all day almost every half hour. I've tried canceling the download and then restarting it, but all that does is get rid of the obligatory "error message." I appreciate such a wonderfully priced piece of software being in high demand, but it's not like it's moving slow. It's not downloading at all. This has got to be some sort of Mac App store problem because I just finished a bunch of software updates (in an attempt to fix whatever was hampering my progress with downloading Lion) and I had zero issues downloading the nearly half a gig of updates in just a couple minutes. Perhaps there is a glitch in the downloading processes in the Mac App store that doesn't recognize the internet connection I have or the location of the file itself. I'm able to download other programs from the App store without any issue, so I'm leaning towards something related to downloading this specific file. This is just speculation, of course, but I'm just very frustrated and would like some answers and not some arbitrary and ambiguous "error message."

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Answer 14

Jul 20, 2011 11:34 PM in response to ztargett

I have the exact same msg come up on mine when i try to download. it this is getting rediculous they really need to fix this.

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Answer 15

Jul 20, 2011 11:40 PM in response to kim aldis

I have been trying all day.On both my iMac and MacBook Pro I get the exact same thing.I called support and they have no clue this is happening.It says I paid for the software and it would be real nice to be able to download it.Is it just the Canadian server that this is happening to or all over?Something has to be done about this.

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